DO NOT GO HERE... First off their doctors might be some of the best (who knows). Only went once and experienced probably some unethical billing practices. Their billing department is where all fails. We have dealt with numerous billing issues from the same visit and two years later we've received another bill from this place. We haven't visited this clinic since the first and last visit. For a new patient innetwork visit they will bill your insurance the MAXIMUM amount by coding it something bs. They tried to bill our insurance $600 for a new patient office visit. We went here for the convenience of being close and supposedly innetwork by Aetna. My retired parents even stopped going to this clinic for the SAME reasons. They would get huge bills back months/years later regarding a simple office visit. Would not recommend at all... read more

I've been going here for several years and progressively has gotten worst. If Dr Roach had his own practice, I'd happily go see him anywhere. I know this is a COVID pandemic scare time, but I needed to SEE my Dr and not on a televised screen! I'm one of the CPAP Recall people and I needed to be checked out for possible throat cancer. Because I signed on a piece of paper I had a cough and a few other seasonal allergy issues, I was not allowed to see my Dr but was going to be "televised" for a visit. I needed someone to look down my throat and swab if necessary to test for possible irregular cells. It's like no one wants to be a medical professional anymore. This fastfood style of health care that does nothing for the patient. I NEEDED TO SEE A DR!!! Huge fail...won't be going back...couldn't get help when I needed it the most. read more

Horrible service from the staff. My wife had to wait months for a referral only to have excuses made by the person that was supposed to get her the referral. Finally they tell her their "mass referral fax machine" was broken and she would have to call and make the appointment herself. The day before the scheduled appointment, the place she has the appointment with calls and says they still have not received any paperwork from her doctor. There is no reason the paperwork or files could not have been mailed within the 3 weeks. I don't care how good Dr. Keller is, I would not recommend his office. My wife is now looking for a new doctor. read more

I've been a patient here for over a year. I get referred to a specialist and it takes forever to get an appt. I finally get an appt 4 months later and no referral is in the system. Come to find out my dr has to change his TIN because of being bought out by different company. I don't understand the logic of not letting your patients know of such a important change. I could care less about the changes but its not cool to take time off work to go to an appt and cant be seen due to lack of communication. I understand you cant prevent everything, its unacceptable when theres poor communication. I wanted to write this review the same day but I needed a couple of days to calm down. Dr. Roach is a good doctor but unfortunately I'm looking for another doctor. I'll be dead somewhere and they'll still be waiting for a contract to renew. Very disappointed!!! read more

I agree that Dr Roach is a fine doctor. It is the staff and billing department that makes this a no go for me in the future. Been trying for months to get a billing error corrected and I can't even get them to recognize that it is being reviewed. read more

I decided to give them another chance. Arrived 15 minutes prior to my 10:30 appointment. Two people who arrived after me were seen before me. At 10:50 I finally went up to the counter and asked what was going on. 5 minutes later they finally call me in for weight/vitals before putting me in a room. At 11:15 Dr. Roach comes in. 1 hour after my arrival time, 45 minutes after my appointment time. Dr. Roach is fine, no complaints with him, however I think very few doctors are worth putting up with the office staff and any doctor worth it wouldn't have that kind of staff. He sent the office manager to speak to me. What a jerk, honestly. First she tells me they have me stamped as being put in a room at 10:42. I did not enter that room until 11:00. She told me its automatically stamped. So she stood there and lied to me or else the front desk staff falsified the time. She did not care, she was not sorry, only came back out of duty. She even told me that if I did not want to wait to be seen there are other clinics I can try! Who says that to a patient?!? The one star is for the office manager alone and her not so fabulous bed side manner. At least pretend to care! If not for the patients you wouldn't have a job. read more

Five stars means perfect and these passion drive folks have some basic operational improvements underway that will vault them far above the competition and they will be five stars improving things like patient satisfaction & consistent processes & procedures. They are working hard to engage with their patients! And they do it in a kind and compassionate manner. read more

I'm sick. Need to see a Dr. Told me that as a new patient it would be 10 days before they could get me in!!! Get real. The woman who I talked to was worthless and seemed to have an I-don't-care attitude. read more