Summary of Complaint:
I hired Troy's Mobile Detailing to perform a two-year ceramic coating treatment on my Mercedes GLS 63, trusting that they had the necessary expertise. While the technician arrived on time, the entire job was completed in approximately 2.5 hours. Based on my 10+ years of experience having multiple vehicles ceramic coated, proper preparation and application should take at least a full day, often two. The prep work alone typically takes 2-4 hours before any coating is applied, so this immediately raised concerns.
Upon payment, I was overcharged $100 above the agreed price, and an additional $50 credit card fee was added. Standard credit card fees are approximately 3.5%, making this excessive and unjustified.
Within 2-3 days, visible defects appeared: hazing spots on the paint, windows, trim, and roof where the ceramic coating was not wiped off, resulting in a dull, lackluster finish. Additionally, bird droppings were left on the roof and coated over, which I pointed out to the technician the next morning. He had no response.
I sought professional opinions from five separate ceramic coating specialists, all of whom confirmed that:
1. The work was not performed to industry standards.
2. The vehicle was not prepped or allowed proper curing time.
3. The short duration of service (2.5 hours) made it impossible to complete a quality ceramic coating job.
I requested a refund. The owner initially agreed to review the vehicle and issue one if warranted. I told him he could stop by anytime, even if I wasn't home. He never showed up and has ignored my subsequent messages for over six weeks.
In good faith, I even offered to accept a partial refund to cover my loss after deducting his material and labor costs. This offer was also ignored.
Recommendation to Others:
In my opinion, Troy's Mobile Detailing may be adequate for basic car washing and detailing, but based on my experience, they lack the necessary skills and care for professional ceramic coating services. read more