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    Tropi Tan

    4.5 (2 reviews)
    Closed • 8:00 am - 10:00 pm

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    13 years ago

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    Zoom Tan - Zoom Tan (formerly Tropi Tan) storefront in Burton, MI

    Zoom Tan

    1.2(6 reviews)
    5.0 mi

    Michele T. BEWARE…read moreOF THE CANCELLATION/BILLING PROCESS. After more than four years as a Zoom Tan customer, this experience completely changed my opinion of the company. I cancelled my membership over three months ago and received the cancellation email, yet Zoom Tan continued charging my card. I only discovered it because my card was later compromised and they contacted me asking for a new card number so they could continue billing me. Their own records show I had not used the services since cancelling, but customer service claimed they had no record of my cancellation. I could not get anyone to call me back, my BBB complaint went unanswered, and I ultimately had to involve my bank. The frustrating part is that the locations are clean and the in-store employees have always been great. Unfortunately, they have no authority to fix billing problems. If you cancel, SAVE YOUR CANCELLATION EMAIL and check your credit card statements. Do not assume the billing has stopped simply because you completed the cancellation process. For a longtime customer to be charged for months after cancelling and then receive virtually no help resolving it is unacceptable. I will not do business with Zoom Tan again.

    I really liked going there when it was Tropi Tan. But now DO NOT like it at all. Was going to Tropi…read moreTan often enough that I could walk in and they already knew my name. And had me pulled up in the computer. Now it takes forever to get checked in. Today I couldn't even tan while I was there. Their system wasn't working. And now they don't open till 10am. A full 2 hours later than Tropi Tan. Very dissatisfied.

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    Zoom Tan - Zoom Tan Logo On Purple Background

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    Zoom Tan Logo On Purple Background

    Tropi Tan - Level 4 sunbed

    Tropi Tan

    2.5(2 reviews)
    5.0 mi

    I always like to be fair. I also like to give compliments when deserved especially since I feel…read morepeople are quick to complain but praise is rare My last review was about what a bad experience I had and how unhappy i was with the salon. However since it's so close to my home, they almost always have a bed available and they do have good beds, I thought I'd give it another try. So glad I did!! There is a new manager who is GREAT! Very friendly and upbeat and seems to really know her stuff. I also noticed the salon is much MUCH cleaner and the staff also seems happier. The only reason they are getting 4 stars rather than 5 is because they do have a lot of turnover which I can see in that kind of job since it's mostly young girls. They are all very friendly but you Dan tell they got little to no training. They are fine with straight forward membership people who only have to chose what they want to do but if it's anything like merchandise or upgrade purchases or question they seem lost. I can't blame them because it really seems like lack of proper training. However even with that issues the salon is 100% better than it had been! I'm glad I decided to give it another try!

    In May I came into the location on Bristol Rd. I came in with the intentions to purchase one month…read moreof tanning. The girl who was working convinced me to do what I was told was a 3 month membership. It had 3 monthly payments and then it would be done. Come to find out, 3 months later I was still getting charged. I went into the salon and cancelled it. I still got charged after canceling it so I called customer service and left a voicemail. They never called me back so I next called accounting. The lady who helped me with accounting was named Danielle and she was very rude and condescending. She basically said this was all my fault because it was all in the fine print. Yes, I should have read every detail on the contract I signed but the fact that Tropitan is condoning their employees to falsely advertise their services is disgusting. I'm very unsatisfied with the level of customer care I have received corporation wide.

    Photos
    Tropi Tan - Waiting area

    Waiting area

    Tropi Tan - Make-up area

    Make-up area

    Tropi Tan - Level 1 sunbed

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    Level 1 sunbed

    Tropi Tan - tanning - Updated October 2026

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