I did not receive my food, I used my awards points and those weren't not redeem. I receive no customer service at the time of the call after my food was over an hour late. read more

Always speedy service and friendly people working there. Very surprised to see such bad reviews. Only wish the smoothies didn't automatically contain added sugars, but that's more a corporate Isaí than this location - as is the styrofoam. Surprised in 2025 they use styrofoam read more

I want to start by saying that I am not a serial yelper and the business has to be consistently and/or egregiously poor or in the reverse remarkably pleasant for me to take the time to yelp. This particular Tropical Smoothie location meets both of the above criteria for me to invest time in reviewing it. Without further ado, this location is the absolute WORST Tropical Smoothie I have ever experienced- and I experience more Tropical Smoothies than I should! The owner must not be aware of how abysmal the service is at this locale. Each time I have been here the people working seem to be of high school age and each time they take an order it is like they are infuriated that they have to work. I understand they are kids and still learning how to be productive humans which is why I haven't posted a negative review. However, yesterday 8/15/22, I experienced what has to be the rudest and worst service ever. I pulled up at about 8:20 pm (they close at 9 pm) and when they saw me they were audibly & visibly upset because they wanted to close early. I tried to order food and they chose to close the food line 40 minutes before they closed. Fine, after experiencing many eyes rolls and attitude from a short girl with purple hair I was able to order a smoothie for my daughter and me. While we waited for the smoothie the two girls were in the back complaining about us coming in at 8:20! Meanwhile, they turned away four other people who were seeking food as well. I chose to sit and enjoy my smoothie with my 10-year-old daughter in the store since they close at 9, when much to my dismay the short portly girl with purple hair comes to us at 8:50 and says "uhhh we were closed" I guess signaling us to get out? To sum it up, do not come to this location unless you want rude, bad attitude-laden service from children. To the owner, you truly need to fire the purple-haired girl because she is costing you a significant amount of revenue by closing early and single-handedly eroding your repeat customer base. Until then, I recommend the tropical smoothie on Wilmington which is also staffed by high school-looking kids, but by those who will graduate and be successful vs those who are entitled with bad attitudes. read more

Dang man. How do you go wrong with a salad and a smoothie?? Well.... I guess I'll tell you how. I'll start with the salad since it was the most repulsive salad I've ever had in my life. The major issue I had is that it came full of rotten lettuce. ROTTEN. Like liquidy, slimy, brown lettuce. Ummmmm who would put that in a bowl and serve it to someone?? It was awful. Completely grossed me out. I tried to pick out the rotten and deal with it anyway. My sister and I DoorDash'ed and I wasn't about to waste my money since I couldn't go up to the counter and demand a refund. After attempting to pick out all the rotten lettuce, I realized that the guacamole it came with was also very off..... if you're an avocado lover, you know that "off" taste I'm talking about. The off putting guac and decaying lettuce did me in. I couldn't eat it. I also feel the need to mention the outrageous amount of sauces the salad came with. Even if the lettuce wasn't rotten, the greens became incredibly soggy due to the guacamole, hummus, and ranch it came with. You definitely just need to pick one of those. Hummus and guacamole together? No. Just no. Although, if everything was fresh, I'm wondering if it would have been good? The rice and black beans were in such scarce amount that I forgot they were even in there. Same with the cabbage. But come on..... in the end there is zero reason to add hummus. Add more rice and beans, FRESH guac and greens, and maybe a southwestern ranch. Yum. Oh, and I forgot the cheese. I actually laughed. When you add cheese to a salad, it's shredded or crumbled, amirite? Apparently not. I'm almost positive it was just a piece of Sargento pepper jack; a thin square of cheese you'd add to a sandwich. WHAT THE HELL. Don't ever get this. Everything about it was gross and weird. On to the smoothie. I love smoothies. I got the Island Green. It was..... okay. Bland with way too much ice. It was incredibly watered down and didn't have much taste. If you're looking for lunch and a smoothie, I guarantee you there are much better places to go. read more

Went in before the end of the year - had an entertainment book and wanted to use one in there -'was told in no certain terms WE don't honor that - Nothing on the door - that I saw - I couldn't have been the only person in the whole year to use it - they could have offered something. Nothing . Walked out read more

Tropical Smoothie has ruined me to all other smoothie places. In my opinion only I can make a better smoothie. What I like is that they don't rely on sugar water and artificial stuff to give their smoothies flavor. I can order certain smoothies there with no sugar or sweetner added and they taste fine (albeit, I'm used to not drinking sugar so not everyone might agree). Add protein and it's almost worth the extra carbs! Anyway, I see a lot of complaints about the service at this establishment. It does take a while to make a smoothie. And even when you are the only person in the restaurant you don't know what phone orders they are working on. But I've been coming here for years and it's worth the wait for me. Yes the really kind gentleman who was always personable and helpful and seemed to run a tight ship hasn't been there for years and they have your usual teenage turnover. But really, I wish people would stop complaining about poor service at minimum wage paying establishments. read more

