Received great service inside and ended up staying with my laptop to work. There are at least 3 outlets around the dining area to find a table to plug in your computer. I didn't take any calls or virtual meetings but the WiFi was great and the dining area was easy to focus in. You also get a lot of sunlight from the wall of windows! I usually get an Island Green Smoothie with Splenda and a flatbread. I tried the Thai Salad this time and it was good. Service inside was great and I didn't wait long. I usually use the drive thru which can be normal or take longer depending on how many cars. read more

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There's always a line in the drive through at this Tropical Smoothie Cafe, and a new location opened up by my house recently. My boyfriend and I were shopping at Target and decided to stop here for a quick lunch on a Saturday afternoon. This was our first-ever time at a Tropical Smoothie, but I'd seen the menu before so I had an idea of their offerings. Besides smoothies, you can also get flatbreads, wraps, quesadillas, sandwiches, and bowls. There are a lot of options! I ordered the chicken bacon ranch flatbread with a side of kale and apple slaw (each sandwich comes with one side), and my boyfriend got the baja chicken wrap with chips. We also got a sunrise sunset smoothie to share (strawberry, pineapple, mango, and orange). The girl taking our order was really polite and patient as we reviewed the menu. Our food was made quickly and packed to go, but we ended up eating there to try it at its freshest. I was really impressed with the quality, portions, and taste of the food! The flatbread had a lot of chicken and bacon, the veggies were fresh and crisp, and it was the perfect amount of dressing. The flatbread itself was soft and tender but held up well. The wrap could've been wrapped a little tighter, but it was really delicious! It had big chunks of white meat chicken, rice, black beans, avocado, romaine, and pickled red onion. The pickled red onion was a really nice touch and added acidity and crunch. All the ingredients were fresh and tasty. It was a big burrito-like wrap and could have easily been split between the two of us. I was surprised at the size of the smoothie- it was really tall. I think it only comes in one size, so be aware that you may have leftovers if it's part of a meal. We definitely did, but just stashed it in the fridge. I loved the mango and other fruits in the smoothie! I definitely would get it again. I wish they listed the sugar content for their smoothies. Also, they do serve the smoothies in styrofoam cups, which aren't easily recyclable in this area. However, I liked Tropical Smoothie Cafe so much that I'm excited to try it again as a future treat. read more

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This turned out to be a pretty good experience. It was a 90° day at a soccer tournament and we needed something refreshing. We got the Bahama mama It did absolutely hit the spot. I still think this is kind of a bizarre idea for a fast food joint but it fit the bill this time. This one also has a larger eating area than the other one that we went to. The service was pretty good and overall it got a passing grade read more

I went out to eat here, the food took the usual 15 minutes, my wrap wasn't cut in half fully and I had to rip it apart and the drive thru worker "Breanna K" decided to take a 20% for herself without consulting me and if she would have chatted with me I would've said no to a tip. We also had to wait 5 minutes for her to take our order. Step it up. read more

Tropical Smoothie Cafe - A 4 dollar tip I did not want to give - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

I love their acai bowls, but over time they've decreased the amount of acai in it. It's down to about 1/3 acai in the entire bowl. You really have to dig for it. I've ordered it a few times recently to see if this is the new standard, which it seems so. Quite sad. Needs more acai, otherwise rename it to a granola bowl because at this point it feels like it has more granola than acai lol. read more

I went to this tropical smoothie. I go here all the time. I gave the worker in the drive-through my phone and she dropped it. She proceeded to tell me that it dropped in a basket, but I clearly heard my phone drop on the ground which had me very concerned so when she gave me my food I asked her did you drop my phone because it was pieces sticking out I could literally cut myself. That's how bad it was if you have an iPhone you know. The drive-through worker, then lie straight to my face and said she doesn't know the corporate store and the manager isn't there and will be there in an hour. I talked to the manager seconds later and the manager took my phone number down. She says that she needs pictures of the previous damage and the new damage. I sent pictures of both and I haven't heard back from them. I will not be using Tap Pay or revisiting this tropical smoothies, but there is another one right down the street. I'll go to every morning like I usually do. read more

