I would NEVER in a lifetime recommend Mr. Troy B. Smith's "Unprofessional Services"., in any capacity for the burial and/or memorial services of a loved one - located in Sunnyside, Houston, TX. Once he has your money, he is an entirely different person. It is sad beyond belief! He is a horrible representation of how we honor our loved ones under his haphazard and indifferent care. He never showed any empathy or compassion and yet, I paid him out of pocket.
He buried my 25 year-old son and from the very first interaction with Mr. Smith, he was combative, showed no compassion and reiterated multiple times how much of a "professional" he was and how many years he had been in business, in an effort to intimidate me and my family. If he allowed me as my son's MOTHER to arrange for me to sit in the 2nd row at MY OWN CHURCH, then you could imagine the rest of the circus act that followed with not being able to obtain death certificates on time or any of the after the critical, meaningful burial services we purchased. He did not even ensure that we received a copy of the visitors log. Upon my calls, he would hang up in my face, even before the actual memorial services commenced. And after alerting him twice before those services, he allowed (and didn't attempt to fix) a long scar/cut behind my young son's ear that could have easily been covered up with simple makeup. It was nothing short of disgusting.
I vehemently encourage anyone reading this post to think twice (or 6 times) before entrusting your loved ones to his sham of a business. He definitely takes advantage of serving a disenfranchised, generally aging community that believes is their only local choice. Please help me in discontinuing any continued business with this man. read more
