RIPOFF ALERT: This company is looking to take advantage of their craft. Ciro, their "lead technician" came out to my family's home to assess our A/C system and provide an estimate. After waiting a day from their initial assessment to "review cost of parts", they returned to our residence and quoted us a whopping $3,273.00 for the work. When I asked questions such as which parts needed to be repaired or what was the cost breakdown of parts/labor, Ciro could not provide an adequate response, became offended and told me I "crossed the line". Wow, really? The number $3,273 seems really precise but he could not tell me how he reached it. Bottom line is they saw my family in a dire situation but assumed we were not intelligent enough to ask the proper questions to understand the repair. But there is good news. We had a second company come out: Premiere Air Conditioning & Heating. They assessed the situation and even shared the part number that needed to be replaced. I tried to find the part at a better price and could not (because they have good suppliers and were not trying to up charge for the part). They were able to provide a cost breakdown between parts and labor for the job. We paid less than 1/3 (~$1000) for the job instead of $3,273. A majority of that cost was the parts. Believe me when I say, stay away from Trinity Home Services. They are looking to take advantage of you. You can read more about the great experience I had with Premiere Air Conditioning & Heating in my review there. UPDATED (8/22/19): Response to your comment on 8/19 below Ciro P. If you honestly feel that you are not trying to take advantage of clients than you should increase transparency. You should be able to provide a very basic breakdown of the "long term" work you are performing on behalf of your customer. You state you choose not to perform band-aid fixes but STILL have not sent me a summary of the issues you discovered that led you to your estimate. I did pay the inspection fee, at least I deserve that? The best answer I received from our discussion on the work you were performing was "we are taking this journey together". This leaves me with the impression that you are not confident in what needs to be repaired and are quoting steep to make it worth your while. Not the way to do business in my honest opinion. The conversation definitely felt one way and reminds me of other rip off conversations I have had with unscrupulous business men in the past. read more

So I initially gave them 5 stars because they "fixed" the issue after 680.00, well 2 days later same problem happens and the owner comes out and lets us know we need to replace our whole system, but he can temporarily fix it. So we had another guy come out and turns out the owner Ciro loosened a part that was making it cutoff. So to be sure Ciro left his expensive light at our home and I told him what the other guy told us and needless to say he never showed back up or picked up his light. I WOULD STAY FREE AND CLEAR OF THIS AWFUL COMPANY AND MOSTLY THE OWNER CIRO! read more

BLUF - Zero stars if I could! If you use them, prepare to be up charged and milked for your money. They are looking for suckers who will do everything they recommend for any price they quote. Despite their cheery attitude over the phone asking "how they can make me smile today," they left me feeling disgusted and disrespected. Check other reviews with similar experiences as me. Gretchen squeezed me in for an appointment same day for an estimate, which I was grateful for. She said they had experience working my partial power issues and wanted to squeeze me in because she knew it was a dangerous situation. Ciro, their estimator, was punctual in coming to give me an estimate on the repair. However, without doing any tests or touching any of my equipment outside (pulling the meter, opening my electric breaker box, or doing any voltage tests), he immediately told me that, based on his experience, he was sure the issue was that the stranded aluminum neutral wire from the pole down into my meter base, saying it was rusted/corroded inside the protective pipe. Btw - I'm attaching pictures of this wire in perfectly good condition after it was cut and replaced. He proceeded to tell me I needed to replace everything, to include the meter base and breaker box, and also put my AC on a separate circuit. I asked if they could just run a new line to solve the problem since he said the issue was with the aluminum line. He dismissed my suggestion and said that my equipment wasn't up to code and was adamant that everything needed to be replaced. I asked if they did repairs on dehumidifiers and he said yes. I asked for quotes with and without the dehumidifier and also to fix a lighting issue. He told me he would send me options via email by the end of the day. That night I called Entergy to ask if they were responsible for the aluminum wire that runs from my pole to the meter base and explained what Ciro told me about it being corroded. Entergy sent a technician to my house and the technician rolled his eyes when I told them what Ciro said, but replaced the aluminum connection on their pole anyway. The technician then did some voltage tests and determined the issue was inside my meter base. He inspected my meter base and said I needed a new one. When I told him Ciro suggested I replaced both the meter base and electric panel, the technician opened the panel and said it was old, but the wiring looked fine and didn't need to be replaced. I never received the quotes as promised by Ciro. When I spoke with Gretchen, I asked if it was possible for them to replace just the meter base and not the panel because of what Entergy told me. Her response was that their company was a "premium" company and that if I'm looking to save money, they were not the company to go with. I told her that I never got the invoices and had no idea how much this repair was supposed to be to know if I needed to go with another company. I asked if she could give me a price range for repair so I could see what I was working with. She would not tell me a range. Then I asked if she could send a quote for some options as Ciro said he would do two days ago. She responded saying that their company doesn't sound like a good fit for me. What!?! In a call where I was just expecting to be given quotes after an estimate, became one where I was basically told that their company was too "premium" for a customer like me. Anyway, I found another electrician who came out and replaced just the meter base for me a few days later. It's been a week since the repair and so far so good. read more