I was on my way to get a salad from Panera when I hit a long light and saw a sign that I should reconsider. A quick look at the menu in Yelp caused me to realize there were more salad and smoothie options here so I made the switch in my plans. As I pulled up to the drive through, I was overwhelmed by a giant-sized menu with a lot of options ... I also was confused because what was called "salads" in their Yelp menu was called "bowls" on the wall. I picked the veggie bowl and added hummus. The cashier was nice but she didn't know how to add a pita bread to the order. She ended up giving it to me for free. She recommended the Island Green smoothie when I asked for something healthy (again, the options were too many as I was in a rush). The smoothie (a huge size) was good. I did have a friend tell me you have to ask them not to add sugar which I wish I'd known. The bowl was good. Not sure why rice is part of it but it was satisfying (especially with the added chicken.) I hope the signage can improve, but the menu features extensive wraps, "bowls" and sandwiches. I'll be back. read more

Tropical Smoothie Cafe - Veggie Bowl (with chicken added +2) - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

I was served by grant oakes. he was the best ever and he gave me the greatest service of my entire life.

I have stopped at this location of tropical smoothie before and every time it just flat out sucks. There is such a long wait for overpriced smoothies. My gf and I visited on 10/7 and we each got a smoothie. Mine came out as a horrible slushy and she got a smoothie. You can tell that there is no consistency when training because some smoothies are good and others are 95% ice. For over $6 per smoothie, this is unacceptable. Don't go to this place if you can help it. Long lines and you're product sucks. read more

Tropical Smoothie Cafe - Smoothie - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

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Ordered through my app, loyal customer and wanted to skip the lines for a quick pick up. Well, I am still standing at the counter, next to the "skip the lines, pick up online orders here" sign and no one has even made eye contact with me. My food has to be getting cold. The line is now gone, and still no service. Worst customer service ever!!!! Once I opened my bag at work, I was given the wrong wrap!!! And it was cold. Update: decided to try them again, on a positive note, I was waited on right away for my online order and received the correct sandwich. However once I opened my chips, they were chewy and stale, so I checked over bag for expiration date and noticed the bottom of the bag opened. I called to inform them, thinking I might get an apology and a kind stop by and we will get you a bag a chips and a cookie or kale salad for your extra trouble, but instead I was told they give out the chips "for free" and they will check out other bags. They will have a replacement bag there for me if I decide to stop in again. I like TSC, but this location continues to be a headache. read more

I grabbed a smoothie here for lunch. I decided on the Detox Smoothie and was pleasantly surprised. It was low on calories and healthy. It had either kale or spinach, ginger, and some fruit. Overall a great smoothie! The portion was very generous as well...the large size cups did not disappoint. The service was great too! read more

Tropical Smoothie Cafe - Detox Smoothie - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

Well what do we have here........My half assed quesadilla came out with with somebody's dirty unsanitized fingers and the smell of this box smells like a Female buck had conceived a baby and they both died during birth....PS: my dog threw up off one bite read more

Tropical Smoothie Cafe - Gross - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

The only thing that makes tropical smoothie a 4-star for me is their hit or miss slow service. Sometimes you're in and out.. other times... yah not so much. I've had the pesto chicken flatbread here and I honestly really enjoy them. Pro tip: ask for extra pesto. Ironically usually places that offer these kinds of wraps don't put a lot of pesto in them which is most likely the reason you opted to try it! Anywhoo, the wrap was good, the pita bread is warm and amazing. The main attraction, the smoothies are SOOO good and worth the price. Their cups are made of styrofoam (yes im raving about the cups.. hear me out) which I enjoy because they keep the smoothie ice cold ALL DAY. My favorite is the detox green, it isn't that sweet but you can add natural sweeteners and I can feel myself getting healthier as I drink it. A healthy go to for me and an alternative to other sugar packed beverages! read more

Compared to other smoothie spots, this gets 5 stars for having a drive thru and they bring your smoothie out to your car on the curb! The service has been extremely friendly each visit and they work through the busy line to the best of their ability. I enjoy the peanut butter cup smoothie (even though it's more of a milkshake). Give the drive thru a shot! Can't comment on the food, never had anything but a smoothie. read more

The smoothies are great (although I wish they came in more than the one huge size), but the service at this location is very slow. I've been here several times in the past month, and each time I end up spending nearly 25 minutes in the drive-through, whether there is a line or not. Seems like the logistics of the kitchen might need some work, or perhaps additional staffing is needed. The employees themselves are always very friendly and apologetic. read more

