Ok, first we went to order and she was RUDE! Maybe she was havin a bad day but- NO!! it's every time we come! Think your bein funny forgettin smothees and bein sarcastic? YA NOT! Anyway we got our wraps and 30 PIECES OF PAPER?! YOURE DESTROYIN THE PLANIT!!!! SOME OF THE WORST CUSTAMIR SERVICE EVER! 1 STAR read more

Just went to order and the server Joseph was either having a bad day or hates his job and it was obvious the second I stepped in. Ofcource I didn't tip because I only tip for good service. Horrible attitude. Do better Tropical Smoothie because clearly your staff are unhappy. My gosh. read more

Ordered online and went to pick up our order at the expected time. When we arrived, the extremely rude cashier informed us that they don't start making the orders until the person arrives. They then changed the story and told us that the order had not come through yet on the computer. We went and sat down and no one said anything to us so we went back up and asked what was happening and they stated that they never received the order. They then said that they could start making the order, but as we noticed, the beverages being prepared with powder, the really dirty sink area, and tubes with things oozing out of them, we just said we wanted a refund. The manager on duty came over and began to process the refund, which was nine dollars less than what we had actually paid. When we asked about this, we were treated extremely rudely and informed that because we had ordered it online it cost more, but they weren't going to be able to refund us the amount in the store. I'm not sure if this is correct but I don't think it's legal to add on an extra fee for ordering online when you're picking it up? In any case we were directed to reach out to the regional manager. The manager on duty was clearly flustered, but not as rude as the younger blonde cashier that was working. When we left, we said goodbye to her, and she literally turned her back on us and walked away. I wish we had read reviews before we came so we would not have wasted our time, but they clearly needed to do better. Apparently this is not the first time that they have had trouble with online orders not coming into the store. The manager for the site really needs to be more involved and figure out how to solve this problem. read more

Use frozen fruit for topping nasty wouldn't give refund say of said had to come back when manger was in the next day lol terrible policy came in said no at 3 WHAT we arnt even in town bro I said hell no and he paid so fyi! They can they choose not to and to make ur life hard because their business sucks. this is bad business but ur 2 stars here u already know that read more

I rate this a solid 3.8. Ordered online and was ready when I came to pick it up. First time having an açaí bowl and it was very yummy. Will be having more of those. Fruit and bowl tasted fresh. There is no chocolate drizzle so that put a damper on my meal. The plaza that the cafe is in looks and feels a little sketchy, but the cafe looks well kept. #IWantChocolateDrizzle read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Biddeford, Maine

Their drinks are really good to get when youre having a bad day. They very seldom mess up my order.

On May 22 I placed an order online with the Biddeford location. When I should up to pick it up there was an issue opening on time that day. Something to do with not having keys. I asked about my order and all she said were not open yet. Then I waited a while and call. She told me to cancel the order and redo it. I had no idea how to do that and she gave me know help. I did not receive the order and I have been charged for it. All I wanted was my money back. I emailed and got no response. Order number #35426579877871616. Please refund my money read more

I go often! Tasty smoothies and I love for the fact that they have a drive through. Good food and relatively healthy. Or at least that's what I tell myself. read more

I'm really torn on how to rate this experience...1.5 stars perhaps? We stopped in for smoothies after several hours of softball practice - smoothies would hit the spot! Upon entering the location, we noted how dirty it was outside around the building entrance. Trash overflowing in both the trashcan and the ashtray (photo). When we got inside, same situation. Trash and food all over the floor and behind the counter and it smelled like burnt food. The stools were strewn about and the straw containers were empty, except for the one on the right of the counter, which had 3 straws. There were 4 customers inside, sitting at one table and 2 employees working - 1 on food, the other making smoothies. It took several minutes to get our orders in...the smoothies were very good and a very generous size. I cant say much about the service except it was slow but we barely had interaction with him besides placing our order and paying. The trash and unkempt appearance was really offputting...but the smoothies were good (one Sunshine and one acai with protein added). read more

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extremely slow, i'm about talking about a 35 min wait in the drive through. on top of that they also got my order wrong. seems like every time i go to this location either theres multiple workers high or they just don't do anything. read more

went through the drive through - wanted to use my birthday reward smoothie but it was not on my app . tropical smoothie sent me my birthday reward at 11:47pm the night of my birthday therefore I could not use it. I asked to use it and the customer service employee said the manager was not there therefore that could not happen. The team member that helped me also had a tissue in his nose that was sticking out this is very unsanitary and needs to be addressed as that is not health conscious to customers getting food. this place needs to care a little more . this is the second time I have had a bad experience. read more

Smoothies taste great but food was not cooked to order and missing ingredients from menu. Typically they write the add on ingredients on the smoothie cup so you know you get what your paying for and this time non had marks on the cups.. with the food being wrong makes me wonder if I even got my extra B-12 or kale pack added to my smoothie.. read more

Tropical Smoothie Cafe - Barley any lettuce and no tomatoes.. - Juice Bars & Smoothies Near Me - Biddeford, Maine

I have always loved this place and the food. Sadly the service is so poor. Last 3 visits to pick up and online order, 2-3 team members outside smoking with their face in their phones. Had to shut my car off and just sit and wait, and wait and wait and wait. 1 car ahead and no one behind me. And the app automatically calculates a TIP! for WHAT?!! The work ethic is dead and no one holds these kids accountable to a better service standard. I prob will not return. read more

I always stop here on the way home from work to grab a blimey limey and Paradise point. They make amazing smoothies but not so much on the food. read more