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Extremely fast response time and very personable people. They called be back within 15 minutes of placing the service request on Yelp and were able to be to my house within 2 hours. When they guys showed up they introduced themselves and made me feel comfortable about inviting people I didn't know into my home. They listened to the issues I was having, gave me a quick run down of the items it could be and immediately went to work. One began on the thermostat while the other went outside to look out there. Within just a few minutes they diagnosed the issue, corrected the problem, and ensured it was properly working. They offered great advice about how the entire system is looking to need replacing very soon based upon its age and condition. This was expected to hear so its not as if they are just trying to sell me on something that isn't needed. Absolutely outstanding company and people! If you don't give them a call, you'll just never be that cool... read more

Trinity is a phenomenal company who was willing to go above and beyond in a very hairy situation and with a quick turnaround. I was buying a home and the seller was being heavy handed to get us to close when she had not completed more than 6 out of 12 repairs she agreed to. The repairs were also being completed by non-licensed people which made me question many things. From my initial phone call to Gretchen describing my unique request for a electrical and HVAC inspection on work just completed, to the professional service of Ciro and his HVAC guy, to the final request to write a quote on the work needed to be done to get the house up to par, Trinity exceeded my expectations. Ciro thoroughly explained how our HVAC system was set up for a 1600 sqft home and with the additional 200sq ft master suite, they did not upgrade the AC. He told me summer will be telling as to whether the system can maintain coolness with the extra square footage. He explained about the deteriorating ductwork, which sounds like a handyman special we find a lot of around our house. HAHA!!! Ciro also stated the electrical work looks good, but the box is not the right kind for the house--more like a trailer. Unfortunate for us, but nothing we hadn't expected....seriously some of the repairs are laughable (attic stairs that open into a metal fenced in back porch). I was grateful for Ciro's candid conversation, him entertaining my 20 questions game when I am trying to understand new info & for explaining to me that with the heat leak in the HVAC system we could have ended up with carbon monoxide poisoning or DEATH! :( We hadn't even closed on the house yet.....its not time to DIE!!! It was cold for 48 hours!! The emails and texts to remind you of the appointment and timely arrival were blessings that didn't keep you guessing. I would recommend Ciro & Trinity to anyone who wants someone who will leave you feeling informed about your home and its current status. Lastly, Gretchen will follow up to make sure you are happy with your services and I promise you will be!!!! Thanks Trinity Team!!! read more

Be careful!! I was told a low price before the job, then told to wait it might be about $100 more once the job is finished. I get a final amount that was over two hundred more than I was originally quoted. Don't bother with this company!! UPDATE: The owner himself called me just a few hours after job completion. He knew I was upset and had felt cheated. He explained two things: one, that the price charged was a fair and honest price. Two, that his technician had really messed up by not thoroughly explaining the price points throughout the job. Bottom line; Cero remained true to the integrity and honor of his company and made things right. read more

My AC went out in the middle of the night. I had just had it serviced for summer, and a capacitor replaced, but the fan capacitor was not replaced (hence, the issue). Called Trinity this morning, because I found the Yelp reviews. Ciro called and was here right after lunch! 15 minutes later, I feel the cool blissful air coming out of my vents again. Thank you Ciro for your quick response, your kindness, and explaining what the fan capacitor does/is. You are now my new AC / Heating company. I have been a homeowner for 5 years, and have used many different people/companies. I feel Ciro is trustworthy, and am so thankful that I found Trinity Home Services. thank you!! read more