Hello! Whoever was working the night shift tonight on 02/07/22 was amazing. Smoothies turned out perfectly blended and super fast! Also the workers there are PHENOMENAL really sweet thanks for a good business read more

Recently did a lunch group order at work and requested delivery. Received a text that a doordash driver was delivering. Upon receiving the order, I mentioned to the driver the many missing items. He showed me the order he had on his phone and that it was an issue with TS. I understand that we are all human, make mistakes, and need grace but the real problem is when I called TS. I called them to let them know of the missing items. They offered me to drive there and pick up the remaining items but could not help me with a refund. I was told that: 1. I was calling the wrong branch. 2. That they don't offer free delivery, 3. That I need to contact Door Dash, not them 4. That I couldn't speak with the manager, Morgan, because she just punched out. 4. That I couldn't speak with the team leader because she was training someone. 5. To call "tomorrow". Long story short, TS hung up on me and didn't accept phone calls thereafter. Our office total came to $45. We got half our smoothies, missing chips, and paid for extra bacon on a breakfast burrito (no wonder the first bite was dry, see photo). We just want a refund. No coupons, no coming back; refund!! We're done. Contacted cooperate the same day and have yet to hear from them. AWFUL CUSTOMER SERVICE read more

Tropical Smoothie Cafe - All American with extra bacon - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

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I politely asked if our smoothies had been made yet since my 9 year old was hoping to change his order. The cashier gave us a terrible attitude when I asked her and then I requested she walk 6 steps to check since she didn't even check the first time I asked. She walked back to look and then lied lied to us about it being done. I could clearly see it wasn't. When she gave me our order she proceeded to tell me off for politely asking if she could check in the order. I've never had worse customer service in my life. read more

I'm so happy this place is here as an alternative to fast food. Sometimes I'm out running errands and i let myself get just a little too hungry, and this is a better alternative to the other fast food in the area. They are always very nice at this location and my food is always delicious. read more

Awful service!! The smoothies were very watery for the price I paid. Don't recommend coming to this location. One of the workers licked my smoothie!!! read more

Pros: clean facility. Some menu options are 'better' than other chains, so it's a touch bit healthier than most. Veggie wrap tasted fine, but it was evident it's all just mass produced commodity ingredients. Cons: Lackluster whole food vegetarian options. They add sugar to every smoothie unless you ask them not to (found this out after ordering and reading the fine print). Smoothies do not need sugar! Too sweet. I also take exception to their poster in the window that says "artisan tacos". There is no artisan here. There are teenagers assembling mediocre food from Sysco. I give them credit for being something different among the burgers, tacos, and etc joins available in anytown USA. However, I don't think they nailed it in terms of actually being a healthy option. Although l live just blocks away, I don't believe I will be returning. Unfortunately Grandville lacks any real food restaurants and secretly I hoped this might be partially that. It's not really. read more

Always a little nervous to venture from my usual order. Wish they had samples to try. Our favorites are: Blimey Limey, Kiwi Quencher, Rocking Raspberry, and Bahama Mama. Fun summer atmosphere all year long. read more

The only bad thing I can say about this place is they have too many great choices! I want to try them all, but I always end up getting the Peanut Paradise. It is the bomb...for real. These smoothies are pricey, but you get 24 ounces which is plenty. read more

It's nice to have a fruit smoothie place to get my "healthy" dessert fix. For the three years I lived here, I often craved Jamba Juice because I wanted a refreshing smoothie (after eating heavy desserts like ice cream, it's nice to change it up once in awhile). Ever since I found out about Tropical Smoothie Cafe, I've been coming ever since. My favorite smoothie here is the "Blimey Limey" because it satisfies my cravings for the refreshing smoothie that I miss from back home. :) read more

Sad TSC experience. First off, she didn't add a smoothie to our order that we told her. Then when we realized after it didn't come out, we ordered it and at first they charged full price for the smoothie that should have been $4.29 as an add a smoothie. Then our 2 chicken pesto came out (they were supposed to have their vegetarian option of chicken which is a $2 upcharge, and they had real chicken meat. Wow, worst TSC meal ever. Hey this franchise together read more

Had some of the worst service of my life in the drive-thru line! It was a busy time which is fine, while waiting for someone to take my order at the window for about 15 minutes and being honked by the car behind me to move forward because she thought I was holding up the line, I did, and when I got closer to where the workers bring out orders, I told one of the workers my situation, and he told me he couldn't take my order but I should come inside to place my order after waiting in the drive-thru line for almost 40 minutes to even place an order! I liked this location but this will probably be the last time I visit here. read more

