They did not keep me informed about their progress. Took forever to return my calls. After 2 weeks, still don't have the ashes or burial permit. I can't even plan the funeral yet. read more

This is the second time I have had to use the services of Trinity Funeral Home in the San Diego area. Each time I lived out of state, and they made the experience so easy. Patrick was the representative I interacted with more recently. He fully explained everything, was prompt, courteous and ALWAYS returned phone calls or texts. Patrick never made me feel that I was a bother and treated me as if my loved one was the only one they were dealing with. Sadly, during the holidays they probably had an overwhelming clientele but that didn't stop Patrick from assisting me whenever, and where ever needed. Pricing for basic cremation services was extremely reasonable. Would definitely recommend them. read more

Lovely experience for such a sad time. Got a call back from Patrick at trinity and he took full control of the situation from start to finish in a kind and diligent manner. All we had to do was the simple docusign forms and made the payment via email (loved that we didn't have to go in to the office for paperwork) and Patrick took care of the rest. Got our death certificates done and cremation done for dad pretty quickly compared to the place we used for mom. When it was ready to pick up dad Patrick greeted us at the door and was very friendly and knowledgeable. Every question we had he always had a clear answer to. And always would call or text back in a timely manner, even on weekends when his office was closed Kudos to Patrick and Trinity, hope I never have to use them again, but if I do they are the first people i will call. read more

@Steven my prior review was a little harsh so i'm going to break it down . Trinity funeral services is poorly ran by negligent staff members . These staff members - @Jenifer the twot are lacking in ethics and sympathy for the family (members) of the deceased . Whilst they have possession of the body of your family / friend.Trinity will fail to communicate with you ,not return calls ,misplace paperwork ,wont return emails for days on end like 7 to 10 days to be exact . Steven first you're a liar second the Company Is operated terribly this is why my family fired you and your incompetent employees !!!!! Having had had all legal right to my sisters body .Trinity continued failing to advise me where my sisters body was . For anyone facing a similar situation Trinity shares storage facilities w another sister company in Vista . Finally after 10 days of neglected behavior from Trinity . I fired them and had to hire another company in order to retrieve my sisters body . Yes more like bounty hunters , Filed legal paper work w trintys storage facility starting the repossession action of my sisters body . With in 24 hours of doing me and said bounty hunters went to the storage facility where they store dead bodies . The people i hired retrieved the body {my sister } wheeling her out of a warehouse . I broke down crying as the sight of her and the smell of decomposition . Quickly i went to her whilst they loaded her into the van . feeling her and crying saying sorry i love you only to notice the body bag seemed warm . Strange as I felt body should be cool if coming out of a cooler I was confused upset and felt like trinity treated me like human garbage . This has been a complete disaster hiring them I do not recommend trinity .They even exchanged information with non family members about my sister not being cremated with a friend of mine but still never called me back . HIRE!!!! another company do not work with these guys even if the price is cheap . Old saying is you get what you pay for . Trinity I'll send emails to the State of California about the unprofessionalism lack of business ethics . Beware of the Twot ( Jenifer) they have running the horror show at Trinty . Maybe some local news stations would be interested in my story . Or The Union Tribune news paper maybe possibly the Reader will be interested who knows ? One thing is for sure this company Is ran by people who don't care about you or your family . Anyone who's had issues with them Contact the State of California or Local news stations get the story out there to the public ........................... Read the reviews below its not just me!! read more

I used Trinity Cremation service in the past, and it was wonderful. So I recommended it to a friend. It has been several years since I used this service and the customer service is now non-existent. You can only reach the answering service. No one fron Trinity ever bothers to return phone calls, emails, or web inquiries. I am so afraid the body will never be picked up at this point, after submitting the paperwork and over a week of unanswered correspondence, we are using a much more responsive service. Disappointed how this once very responsive business has gone down hill. She is about to pass over and we just found another service. Shop hunting is not what you need to be doing at this time. Save yourself the time and look elsewhere! read more

I received info on line about pre-paid cremation but had questions. I called two different numbers over three times and each time got the same answer via machine: "No one is available to take your call. Thank you. Goodbye." Not only is this rude and certainly not business friendly but it also shows that they do not care enough about people to give an explanation and ask for a number so they can call you back. What if i needed the cremation immediately? While their prices may be cheap, so is their attitude and business practices. read more