I'll hit on a few points, some of which have already been noted by other reviewers: My initial thoughts on Trinity were a little hit or miss. I called them because my AC was not blowing cold air. They sent a few guys out to service my system, refill the freon, etc. About two weeks later, the same thing happened again. They sent a technician out who told me that I probably had a leak somewhere. I was a little put off at first, because I felt like they should have caught that the first go round. Shortly after, my AC went out completely. Because I thought that they had missed something, I didn't call this company. I had a few other companies come out over the course of a few days, and the consensus was that I probably needed to replace the condenser and the upstairs coil. I had another company come out and do a consult with me, and I had pretty much decided to go with them. However, they were supposed to call me back that day to set up a time for the install. Long story short, after my calling them several times, I still didn't have an appointment. By this point, I was on day 3 of no AC, and my house was 91 degrees. It was at that point, I decided to try Trinity again. I spoke with Gretchen (who is great, as you all know by some of the other reviews) and sent her the proposal that the other company had sent me. Ciro, the owner, came to my house the same day, offered me a similar price, and told me he could have a crew out the following day. I woke up the next morning, and, of course, it was raining. I was pretty sure that Trinity would reschedule, but to my pleasant surprise, they were at my house at about 7:45 that morning. In the rain. The job was completed by about 5pm the same day. That night, I noticed that a light in my utility room was no longer working. I assumed that maybe something was knocked loose in the attic. I called Gretchen about it, and explained that it wasn't a huge deal since it was literally just a single light and an outlet that were no longer working, but that I would like for Trinity to send someone out in the next week or so to evaluate the problem. Instead, they sent an electrician out the same night (this was at about 8pm) to see if maybe there was a quick fix (there was not.) Ciro came by a few days later, and was still unable to pinpoint the exact problem, so he told me he would come by a few days later (today) to get a closer look. He and another electrician came by, and after about 45 minutes, determined that something in the attic had, in fact, been knocked loose. The electrician (I forgot his name, unfortunately) was able to fix the issue without any problems. To top it off, they also replaced an old light switch, and Ciro happened to have a new, simple, single bulb light fixture to replace my old one. I can't really speak too much about pricing, but Trinity seems to charge in the same ballpark as other companies. Whether these prices are high or low, I'm not sure. This was my first major home repair, so I don't have much to compare it to, but they seem fair. Where Trinity shines is customer service. As noted, Gretchen, who handles the scheduling and office stuff, is great. Not only is she pleasant to speak with on the phone, but she calls to follow up after the services have been completed. Ciro, the owner, is obviously very hands on and involved. He's direct and to the point without being rude, and seems to be honest when it comes to his evaluations and recommendations. The technicians and electricians were very also very courteous. And they were all very tolerant of my neurotic-a** dog. The fact that they were able to come and do a major repair/install on a days notice, in the rain, and complete it the same day, was beyond impressive. Once we recover a bit from the financial hit of having to replace our AC, I plan on setting up a service contract with this company. Their work is good, the prices seem fair, and the customer service is on point. Five stars, easily. read more

RUN don't walk away from this company. My situation the AC was not keeping the house as cool as I like it ie set at 70 would get up to 75. So this wasn't an emergency call and I told them that from the get go. I talked with Gretchen (wonderful person) and set up a time and a day for them to come out, $49 inspection/service call. After greeting the owner Cero and a technician at the door I showed them my out side unit and with in 30 seconds the technician seen a little leak. And it would make sense that it was a little leak because the unit was only 6 months old. So it took it that long to start giving me an issue. Cero took me in side tried selling me on pulling out my coil and cleaning it.(He never even seen my coil to say it was dirty) Told me after they were done with the leak and 3 pounds of 410-A and to put a UV dye (Yellow Jacket dye less than $20 each) in the system to check for other leaks today would be $750. I thought it was high but hey they are here and the technician already started the repairs so I thought.So I paid him. I won't even talk about the issues they had with the dye or the $100 he said he would give me back because of the issues with the dye that I ever seen. Then after they were done playing around out side and getting ready to leave he said we will fix that leak next time we come back. WAIT $750 and you didn't fit the problem. Oh i should of been more clear he said. fixing it wasn't part of today. We will have to come back another day to do that. So i have a leak you just added freon so you could charge me for more freon next time he came. I could go on more about him releasing my units freon for 11 seconds out to the open air and killing my grass where he did so. At the end of the day I called a more trustworthy company that came out the same day and FIXED the leak and added 1 pound of 410-A for $170. If you care about money or even just want your problem solved STAY away from Cero. read more