Just left this location and went up the block to FlyBoys. Just a suggestion, but when you have 6 people in the lobby and 1 table of guests at least come out and acknowledge us. You know who we are right? Your potential paying customers. Well 1 less paying customer since I left and we all made eye contact with the 2 employees working in the kitchen area several times. Obviously do some customer service training and acknowledge every guest the minute they walk in and step up to the counter. "Hello thanks for coming in, we'll be right with you." Instead you get another negative review. This just happened on Monday the 7th at 2:21pm, obviously not during your peak times. read more

Only giving a one star because you can't give zero stars. Currently in the lobby waiting 25 minutes for a smoothie. There's still two parties ahead of us and we started out with 4 parties total. The other location in Centerville is far faster. There are clearly some efficiency/managerial issues at this one. read more

All of the staff is amazing! Fast, consistent,and friendly! They have made great efforts to make the cafe run as smooth and safe as possible during this time of social distancing; even if there are customers not abiding by the signs posted! Thanks again April and the rest of the staff making it a little easier to order food and smoothies for our office staff! We all appreciate you being open for us!! read more

Wonderful!! Awesome people. Smoothies are perfect! Cannot say enough. Excellent value! I'm heading to AZ and will miss the folks here and my fav smoothie!! read more

The wait time is always excessive. I've even tried calling ahead to place my order and no one ever answers the phone. I'd love for this place to get their act together but it seems as though the employees don't really care about anything going on there. I usually end up going to the location on Miamisburg-Centerville Road. read more

Smoothie was delicious and service was quick even during lunch hour. Workers are very pleasant as well!

Great way to chill the summer heat; friendly & helpful staff. Pomegranate Plunge is my favorite.

I love coming to this location. The store manager April gives me and my son the best customer service. We both look forward to our trips to Tropical Smoothie. I only wished there were more like her working! read more

Rude service. Rude when I walked in to order. Didn't cut the sandwich in half and then starred at me when I asked for it to be cut. Offered me a plastic fork to cut it. What restaurant doesn't have a plastic knife or can't cut a sandwich for you. Won't be back anytime soon. read more

Do not use the online ordering- it does not work and they can't look your order up at the store. I prepaid for a smoothie and wrap but the store would not give us the smoothie. I stopped there the next day to try and resolve the problem- no help. read more

Smoothies are decent enough. Food is forgettable. Prices they charge are to high. A wrap and a smoothie is about $12...

Waited 40 minutes for my food and smoothies. They sat it on the Togo shelf and while I was standing there waiting for it and didn't bother to ask if it was mine. Had to ask again if it was mine almost 20 minutes later. I will not be coming back read more

It took about 15 minutes to get two smoothies. One smoothie was completely ice and both lacked flavor. This location used to be the best. Now it is the worst. read more

The woman working said there was only supposed to be a total of 5 people in the store because of this whole COVID-19, but there was no sign or anything so we didn't know and she was shaking her head at us and was just very rude. Also smoothie was watered down. I get we're in the midst of a pandemic but there was no need for her to speak to us in such a rude manner. Costumer service is everything.. I won't be coming to this location anymore. read more

The smoothie was great but this address is wrong! We drove around an extra 30 minutes. Check the website for the right address so you don't waste your time like we did. read more

Just left, took 30 minutes to get 2 wraps made. They said they never got the ticket so they didn't make them til we checked on it. Nobody said anything while we sat in the dining room waiting, especially seeing that we were the only people there. Next time we will just go somewhere else. read more

The best of the Dayton Tropical Smoothie locations. Food is eh at all Tropical Smoothies, but the smoothies here are awesome and this location is fast and efficient. Worth the drive even though I live closer to the Oakwood store. Ask for no sugar for the best flavor. read more

I'm a lover of all tropical smoothies, however this is definitely not a very good location. Besides an excessive wait time, the smoothies are always hit or miss, mostly miss. Always lacking sweetness and always watery. Also if I had a dollar for every time they messed up my order, I'd be able start my own franchise. The workers are very friendly, but go to Beavercreek instead! read more

What I love best about this location is that if you show your DLM club card you get 10% off your order! At the moment my favorite smoothie there is the Strawberry Lemonade it's delish! The food I admit is just O-K but the smoothies are pretty tasty. read more

The food is pretty good, the smoothies are always tasty and the staff is knowledgeable and friendly. A fair amount of vegan options keep me returning. read more

Used to love coming here the staff was always friendly and efficient. However recently the store has completely gone downhill. Takes forever to get smoothies and some of the staff was rude. I also got the wrong smoothie and I the only one in the store ! Sadly I realized it when I had left the joint but it wasn't worth the drive back to say something. Extremely disappointed. read more

I always have good food here and the cost is reasonable. The one criticism I have with this location is some employees aren't very friendly. They aren't outright rude but smile and make eye contact with your customers. It goes a long way read more

Just waited 45 minutes for a wrap and smoothie! And you have to wonder when there is no soap in the bathroom. Never again.

this place has new owners! it's very dirty and took 20minutes to get a smoothie!!! I don't know what's going on but no management and the smoothie tasted terrible!!! read more