Never eat here! Horrible customer service. Horrible quality of food. Do not eat here!!!!! After getting real chicken in my fake chicken wrap, I went back to get my money back. They offered me to remake it and I CUT MY MOUTH OPEN ON SOMETHING SHARP inside the wrap! Idk what It was... I think the employees were spiteful towards me. They also gave me this rotten banana and a disgusting attitude.. To the girl with the blue nose ring.. you do not belong in customer service! read more

Tropical Smoothie Cafe - Nice banana.... - Juice Bars & Smoothies Near Me - Biddeford, Maine

Waited In drive thru for 30 minutes, and once you pull in you can't leave.. I ordered one smoothie. Once i Finally got to the window the girl asked if I ordered the blueberry one I said no I got paradise point. A few minutes later a girl asked if I got a buffalo chicken wrap I said no a paradise point smoothie. Once I finally got my smoothie after waiting forever the smoothie didn't even have banana in it and it was like an icey not a smoothie, it was full of ice chunks. read more

If the food and smoothies weren't so good, we'd never go back. My wife went to the one in biddeford to pick up some sandwiches and drinks. When she got there they had 4 employees working and no other customers. It took 45 minutes to make 4 sandwiches and 2 smoothies. And 2 of the sandwiches were wrong. Very frustrating read more

Food is really good but it's quite literally the single slowest restaurant I've ever been to in my entire life.

Ordered a curbside order. After waiting 25 mins we went to the drive through asking about our order as the phone line was just busy....they told us they were working on it so just wait in drive through. Well we waited for another 20 plus mins to get our order and we are still not at the window. And now a car behind us so we can't back up. This is ridiculous. There has to be a better system. So disappointed! read more

WOULD GIVE ZERO STARS IF I COULD. Staff is so rude- looked at my friends and I like we were some weirdos because of the food we ordered (I got a salad and smoothie and so did my friends). Then started talking about us WHILE we could hear them!!! Extremely rude and unprofessional. Would NOT recommend giving them any business! Absolutely disgusted with how we were treated. read more

My wife and I came in and ordered just 1 wrap for her lunch, and we waited 45 minutes before they even started working on it. The store was understaffed and I know it's not easy but events like these are definitely preventable read more

No issues with service and the smoothie was good enough- nothing special- but the music was too loud for conversation and was too hard to cater to a large group of listeners. This, unfortunately, ruined an otherwise nice experience. I did not complain, though; and instead just left. read more

Couldn't make any food because the "oven is off" ok... turn it on? Is it broken? I guess I'll go somewhere else for lunch?

They do not rinse their spinach. Chicken cooked in plastic bags in microwave. Every thing has sugar and water in it.

The service is so slow I feel like i'm waiting all day in the drive through. I got a smoothie today and it was so badly blended I literally couldn't sip it through the straw. My boyfriend asked for a sandwich without tomato guess what?? There was a tomato in his sandwich. read more

I was going to go threw and order threw the drive threw but I sat in my car for ten minutes and there was a car head of me waiting to order as well. I left , the drinks and food is good but there slow and it was during the day. also need to keep and idea on the people that work there at the Biddeford one. I think that should have three people working during the day not one or two. I love the drinks . read more

Service was fantastic. The menu is a little confusing. Too many smoothies.....The ones we got were lacking in flavor.

The smoothies were very very good for the price. However, the drive thru was not being waited on and we waited at least 10 minutes. We ended up going around to go inside. The people behind us ended up doing the same thing. While inside, twice an employee brought out food that didn't belong to anyone. read more

Not recommended to anyone!! Not only did they get my order all wrong but there was a long piece of blondish hair in my food!

*New Biddeford location* 12/17/2016 Very disappointed with the customer service at this brand new location. Walked in last night to 5 girls all standing around. As the door opened they all just looked at each other, looked at the door, and went back into their own conversations. There was no greeting whatsoever and to top it off they all looked like it ruined their evening that a customer walked in. The place was empty and I'm sure these high school girls would rather be anywhere but work on a Friday evening but that is no excuse. After a few moments of heavy contemplation of just walking out I decided to just order the smoothie and carry on. Being a new location the girls were all still figuring out how to make the smoothies and it took 3 of them to create a smoothie with 5 ingredients. One of the girls helping with the smoothie wiped her nose multiple times as she was handling the food with no gloves. I'm hoping this review raises some red flags and the staff and management up their game or I won't be surprised to see another business shut down in this location. read more

First off these five stars are going to an amazing employee named Maleigh. She was kind, caring, and very understanding. I am a single mother of four and she was very patient taking my children's orders. The smoothies are excellent and a great size for the price I pay. Service was quick and speedy as well. Maleigh informed us she is a new employee but she holds herself up as a seasoned smoothie making veteran. I will definitely be coming back hoping to see smiling Maleigh again! read more

I'm a total sucker for this chain restaurants... I typically go to the one in Rochester, NH or the South Portland on Broadway... the smoothies taste slightly different then at other locations & the people are not that friendly. This one does the job but they really need to work on their customer service. read more

Please hire more staff. Great smoothies and food but those girls need more help back there. 20 something minutes for a smoothie with barely anyone in-house and a small drive-thru line. read more

The food is exceptional. Great original taste and very healthy. The only thing I have to fuss about is how it was put together to serve to the customer. Was very sloppy but didn't stop me from enjoying it. Just messy is all read more

Some of the staff were very friendly and helpful, others seemed to be upset that they had customers. Quick service and a good lunch, prices are a bit high but portions are large read more