This will be my final update and WARNING about this business: I got an e-mail 2/27/2026 claiming my monument was delivered but the plot is still empty and they made it seem like their work was done in the e-mail. There was no completion photos or context to it. I need answers and no one EVER responds. I had to contact the cemetery who has NO record of this company contacting them for delivery, instead they find out for me that Jeremy and his "crew" just dropped my monument off at the WRONG cemetery (just plopped it right inside the entrance gate and left!!) and contacted no one prior. They were supposed to deliver AND install to the correct location (because i paid for it!!) but instead i am met with disrespect and heartless individuals. I have requested a refund of the installation cost, because they did not do what was agreed upon, but without taking them to court I doubt i will see that money. This is the worst business i have EVER interacted with and let this serve as a warning to anyone looking for headstone services: LOOK ELSEWHERE. - I paid in full and placed the order for my mother's headstone on 9/11/2023. I am a patient person but the lack of communication and compassion is astounding. I was not aware the headstones were outsourced and not locally produced, had i known that i would have never even went with this company! They finally poured the foundation at the grave site in October or November of 2024. I'm not certain on the date because they did not send photos like they claimed, only once i reached out to see what was going on that they sent pictures. They blame the customer, the cemetery, the world, it's everyone's fault but the business. I live out of state and definitely feel taken advantage of. I don't feel confident that my family will ever see this headstone placed. Please beware the individual running this business has these monuments made in foreign countries and you will be waiting YEARS with no answers. This company needs to be held accountable for their lies and i hope in the near future they stop trying to be entrepreneurs and shut it down because no grieving family/individual should be treated this way. read more

Stay away from this place. They will be friendly and helpful until you pay. Stay away! Once they get your money, they will give you the runaround and never resolve the problem. read more

Save yourself some heartache. It took over 2 years to get the marker and they didn't install the vase which I purchased for $500 extra. After two years they had the nerve to tell me that it was my fault for pressuring to install the marker. They want to charge me a restocking fee. Now they have gone silent on emails and texts. Buyer beware! read more

I paid in full August 2023 and now it's almost 2 years later still have not received the tombstone for my dad's gravesite. So every time I call can I get a hold to anybody? read more

My rating is a minus/Negative 100 Like the previous reviews, my family has been on an emotional roller coaster with Stonecutters Monuments, located on Scott Street in Houston, TX. My husband, John, made his transition on July 22, 2023. And, we started the conversation to purchase the engraved stone from this company. The contract was signed in January 2024, which stated that the service would be completed within three to five (3-5) months. We are now in August 2024, and the stone has yet to be delivered. Each time an inquiry was made regarding the stone, we were told varying scenarios. The most amazing scenario is that the stone is in shipment and delayed by the war. We have been told this several times. We were sent a picture of the completed stone, however to date, it has not been delivered. At this time, I am preparing a lawsuit for breach of contract and emotional anguish. This behavior by Stonecutters Monuments, under these circumstances is simply outrageous and void of compassion. I pray that no other families have to suffer this type of indignity during the loss of their loved one. read more

Very pleased. Everything was exactly how we wanted. Good price, highly recommended. Thank you!

In my 50 years of life as a human, this is the very worst business transaction I have been subjected to. My mom died May 19, 2022. Shortly after, I began contacting headstone places. She was buried in Bay City and the small headstone places around there had lingering long lead times due to Covid they said. So I took a chance on a company in nearby Houston. I called the number and spoke to Jeremy. He had a great price and super quick turn around time of three months. I asked if they could etch a photo of my mom and some artwork and I was told "not a problem". Well the months ticked by and communication became sparse. I had an email address and that cell number. Those two contacts do not communicate between one another I was told so "thats why they're not answering your questions". . It has now been well over a year since I ordered my mom's headstone. Everytime I text that number, I'm not sure who I'm talking to. The person seems to change. They go to great lengths to express how busy they are and how insignificant your specific order is. They have told me they were "getting the black granite out of the mountains" still and then that "pirates were blocking transport" from Asia. The excuses are laughable at this point. The communication is so incredibly frustrating when all I want to do is complete my mother's resting place. No regular customer should face this sort of disrespect, frustration, and poor service let alone someone in grief. In all honesty, they should find a new profession. And if you're someone reading this and considering hiring them, save yourself the pain and frustration. read more

If I could rate this company as a zero, I would. They are very deceptive, we paid in full for my mom's headstone March 6, 2023 and have been told all kind of stories, the latest being because of the war, the stone can not be shipped. We kindly asked for anything made in USA and they refused. They are now not responding to phone calls and giving me the runaround. I am just in disbelief that this company is taking advantage of so many people. The excuses are a joke. I pray that no one else will have to go through this. The communication is terrible and Jeremy is the only person that answers a cell phone and he instructs you to sent a text to his cell phone number and the person in charge will call you back. My question to his was why can't you give me their direct phone number instead of texting his number. He went on to say that their response time is 24, no 48 or up to 72 hours. I replied does it take you that long to scam people. I will pursue this as long as I live. I just hope I live long enough to see some resolution to this issue. Please do not use this company. read more