I love this chain, good any time of year... ;-) great if your looking for something refreshing the flat bread sandwiches are also delicious as a snack.... read more

Tropical Smoothie Cafe - Smoothie heaven - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

Been to a few Tropical Smoothies and this one has the worst customer service. It took 20 minutes to receive 2 smoothies and there was not even a line. The smoothie itself was good as always but not worth the 20 minute wait. read more

Pleasant atmosphere and the food was great! The smoothie on the other hand (I had rockin' raspberry, if I call recall correctly, was a little too sour for my liking). Will definitively stop by again sometime in the future to try other smoothie flavors. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

This tropical smoothie is not worth the wait. The cashier had no idea how to run my gift card, and the smoothie was a chunky, watery mess. This is my fourth time at this location and I have never had a good smoothie here. The Northland Drive location is spectacular, 28th street- never again. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Grand Rapids, Michigan

Very good, had the Sunrise Sunset smoothie today and it was excellent. Tried food for the first time and it was tasty. I had the Chipotle Chicken Wrap which was very good. Not a horrible lunch calorie wise. Use the app. I ordered and drove over and it was ready while others in line were still waiting. Only problem is the location it can kind of be a zoo traffic wise. read more

First time to try TSC. Very disappointed. Menu options OK but eatery failed many ways - poor service, unclean environment (discarded gloves and paper on the floor), uncleanliness of employee uniforms, questionable hygiene of staff (unkempt appearance, tats and nose rings), zero personality of person at check-in. Smoothie wasn't mixed thoroughly. Uggh. read more

Would leave no stars if I could. I ordered from the drive thru at 1:00pm it is now 1:40pm and I am now just receiving my smoothie (the only thing I ordered) My mom had to get out of the car and actually go inside with her apple bottom jeans and boots with the fur and ask for my smoothie for the workers to even begin making it (No I'm not shitting you, this really happened.) Other customers were very upset as well and waited even longer than I did!Not planning on coming back anytime soon. read more

Going down hill. Need more people takes 15 minutes for just a smoothie. And it smells like dirty floor water last two times I went in. Going to skip them till things improve. read more

Unplanned closing during business hours with no explanation, door says open, customers in the restaurant, door locked. Oddd

Not very impressed. I ordered a Totally Green Smoothie and made sure to order it unsweetened. It tasted so strongly of oranges and bananas and I didn't finish it. They didn't even have oranges and bananas in the their list of ingredients. Weird! I also had a chicken Caesar salad. It would have been ok, but there were a ton of chopped tomatoes on it. (Also weird to have tomatoes on a Caesar salad). They were not ripe and very sour. Order your salad without tomatoes, they aren't very nice at this restaurant. Because of the huge amount of competition in this area. I will not likely be back. read more

The food is good but this is the slowest place to order if you want lunch. The drive thru wait times are more than 25 minutes +

Horrible attitudes. I just went in with a coupon which didn't work. I asked to speak with the manager who was standing right there we could see and hear him. He refused to talk to us told the cashier (who swore under her breath) to write down their info and he'll talk with the owners about a refund. The cashier rudely told me to write down my info and then just started at us. Then as we left she said don't you want to talk to the manager and I said oh I thought he just wanted my info. Once again she just stared at us. The manager then came over...still ignoring us...and talked with the cashier. He said something to her about us which we couldn't hear and then just walked away ignored us the whole time and was clearly annoyed with us. The cashier then said you can go now. Extremely unprofessional especially the manager. Who ignores customers?! Will never go back to this branch. read more

Too focused on each other and workers look lost, they don't know what they r doing. Have too many workers in the back just standing doing nothing and took 30 minutes for 2 drinks and they were in the back standing around in their phones and talking. When I first walked in they saw me and tried to hide behind the wall and I had to wait 10 minutes until someone finally came and helped me. Bad costumer service. read more

The smoothies are great, but the service isn't. Their app also doesn't work great. We tried to order in advance, but the app gave an error, so we drove there, and found they had closed 7 minutes early. The smoothies always take a long time, and it smells bad, so I never order food and stay. Update: I tried again, and the app worked, but when I got there, they'd forgotten half my order and I had to wait 10 more minutes for the rest of my food. read more