Jennifer was great. I didnt have any paperwork ahead of time and my father passed away abruptly in the middle of one of my visits with him. They came promptly and took care of everything. I planned a funeral the following weekend, since I have zero experience in this matter, and they were able to finish the process in time. (For reference give yourself a few weeks, unlike myself). I would recommend this place... it is completely affordable!!!! Most places quoted me between $1500-3000!!! read more

Once they have your money,say good-bye to any other service. They don't care have no feelings. They wouldn't even help me with an obituary. I can't think and now I'm abandoned. read more

Several years ago I used Trinity for my mother's cremation. Back then, I was very satisfied, they did a good job. This month, I needed to use them again. I called, gave them information, and waited. Ten days went by, I heard nothing. I called them, left a message with their answering service (?!?!). Waited two days, nothing. Called again, was told the Director would call me back. No call, no email, nothing. Called them again, left another message. STILL NOTHING. So, yesterday I called, but this time the message that I left with their answering service was "You're Fired." I went and found another mortuary to take care of my relative, who was STILL AT THE MEDICAL EXAMINER'S. I do NOT recommend Trinity, and I will not be calling them ever again. read more

If you are reading this, you are experiencing loss and are not sure where to turn. Often, such a crucial decision needs to made in a hurry and there are many options to choose from. Which is best? Who can be trusted? How will I wade through this while grieving? It is a lot to take on. I chose Trinity and am so glad I did. Jennifer was an absolute godsend. Professional, patient, thorough and extremely kind. The pricing on the website is what you pay. No hidden charges, no gotchas. The timeline we were given was exactly what occurred. No delays. At every moment in time we knew what was happening. The urn selection is lovely, the one we chose looks less like an urn and more just like house decor-- Respectful and tasteful but also simply an attractive work of art. At the beginning, Jennifer said: "Here's what we will do and here is what will happen". And that is exactly what happened, the how and the why and the when. When I had called other crematoriums, prior to finding Trinity, their responses were always a negative: "Due to COVID....", "Because of COVID..." with the implication of delays and complications. Jennifer knows the business and gave us no such statements. She simply did everything right and in a timely, efficient, friendly manner. She very much eased our burden. read more

Affordable price and great service. Patrick in particular was very nice and communicative through every step. Whenever I texted he would reply in a timely fashion, even on the weekend in the middle of the night. Cremation was done within the timeline I was told and the urn was very pretty for the price. I really didn't expect much for the price of what I got for the cremation, but if I ever need another funeral home again I will contact trinity! read more

Jennifer was so rude to me and my family. She is the most cold and unprofessional Person I have ever met in customer service. She is Definitely in the wrong line of business. She made a very hard time even worse for us. She doesn't return phone calls and has a major attitude problem. I would definitely NOT recommend this business at all!!! read more

Jennifer was through and efficient. Her knowledge about veterans services, and shipping cremated remains across the country made dealing the lost of my father easier with everything else I had going on with is estate. I live in Florida and my father lived here in California had a week to plan and have his memorial service the week of thanksgiving. She was able to get me a death certificate in less than 12 hours. I hope to never need her services again. If had to she and trinity funeral would be my go to Thanks Jennifer read more