We just bought our house recently, so we haven't established our go-to service places in this area yet and didn't know who to call when the outside AC unit quit working last week. My husband did some research and called Trinity based on their online reviews. He spoke to a woman and was told a tech would call him back to schedule the appointment. Almost as soon as he hung up with her the tech was calling, and they agreed on a time for the next morning. I wasn't there during the appointment, so this is all second-hand information, but my husband was very pleased with their service. Ciro and Eddie came out and diagnosed the problem quickly and gave him a price, then he called me to discuss. We had done our own diagnostics the night before with help from google and youtube, and their assessment matched about what we thought the problem was. I'm a very budget-conscious accountant, so I had already done extensive research on the pricing for the possible repairs. In the end we determined that it seemed to be about a fair price for the work being done, so Eddie left to get the parts. They also pointed out that the unit was absolutely filthy and needed cleaning as well (not surprising, we had to do similar cleaning to the inside ducts and all right after buying our house). Because this repair was already out of our budget, we may not have done the cleaning right away except the additional charge for it was only $75, so of course we did. It was definitely well worth it. My husband said Eddie showed him pictures afterwards of how gross it was and gave him some advice for keeping it clean in the future. He said that Eddie spent a really satisfying amount of time on his work--it was not too much, but not too rushed, and he very impressed with his thoroughness, especially in the cleaning. In the end we were also really glad that they had been so fast and accommodating. Less than 24 hours after we noticed a problem it was fixed (which matters a lot in June in Louisiana). Overall we are satisfied with the work that was done and will keep them in mind for future needs, especially since they also do electrical work in addition to HVAC. This company was friendly, helpful, fast, knowledgeable, and did quality work. We're very glad we called them. read more

These guys were great. We called them in an emergency and thwy were able to get somebody out within an hour. Everything that was explained on the phone happened....they looked at the entire system...gave us options so we could make a choice...and then did the work. A few parts were not available but they came right out Monday and finished the job. Everyone was was friendly and we decided to go with their sevice agreement which is a great deal. Can't complain about a thing except that we were stuck in the heat all weekend....but that was not there fault and I am sure if we were using them to maintain our system previously we would not of gone through it to begin with. My wife and I will definately tell our friends about Trinity! read more

So I call and they say it will be roughly 50 dollars to come out and look at the unit. After five minutes the guy says I need a new blower motor and coils. Also I need the whole thing done. They give me a quote of 1850 dollars for a blower motor and clean the coils. And 9000 dollars for a BASIC a/c repair....What!!!!!....then he has the audacity bto ask 225 dollars for work already done....really...what work..you looked at it for five minutes...so i said no he leaves and does not leave an invoice or anything. So i get a second opinion..the technician not only says you only needed just a capacitor but the so called inspection of the coils the technician from Trinity supposedly did was fasle..the technician showed me he did not even attempt to open the panel to the coils because the adhesive was still intact..all in all he basically tried to con me out of a lot of money over simple capacitor that you easily could have fixed..oh by the way the blower motor that Trinity said was bad is not....thank you Calloway A/C for being honest and professional....Trinity I highly advise you to teach your technicians to be honest or send them back to a/c school...also they had the nerve to call about an invoice that i never signed or saw or agreed to afrer a seriously poor diagnosis...really!!! If you want good service go with Calloway A/C of Metairie and ask for Ryan!!!! read more

I've used Trinity for both HVAC and electrical services in the past month on my rental property and I called to have them complete HVAC work on my personal residence that was started by another Company (that was selected by my home warranty company). Gretchen is highly responsive to requests for services through Yelp - usually calling to set up a time within 10 or 15 minutes of submitting the request. They give a 1 hour arrival window, so you don't have to block off as much of your time as other companies that give a 4 or 5 hour window. You get a text message to confirm the appointment, another when the technician is en route, and another when the work is completed. Glenn and Terry are both super friendly, and worked with me to determine the best solutions to my problems. Glenn worked around my schedule for the electrical work, and when I was running late for my Friday afternoon appointment, he came the next day without the weekend charge, and came back to complete the work on Monday while I was at work. Not only are they friendly and responsive, they're good at what they do! The HVAC Company that my home warranty company sent out told me I needed a new compressor for one of my units, but Terry got it working in about 45 minutes with no fuss. I can't recommend Trinity highly enough to anyone who needs electrical or HVAC service. read more

