I was quite astonished when I discovered this newly opened travel agents, in the heart of London -…read morea stone's throw from Oxford Street. It's a glamorous outlet - deceptively spacious - unlike any travel agents that I've ever come across previously. Even more extraordinary, given the current economic climate. On entering, you'll see a huge world map, on one side of the wall, stickered with comments from happy travellers. To the other side, there's a comfy and inviting sofa with a plasma screen behind it. Take a seat and you'll be offered a drink, as you contemplate and ponder your next trip. There are only around six staff - with booking screens - in spite of the impressive size of the premises. It's set-up to enthuse and inspire the traveller, with space to dream and inform yourself. On my recent visit I had a lengthy chat and explored some ideas, confirming that one of my dream destinations will realise itself on my agendaone day. I wasn't made to feel pressurised, or ill-at-ease, although I didn't make a booking there and then. Instead, I was encouraged to return and experience one of their special evening events (I haven't had the chance to yet). During 'normal' office hours, it's a 'pure' travel agents (albeit luxurious and super client-friendly) but venture here in the evening and you might find it transformed into an exotic destination, featuring themed dancing and festivities. It quite turns the trend for isolated exploration, from the 'comfort' of your lonely keyboard, on its head and re-inspires enthusiasm for the expertise and input of a real travel specialist. I'll definitely consider returning when I'm ready to book, or if I'm close to the area and fancy a quick 'escape', or some enticing inspiration.

From the owner: peoplestravel offers amazing holiday deals and cheap flights to destinations like the Far East,…read moreDubai, Australia, China, Europe and more. Part of the Emerald Global Group, we have more than 35 years experience in the travel industry. We also offer travel extras such as travel insurance, car parking and car hire

I have used IKB for several years. I have always had great service- especially from Abdullah. I had…read morea problem with my visa and he called to check I was okay. Thank you!

Shocking and horrible experience with this Travel agency known as IKB, Purchased a return ticket…read more for my mother, needed to change date therefore paid them £50 transfer fees + £25 for Administration fees , then needed to change the ticket again, however they told me it is gonna cost £145 which agreed then someone called me about two hours later saying they made mistake and the charge should be £195 which after being very disappointed by the way they are dealing with this I agreed to pay extra £50. next day I had phone call again saying they can't change the ticket as they have made mistake again and I need to pay £285 in total just to change the ticket date! Frustrated with whole customer care and they way they handled the issue, I will NEVER use this company and I will NOT recommend them to anyone. BEWARE if things go wrong! you will not be provided with any decent CUSTOMER CARE! They are extremely incompetent.

I booked a cruise on a freighter for May, 2020. The cruise was cancelled because of COVID. I was…read morepromised a refund. No refund has been received. After multiple phone calls with the owner, Kevin Griffin, which always ended with "your check will go out today (this week, etc.)", I am resorting to legal action. Do not do business with them. See other reviews on Google Reviews --all bad.

DO NOT book with these people. I think they are a fraud. They cancelled my voyage and issued me a…read morerefund invoice, but they won't give me the refund. It has been 3+ months and almost 20 emails. They promise, but never send the refund. Other companies allow payment by cc - these guys only take by wire. I have no recourse financially to get my funds back. AllI can do is warn others here not to do what I did .....

Absolutely hilarious. Those with ability to delegate are considered territorial beer lovers from…read moreabove and below. On both sides of the equator, it is not what you do but how you do it normally completely clouded over - new plans afoot, still forging connections and making things happen even from a hospital bed. I raise a toast to those who venture into self-insinuating history or the genuine local style of some really creative and amazing fish. How about another text message from our local superhero!

Like everyone else on this forum, I had a trip cancelled by Fleetway due to Covid-19 and have been…read moretold there will be no refunds. But wait - the carrier for my trip (Iceland Air) has announced free re-booking for all trips affected by the crisis. My bet would be that most reputable hotels are also offering the same. However, I have been told that I cannot change my plans with the airline or hotel without the information in my final documents. At this point only Fleetway can make the adjustments. That means that Fleetway actually holds the value of ALL of our trips in hand - and they intend to re-book others on the flights and hotels we have already paid for. In essence this is the direct theft of our money - and a scam on the travel insurance companies, since our reservations are still available to be used. Reputable companies like Gate1 are giving vouchers equaling the full price of the trip, to be redeemed in the future. That would be fine, if Fleetway offered it, but they are cheating everyone involved. Hopefully, the insurance companies will get together and sue Fleetway. In the meantime, I recommend that all Fleetway customers call their credit card companies and request a reversal of fees. It seems to be the only way to hold them to account, and to get what we have paid for. Review Fleetway Travel now Review Fleetway Travel now Help your fellow shoppers by sharing your honest opinion on Trustpilot.

This is not a hotel review but a review on Fleetway Travels unbelievably poor customer service. We…read moredid not end up taking our vacation as were were told via email that our hotel and flight dates could be shifted. THE day we were supposed to leave from SFO we got an email from fleetway says oops sorry we cannot change your dates and you will lose your entire vacation package. How does this happen when I have a written communication saying quite the contrary? When I sent the email chain to ask that the credit confirmation be honored the correspondence from London ceased as if I'd just been a victim of an internet scam. My husband and I have traveled extensively and never had a travel agent experience like this.

I booked a Round The World air ticket here last year as STA travel couldn't offer me what i wanted…read more It was really hassle free - i just emailed them with where i wanted to go and when, and they found the best deal and booked the flights for me. They then sent a really easy to understand itinerary and all i had to do was go and enjoy myself. The problems come if you want to change anything on the ticket later as you have to contact the airline yourself directly rather than have Global Village sort it for you. This wasn't always easy as i was in SE Asia and contacting airlines was inconvenient and expensive. Trying to reroute the ticket was even harder! I unexpectedly had to come back to the UK and didn't complete the RTW route. I contacted Global Village for assistance but they were unable and seemingly unwilling to help. It seemed to me that once the ticket is sold there is no after-sales care or service.

This past summer it was the first time my husband and daughter visited El Salvador. We spend…read moremonths planning our trip and very excited about it. Fortunately, we had an excellent travel agency who really took extra care in fulfilling all our needs, specially traveling with a baby. They gave several traveling options, with different airlines, different prices and different places to stop-over. We wanted to stay in Mexico for a couple of days, they took care of that and gave us loads of information on where to best spend our time with the few days we had. You can really tell they specialize in multi-stop and discount worldwide flights for a reason, because they are good at it. They also arrange hotels and insurance giving you what best suits your needs and budget.