I will start off by saying the reason I'm giving this review a 3 is because of lack of compassion and sympathy for my situation. I am not trying to discourage anyone from using the services at Trinity, but I would just like to share my experience and my Concerns. They do offer low cost cremation a d don't try to upswell you. You basically get what you pay for here. After receiving devastating news that my mother was suddenly killed in a car accident I was now the sole person left responsible for my Mothers body, I have no siblings, no grandparents and have never had to cremate or bury a body, let alone a parent. So with a 30 day strict time frame from the medical examiners office I begin to call around asking about pricing and basic knowledge of cremations. I do some online research and stumble upon Trinity, they state on their website that they have low prices and seem pretty straightforward. So I call and speak to Jennifer, I ask a few questions and tell her we'll be in touch once I call a few more funeral homes. So now I've decided to go with Trinity, I call Jennifer back, it's a Friday morning and I explain to her that I would like to set the cremation up. She tells me she's right in the of something, asks for all the information regarding my Mothers whereabouts and my information and says she'll call me back. So now its coming up on 5 hours since we last spoke and still no call back. I call Jennifer back and she sounds confused, like she doesn't remember speaking to me this morning and wants all the information she just asked me for this morning AGAIN! You can tell she was busy by the way she's rudely explaining to me all the papers I needed were on the website And the medical examiner should have explained the process to me about releasing my mothers body to the funeral home. Funny cuz the medical Examiner said "pick a funeral home and they will help you with the process." After literally balling my eyes to this lady on the phone she changes her tone and says " Let me call my driver and see if he can turn around, so we can get your mom out of there." She continues to tell me she will email the forms and I can send them back. So I fill all the forms out to the best of my knowledge and she calls Me telling me I've left most of the form blank. Yup, I did because I already explained to you that I was basically estranged from my mother and my grandmother was no longer alive to help. She continued to read me all the questions that we're blank, like I would suddenly have an answer. She says ok well the death certificate is gonna be incomplete. So I tell her 'Oh well, that's what I have to work with. " The lack of compassion someone can have when working in this Industry, I guess I shouldn't be shocked. I understand that dealing with deaths all day every day as a 9-5 job, you become a little desensitized, but when your client just lost her mother and has no knowledge of the cremation or burial process you could be a little more compassionate and helpful without sounding like I'm burdening you. Now I got my ashes back in December and wanted some of cremains put into my personal urn and I was told NO, I need to do it myself. She gave me Directions on how to open the box and explained the dog tag, but ultimately sent me away saying the funeral home could not be held responsible for my urn. Before leaving the office Jennifer and I spoke about obtaining death certificates, due to COVID obtaining a death certificate through the county requires a notary to be involved. So Jennifer mentions that obtaining a death certificate through Trinity is a service they provide with a small service fee. Perfect!! I told Jennifer I would call her back in a few months to get that. Here we are in March and I reach out to Jennifer via email and ask her if the death certificate is still something she could help me with? Her response, "We can order certs for an additional $25 service fee. Or, call the county to get faster and cheaper." To me, that response sounds like she doesn't want to help and wants to redirect me elsewhere. I tell her I don't care about the service fee I would just like to get it. I've yet to get a reply back, that was March 5th. Maybe this review will get her attention and I will get my mothers death certificate. read more

I am sitting here in the office exhausted and hot. My wife and I had an appointment to just make a payment for cremation services. We were 9 mins late to our appointment so the lady on the office decided to skip us and help the next appointment. I understand if you are late you miss out but my wife told the lady on the phone that she just had foot surgery and it is VERY hard for her to get around. It was only 9 mins and she could have waited for a simple payment. Now we are waiting 30 mins for her to finish up a whole rearrangement. This is horrible customer service and very unprofessional. Just sitting here we have noticed in the waiting room that this place is a mess. It is very dusty and the seating is really uncomfortable. Dont waste your time. GO SOMEWHERE ELSE. read more

Terrible experience with Jennifer at Trinity Funeral Services. We recently (Feb 2018) had the unpleasant experience of picking up our loved one's ashes at Trinity Funeral Services on Murphy Canyon Rd in San Diego and weren't happy with the experience. My sister & I talked with Jennifer at Trinity Funeral Services. She was very business-like and very cold. We got the feeling it was only a business for her and she wasn't remembering these are loved ones she was talking about ... not some product. My brother-in-law's actual cremation took place in Vista, CA. We would have appreciated knowing if we could have picked up his ashes in Vista, rather than San Diego since we had driven from Oceanside, CA. We later drove by the Vista location and it did have a 'customer' parking area. It is one thing to act professionally, but we got the feeling she really didn't care about people. She never even said "I'm sorry for your loss." read more

The negative reviews here could not possibly have been dealing with the same Jennifer I was. At every step of the way she was kind, compassionate, and knowledgeable. She helped me navigate my mother's death in the most helpful way possible. She helped me complete forms, and she never once tried to get me to buy anything I wasn't comfortable with. For the price, you just can't get better service. Heck, for ANY price, you can't get better service. I recommend Trinity Funeral Services to anyone in the San Diego area. I hope I don't need their services again for a long time.... but when I do, I'll be back. read more

Scripps recommended Trinity, among other cremation services, and after looking at the Yelp! reviews and noticing they were half a star less than the competition, and desirous to support more of an underdog because I hate Yelp!, and very reasonably priced, I decided to call. A cremation is a cremation is a cremation. You might as well go for the cheapest one, but Trinity, and Jennifer, surprised me in more ways than one. First off, she advised me on the phone not to see my mother's body one last time. Although Trinity allows a free 15 minute visit with your loved one at their cremation site, Jennifer was plain fact about what to expect. I declined to do it. At the office with my father, she was more than cordial and efficient. Expect to come in knowing the first, middle and last names of your parent's parents, and their place of birth. It's for genealogy reasons. Recognizing my father is a disabled Army veteran, she also made sure to provide me with a certificate to permit free burial at Miramar National Cemetery so my parents could be interred together upon my father's passing. She also relayed to my father he was allowed a widower's benefit sum of $264 and to contact the Veterans Administration. She could have provided the death certificate, but informed us I could just as easily pick one up over on Rosecrans for half the price. When I received the news my mother's ashes were ready for pick-up, I just immediately drove over there, forgetting the instructions I was to call first for a short appointment. That was definitely my bad, and she was a little taken aback, but she gave me the ashes with no problem, and even filled me in on some details of the cremation process. Given my family wasn't born with a gram of sentimentality, Jennifer's no-nonsense approach was refreshing. Remember, you're there to get rid of a body. read more