Too expensive! I got charged $ 200 for the emergency call. That's OK i was told upfront and I accepted the charge! Than the technician found the problem.The AC capacitor needed to be replaced. Cost is $330. Do you want me to replace it? Asked the technician. This is an item that cost no more than $20. What am i supposed to do after i already spent $200 for the call? I accepted the charge but remain very dissatisfied with the service. Look for somebody that doesn't take advantage of the situation. read more

I came home from work on a Friday evening to find my AC was out. I found Trinity on Yelp and saw it was 24 hrs, so I called and they came out in about 2 hours ( they got stuck in Saints traffic)...John was knowledgeable and nice and fixed my issue quickly. I am so glad I found them because I can't sleep when it's 80 degrees in my house! I would definitely call them again. read more

Called and spoke with a technician regarding my air conditioning unit. It was blowing warm air. At the time the New Orleans area was in the wake of an internet and phone outage for Cox Customers, so finding an operating business was extremely difficult. I asked if he would be able to come by the same day, he replied yes. He obtained permission from my landlord to work on the unit and stated he was on the way to my address. Several hours passed and the technician hadn't shown. My landlord and I tried calling multiple times to get an estimated time of arrival. He wasn't answering the phone so I left a voicemail mail. An hour or so later I called from my second phone number and someone answered. What a coincidence! Sounded like the man I spoke with previously, but he insisted he was the "answering service". He asked my address and name and said a technician would call me back. I was about to leave a call back number, but he hung up before I had the chance. A complete waste of time. He could have simply refused the job if he had no intention on completing the work. Still have yet to hear back from anyone and I probably never will. Smh. read more

The morning of New Year's Day, my service panel suffered damage due to a surge. I was an unable to have any electricity come to my house for fear of it starting a fire. After calling other businesses that said they were open 24/7 for emergency service with no luck, I found Trinity online. Ciro quickly answered the phone and scheduled to have a technician come to my house within the hour. I received text message alerts so I knew exactly when the technician would arrive. Not only did the technician come to my house but the owner did as well. Together they diagnosed the problem and quickly shared the best solution to the problem. Mr. Pennino quickly got to work on fixing my panel and getting electricity up and running in my home. Even though it was a holiday and even though the weather was lousy, Mr. Pennino worked tirelessly to complete the work and complete the work well. Everything was restored that same day. It was a very friendly and painless experience for something that could have gone much worse. This is a company you can trust. read more

I contacted Ciro last week regarding my a/c unit repair. He, Eric, and Ishmal all showed up at my home at the same time. It was very easy to get an appointment. Ciro was on the phone with my warranty company while Eric and and Ishmal were removing the part that needed to be replaced. They could not have been more fast and efficient. I appreciated how well Ciro communicated via phone and text. I definitely recommend Trinity Home Services and will not hesitate to use them again in the future. read more

Highly, highly recommend! I did research. People don't read long reviews. I researched it. Most people read two paragraphs so it is recommended that when writing a review, one should give one or two catch words or phrases people can take away. Okay, here are mine: TRUSTWORTHY and PROFESSIONAL After the August 2016 flood, as many Katrina victims also know, nobody is trustworthy. Contractors are there for the money grab to victimize you even more. NOT THIS GUY! Do your whole family a big favor - Call the owner, Mr. Ciro Pennino right now. Stop looking. You have found the right business! read more

It's really good that they work 24/7 and you can use their services anytime. People who work there are experienced professionals and their provide a broad spectrum of services such as repairs and installations. read more

I have done business with Trinity & Mr. Pennino for years. They came to my business and his crew did a great job of wiring my sign and it has worked great since then. I even called them later when I had an issue with a fluorescent bulb and they came and fixed and gave me a few extra bulbs at no charge. These days, it's helpful to find an electrician service that you can trust and does what they say. I highly recommend Trinity Electric. read more

