Well what seems like a good place and a great rate is just a scam to take your money. Was quoted a…read more"special price" and placed on a waiting list being promised the deal would be honored at any time the. They had staffing changes and everything went downhill and that was a flat out lie and they added an extra $900 on after all the medicaid paperwork was approved for the lower cost. Called all the way to the top and got a "sorry can't help you." Sad that our elderly population is being treated like this.

We moved from NY recently and moved my dad down from his assisted living facility there to Savannah…read moreGrand. Where do I start? The experience has been awesome! I cannot say enough about all the help Michele and the staff have given us from getting the correct paperwork filled out to leaving things in the fridge to welcome my dad. He moved in yesterday and the staff immediately formulated a plan for his best care. They have gone above and beyond in EVERY area.

My mom has now been in the Memory Care facility of Harbor Chase for 1 year. Prior to this she was…read morein 2 other memory and assisted living facility in Sarasota. This place has been a great home and relief for my mom and us. The Staff are all wonderful and June the Director of Memory is absolutely awesome, she really takes time with all the residents and is involved with them and helps her team out as well. The Food is really good here not hot dogs and chicken tenders....soup, salads, main and deserts. They have lots of events and activities. The Facility is very clean and well maintained. There are 2 outdoor areas for Memory. I really feel comfortable with my mom at this location.

From the owner: Located in Sarasota, Florida, HarborChase of Sarasota offers assisted living, memory care, and…read morerespite and short-term care services. Our luxury senior living community specializes in providing high-quality amenities that make life convenient and enjoyable. Only a short drive to beautiful beaches, our community is an ideal place to spend retirement in relaxation. Explore the possibilities at HarborChase of Sarasota!

We are so very happy we moved our mother to Ashton Place. She was in a different assisted living…read morefacility that just wasn't a good fit. It was very large, many residents, and not really what our mom needs. She needs a little more help than they were able to provide. Paul and his team go out of their way to make sure our mom is comfortable and included. She is comfortable enough to socialize and participate in events, and that just wasn't the case before. We are so very grateful!

I couldn't ask for more. Paul, the owner, has been extremely helpful with my move to Ashton Place…read more This facility is kept very clean, the staff is very pleasant and accommodating, the food is very good, and I feel very relaxed and happy here. Thank you Paul for being so attentive and caring. I appreciate all you have done to make the transition here smooth and for all your staff to help me feel welcomed and at ease. I am forever grateful.

Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

Horrible managers and employees, rude and very arrogant. Their staff is unprofessional and all time…read morestays in their mobile phones for their personal reasons instead of doing what the are paid for. Attesting manager Shanon is very intimidating person.

Very reputable company that has been serving southwest Florida for over 10 years. They put emphasis…read moreon professionalism, teamwork, a positive & caring approach along with exceptional care and it shows! Definitely recommend Help at Home Homecare!

Bay Village is great if you are healthy, mobile, and without dementia. After my mother became less…read morehealthy, needed a walker, and developed dementia, they told her she "had" to go into their new memory care facility. On inspection, it was claustrophobic and like a prison. She said, "If you put me in there I will kill myself." They almost did do her in when she went into rehab for a cracked bone - the nurse was unresponsive to her delirium, so I forced them to call an ambulance and return her to the hospital where they discovered she was severely dehydrated and recovered immediately when given water. When I told Eric's #2 that I was moving her to an ALF in central Florida (because they would not honor her contract and find an ALF placement for her in house or out of house), she said to me, "You didn't give 30 day notice so you'll have to pay for another month." I said, check with your staff - they have my letter of notice and it has been exactly 30 days." 17 years at Bay Village - mom deserved better.

The very worst. If you are lucky (?) You get to see the Dr. once. He diagnoses without seeing you…read more I was there for a few weeks, feeling sick and without seeing me said I should just get up. I asked & went to the hospital where I was admitted & spent 5 days. They just do not care. Want your $$$ is all. Also intermingled with Dementia patients who are allowed to roam the halls!!

Have been here almost 2 months, after breaking my ankle and wrist. Am so happy to be in this…read morefacility because the entire staff are so professional and caring. Their therapy department is top notch along with the nursing staff. They treat you as part of the family.

On April 8, 2021, my husband, was admitted to Manor Care, Memory Care. Six months later, he is now…read morepassed away. The care he received, was by far, the worst form of health care, imaginable!! While in their care, several items of clothing disappeared, along with his shoes. Transparency with information, was on existent. He was exposed to COVID while on lock down, with no visitors allowed in the Memory Care. How he got COVID (fully vaccinated) is a very good question!! On October 14, 2021 he passed away from complications from COVID. I highly recommend, you avoid placing your loved ones in this uncaring and extremely unhealthy environment!! Manor Care is an extremely poorly managed health care facility. It starts with the Administrator and goes down hill from there!!!