Hard to imagine a "Woohoo" when it comes to a funeral service, but they definitely earned the five stars. Jennifer was all the things one could hope for under the circumstances: sympathetic, friendly, efficient, diligent. This is a time and a service where emotions naturally run pretty high, so it's understandable that some folks along the way got their panties in a wad. No dis on them; we all roll out "perfect" scenarios in our minds, and it's especially hard to have our (often unspoken) needs and desires go unfulfilled. But this is a funeral services business, not a mindreading services business. It was my experience that they performed their task in a highly competent and compassionate manner, and I recommend them without hesitation. Jennifer in particular was a consummate professional. Of course, I hope never to have to use them again; that almost goes without saying. But should the need arise, I would absolutely do so. read more

Fast and affordable services. My head was spinning calling around to local funeral homes with their prices all being above 1800 bucks. I called trinity and was quoted less than half of what the other places were charging. I thought there might be a catch. When I connected with Patrick, he laid out exactly everything that was covered and what everything entailed. I was suprised they offered the same exact services as the other places, for a lot less so decided to go with them. Patrick made it super easy with all the documents sent to my email, and a link to pay online as well. I really liked doing the documents at my pace in the comfort of my own home. All the other places wanted me to come to their establishment for a basic cremation, probably to sell me more things that I didn't need in my time of grief! I appreciated Patrick's no nonsense approach and how whenever I texted him he replied quickly and kept me updated. If you are looking for a basic cremation without all the bells and whistles I would definitely recommend them. read more

Jennifer did a really great job of taking care of us. My mother died suddenly and unexpectedly here in San Diego while visiting us from Arizona. Jennifer was very comforting and professional. She gave us all the detailed information while being compassionate at the same time. I am very grateful to Jennifer. Thanks. read more

If anyone is looking for funeral assistance, this is the place to go. Jennifer is such a great asset to this company. She is very compassionate, knowledgeable, on top of every detail. This is my 2nd time to use her and I wouldn't go anywhere else. Wonderful experience through our loss of a loved one. They are also very reasonably priced. Try them, you won't be sorry. read more

This company is extremely careless when handling sensitive, permanent documents. When asked to list information of my deceased feather, I had clearly written the occupation and industry he had spent his lifetime working in. Although I had made sure to clearly spell his occupation and industry correctly, both fields were inputted with spelling errors on his permanent death certificate. The excuse that was given was "oh they usually do the spell check on their side, so I don't usually worry about it." Not only did she not input the fields as I had written out, but she didn't even bother to check the spelling of her own interpretation of the words. The document is permanent and can never be properly amended, but it was "fixed" with a second page "amendment". Each time I send the death certificate out, I'm reminded of my father's lifetime dedicated to work as a "contruction supervisor" in the "lanscaping" industry. This company is extremely careless and insensitive about permanent documentation and I would not trust doing business with them. read more

I recently had to deal with an unexpected death in the family. Not knowing exactly what to do, I reached out to Trinity Funeral Services while still at the Medical Examiners office. From the very start, Jennifer made the process simple, factual, and easy to get through. Having to deal with the shock of death is hard, but having someone like Jennifer made the process so much easier. She answered all our questions and their prices are very reasonable. She was able to walk us through everything, explaining each step as we went, and told us what to expect next. She has been there to answer any questions I've had, and I truly appreciate the knowledge, caring, and ease she has brought to this process. read more

I was hoping I would never have to write a review on a business like this, but here I am. Trinity has been so kind from the initial phone call. We worked with Patrick and he was compassionate, thorough and efficient. I didn't expect much since it was a "cheaper" cremation establishment, but he treated me and my father so well I would have thought I spent thousands. (Like the other places I called) Even the gentlemen who came to pick up mother were sweet and kind. Thank you Patrick and thank you trinity! read more