We used this company to fix our AC. I'm not sure how they have an almost 5 star rating, we must just be very unlucky? Cost $200 for them to come out after hours (which I do understand) so they could do a "full diagnostic" which was not done. Then we were told they couldn't fix it, had to come back in the morning (which I also understand). By the next afternoon, a different technician came and worked for a long time, still never did a full diagnostic, said it was fixed even though cool air was not blowing. When I asked him why, he said "it's gonna take awhile." After a few hours and still no improvement, I called back and they sent out the original technician, who still hasn't done a full diagnostic. The only reason I'm giving two stars is for how kind and helpful the receptionist is. Would ABSOLUTELY not recommend this company. Disappointing and very expensive. read more

Called Ciro on a Friday after hours when my AC went out. Technician arrived within an hour and had me up and running in no time. Ciro is easy to get a hold of and followed up with me to ensure I was satisfied. read more

The technician (possibly owner) showed up within 2 hours as promised. My credit card was charged 199.00 before his arrival. I was told when I called that would be the charge as it was considered after hours. The young lady I spoke to was very pleasant, no complaints there. Without taking out a tool, meter, or any type of equipment the tech condemned the unit within a few minutes. He told me the unit was old and the compressor was bad. When I balked at his diagnosis by sight alone I was told he was telling me like it is. I've done honest a/c refrigeration work most of my life but am disabled with arthritis and COPD. I'm a bit rusty but not an idiot. A wire adjustment on the capacitor was all it needed to be up and running later the same evening. DON'T USE THIS COMPANY. He has no interest or maybe lacks the knowledge to repair your unit. Lots more money in selling you a new one. My 199.00 was credited to my card. He was annoyed and said he didn't need money that bad. My guess is he didn't want the review. read more

HIGHLY RECOMMEND! My AC completely stopped running and after an unsuccessful attempt with another company.. I found Trinity Home Services and called them. I spoke with Gretchen, who was a complete delight to speak with and she was able to have an appointment for me first thing the next morning on a Saturday. Ciro, the owner, arrived right at 8am and thoroughly checked ALL the AC components. He had my AC up and running in less than an hour!! I've always been cautious when dealing with AC/Electrical companies, but this company ranks #1 in my book! The people are great and I couldn't be happier with the experience I had. Honest and reasonable pricing, excellent customer service and very professional! Seriously, best people and company I've encountered in this field! read more

I contacted Trinity Home Services when our AC went out and after doing everything we could think of and had the ability to do to get it up and running nothing. Trinity was very easy to reach. I was able to speak to someone right away ( I didn't have to play the waiting game of leaving a voicemail and waiting for a return call). I was told a technician would contact me and I was contacted by Ciro and he was at my home within an hour. He was very professional and started accessing my ac unit right away, he checked both the outside unit and inside unit. He took his time and was thorough with his findings. He took the time out to show the different issues that should be addressed but didn't push to make me buy those things now. He addressed the main issue and was able to get my AC up and running. He was very fair and honest. I will definitely be keeping his number in my phone for any future AC needs!!! read more

My A/C went out on a Sunday. Ciro contacted my same-day to do a phone-assessment of the problem in order to make sure he had the correct equipment the next day when he arrived. He nailed the diagnosis over the phone; he and Terry showed up the next day with the correct part and had my A/C up and running in about an hour. That was on Lundi Gras; which got us up and going just in time for Mardi Gras! Price was well worth it! read more

Received great service. Ciro has always made sure to have someone out as fast as possible. Same or next day. He worked around my schedule without complaint. His people are friendly and efficient. read more

I very suddenly had a major electrical problem at my property and had no idea who to call. Mr. Ciro of Trinity Electric was recommended to me so I called him. He came out the same day and made the entire repair in half a day. He did an excellent job and I will definitely use him and Trinity Electric for all my future electrical needs and also intend to recommend Trinity Electric to all my friends and family. read more

Ciro and his team are not only extremely responsive and professional, but also very trustworthy. They provided me with an honest assessment of my A/C situation, quoted me a fair price, and completed the work in a timely manner. Their emergency service is also A+. They are reliable and honest, and I would highly recommend them. read more

The service technicians were prompt, professional, and courteous. My unit had shut down due to a blockage and the thermostat was reading 90 degrees inside. They quickly diagnosed and unclogged the unit. We were very pleased with their service. I highly recommend Trinity. read more

Fast response. Accurately diagnosed and fixed the problem. Helped my tenant and I through filing a claim with Entergy. Wrote a detailed report of the damages. Will definitely call them again. read more