I will say the staff was friendly (most of the time). They were quick to respond. I did not pay for…read morethe repairs as it was an insurance claim. I will share my experience and let you make your mind up. 8/11 I dropped my vehicle off. 8/14 I asked for an estimate on when the vehicle would be ready. I was told 7-10 days. 8/25 The insurance company contacted me and told me my car would not be fixed due to a new estimate (first I heard anything about it). After a little while the insurance company called me back to tell me the secretary had sent the wrong estimate and they could proceed with fixing the car. 8/26 I was told the insurance company had approved the new/correct estimate. I was told the car would be ready in 10 days (best case scenario). 9/5 I asked for an update. I was told parts had just arrived and they couldn't give me an estimate for when the car would be ready. 9/10 I asked if the car would be ready by 9/15 because my rental car would be due. I was told "No way. This is a lot of work and I'm not going to rush it. I will get the rental extended." Rental was extended through 9/24. 9/22 I asked if the car would be ready on 9/24 when rental was due. I was told "Probably not. I need a few more days." Rental was extended through 9/30. 9/29 I asked if the car would be ready when my rental was due. I was told he would be "painting it tomorrow." Rental was extended again. 10/6 I asked when the car would be ready and was told 10/10. 10/9 I asked what time the car would be ready (I was trying to make plans to ensure I had a ride). I was told "Painting it today (previously told he was painting on 9/30), cleaning up tomorrow, back window was broken putting in a panel. Still have to put in the window. I'll call you when it's done." 10/10 I returned my rental because I wasn't told the car would be ready and I had to do it when I had a ride. After I returned the rental I received a text saying the window would be in late that afternoon and would be put in first thing 10/12. He offered one of his rentals that I declined because I didn't need one that weekend. 10/13 His secretary called me and told me the car wouldn't be ready until 10/14 because he had received the wrong bumper 3 times (the first time I heard anything about a bumper in all the times I had asked for an update). 10/14 I asked if the car was ready and was told it was still in the window shop (previously told the window would be put in on 10/12). 10/15 I told him I was going to need a rental. When I went to pick up the rental the secretary told me she had just started working there and didn't know anything other than the truck he told her to give me. The truck was wrapped in advertisements for his company. I declined to take the vehicle as I didn't feel comfortable with it. 10/17 I asked for an update and was told the car was still at the window shop. I asked if he could call them or let me know where it was and I would call (the glass was supposed to be in 5 days prior). He responded "I've called. They had to get a new glass. I can handle my business. Thanks though. This is 400 out of my pocket. I didn't ask you to pay (he is the one who broke the glass). The insurance company was going to total your car (insurance company told me this happened because his company sent the wrong estimate). I took a lot less to fix it for you. Again, appreciate your patience. I will give an update when I get one." I explained that I was simply trying to get an update. He did reach out and have the glass shop call me after these texts. 10/22 I called the glass shop and they told me he had picked up the car on 10/21. I asked him for an update on what was going on and when the car would be done. I got no update, but was told the car would be ready 10/24 at 3 PM. 10/24 I reached out to double check that the car would be ready. I was told it would be ready at 4PM. When I got there to pick up the car, it was ready and running. When I got in the vehicle the time was wrong, the tire pressure light was on, and the maintenance due light was on. I thought it was strange, but took the car. I was planning to check it more after I left his place. I got to my destination and shut the car off. I checked the tires, they were supposed to have 32 PSI. 2 of the tires were at 14 and one was at 48. The tires were fine when we dropped it off. I tried to start the car and it was dead. I called my son to jump the car and took it to Advanced. I asked them to check the battery. He asked me to shut off the car and turn it back on. The car would not start. It needed a new battery. I know batteries go bad. However, since the time was wrong and the vehicle was running when I picked it up, I think he probably knew something was wrong with the battery. I wish he would have said something. After more than 2 months I have my car back. It is good, for now. I am not a professional, but I believe things could have run more smoothly than they did.

Nickey and team have done two paint jobs on two different cars for me and have taken out dents on…read moreone car for me. They did a great job on both and I highly recommend them. They were prompt and delivered my car back when promised. They also recommended a great mechanical shop down the road and helped me get it back and forth.

Fast curious friendly service. Very Professional & friendly. Made sure he got my vehicle home…read moresafe. Very helpful .

Jeremy came out to flatbed my car tonight was at the location within 30 min was able to figure out…read morehow to get my car out from the middle of the road when all wheels were locked and car would not start Very knowledgeable, friendly, polite, would recommend his towing service he was the only service that would come out after hours, others wanted to wait till morning knowing my car was in the middle of the road blocking traffic in both directions 10 out of 10 for Jonesy's Towing out of McKenzie,TN

Kanyon hatcher scammed people out of money and also his co-workers arent to good themselves,…read moreespecially jimmy but, they scammed many people out of money. Also, there are always kids there and I personally will never go back there but the services are reasonable price so that didn't bother me too much. But they give family free service. This is totally unfair and I would love for David to be the owner again. I do think that my service was excellent it two days for them to get my flywheel done anywho I think that all wait a minute. The price was only 150$ without any kind of discount so that was helpful to I'm thinking about taking my car back for the brakes and routers and they said that the service would be 70 dollars! which isn't too bad so yes I would definitely go back sometime Kanyon I won't go to because I personally think jimmy is better outta the two!

This company was extremely helpful. I locked my keys in my trunk and it took about 2 hours to…read morefigure out how to get them out and even go as far as taking apart my entire backseat. The owners son was the one who helped me and he took the time out of his day to go above and beyond. He was very kind and did everything he could to make sure we got them out! 10/10 recommend calling them over the locksmith.

I needed my truck towed to the dealership,so I called Alpha.They…read more were quick to respond,professional,and reasonably priced. I would use their services again.

Brian repaired/replaced a bent trailer axle and wore out suspension on my 18ft car hauler. He found…read morethe best deal on an axle and parts as well as kept me in the loop the entire time! I definitely recommend him for any type of trailer repairs super good dude with high quality work!

I am a 79 year old female. They were very accommodating , helped me and my dog in and out of his…read moretruck, transported my car, my dog and me, to the repair shop. He went in, consulted with shop staff regarding the issue concerning the car. And asked if he could assist me further. He could not have been more kind or helpful. If you haven't figured it out yet, this is a regimentation.

We had SO MANY trips to International in Murray, thousands of dollars. Brought it to Scott's and it…read moreis FINALLY FIXED!!! They stayed in constant contact with us about the issues they were finding and updates on when it would be ready. We understand (being in the service industry ourselves) that good work takes time and is worth paying for. We HIGHLY RECOMMEND!

Keith, at D&D, towed a friend's vehicle. He arrived faster than we did when we went to pick her…read moreup. Really nice guy. Very thoughtful and professional and clean. You could tell he is respected by the local police while they worked together quickly and efficiently to get my friend's car out of the way and drop it at a repair shop. On the way to drop her off at her house, my friend mentioned she was not charged as much as she thought it would cost so she was thankful for that. While needing a tow isn't a pleasant situation, it seems D&D made it as smooth, safe, and as low anxiety and low cost as possible. I will definitely call them if I breakdown in the McKenzie, Huntingdon, or Paris areas.