I recently used Trinity Funeral Services to handle the cremation of my husband. The process was interrupted and slightly prolonged due to an unanticipated change in staffing, however, Steven reached out to me personally when he realized my frustration in the delay and rectified the situation immediately. This is a very emotional process and once I was able to finalize, they made sure to invoke the trust and care necessary to assist families during their grieving process. Thank you Steven, you went above and beyond and I am very appreciative! read more

Trinity funeral services - The website is extremely informative and takes you through step by step. Very easy to follow! Then Jennifer backs it up! She is also extremely knowledgable, efficient, and through! The flow of the business is amazing. Everything ran smooth, Thank you, for one less thing to worry about rose read more

Trinity Funeral will take your money and not care about you as a person or the loss you have experienced. From the horse's mouth, this is a family owned business - funeral home and crematorium - and their employees are overworked and do not take responsibility for their wrongdoings. Costs are not as advertised. Customer service is a joke (Jennifer is hands down the rudest person and does not belong in this industry). Their accuracy and care of documents is nonexistent (spelling names of the deceased incorrectly and writing information incorrectly, in the wrong spot on forms resulting in irreparable damage). And the icing on the cake - they will cremate things they are not supposed to - like your mother's wedding rings and other jewelry - despite MULTIPLE REQUESTS to ensure this does not occur!! Then, blame everyone and everything else for their mistakes. Absolutely no accountability! This company does not care for their clients as they should during this difficult time. If you end up choosing Trinity Funeral, I promise you will only end up frustrated and even more heartbroken than you were before. Steer clear! read more

I contacted Trinity after the tragic news of my younger brothers passing on Christmas Eve. After leaving a message, I received a call from Jennifer. You could tell she was busy by her very short answers and unwillingness to help. She sternly told me all the papers I need were on the website. After reviewing the papers, I had a few questions so I called back and left a message for her to call me. She called me and the first thing out of her mouth was "I am calling you AGAIN???" in a snarky tone. I ask her why she had to be so rude and she proceeded to tell me she was really busy and the only one in the office. Not my problem! I told her maybe she should ask her boss for help and she responded "maybe I should find another company!" CLICK! She hung up on me. Really? So unprofessional. My advise to everyone is, if you want a low cost cremation service call any other company. Oh and Jennifer, find another job! read more

I'm leaving this review as this is the location where I picked up my loved ones remains. I did leave a review for their Chula Vista location as that is where we initially paid for and set up the cremation.that first review is a reflection of my experience in Chula Vista this review is a reflection of my experience at the Murphy canyon Branch when picking up my loved one. Again we dealt with Jennifer to pick up his remains.it would have been nice to have a little bit more kindness and compassion upon this visit when we picked him up. She did explain how to open the box if we wanted to put anything in with his ashes. I did provide us with a new receipt showing that we had already paid upon our request. She did not have it waiting for us when we arrived and again there was some inappropriate moments. As I had stated and the other review from the first visit I do not discourage anyone from using Trinity funeral services I simply want them to understand what they're getting. If customer service is important to you then maybe you should look around however if price is the most important factor their prices are the cheapest and they will not attempt to upsell you. Having said this please feel free to read both the Chula Vista location review as well as the Murphy canyon. Overall 3 stars because the lack of quality carrying customer service it's not there and they are very hard to get ahold of when issues arise. But if price is important to you they do have the cheapest rates. read more

Jennifer, was a pleasure speaking with. It's not easy handling a loss of a loved one but would recommend others to them.

Terrible experience. I called after the passing of a relative. The answering service transferred me to man who said they would take care of all the arrangements the following morning. The next day a woman called and had no clue about the conversation the night before. I repeated everything. She was not very pleasant to work with. I emailed all the forms to her .. I have the email receipt. THREE days later the lady calls because she said she hadn't received anything. Again, not very helpful or friendly. This has now been FIVE days. I'm going to call another funeral service provider. I probably would have resent the information had the woman been more understanding and helpful. read more

We had a totally positive experience at Trinity and highly recommend them. Jennifer recently went above and beyond to help us at a potentially difficult time in our lives. She quickly provided options and needed information to us in a very caring way. We came away thinking Jennifer was the perfect person for that job. We are grateful to her and Trinity. read more

What could have been a very stressful time with my mother's recent passing, was comforting and easy thanks to Trinity Funeral Services. With efficiency and compassion, this company facilitated the process and made arrangements for the internment at Ft. Rosecrans. It could not have been handled any better. My family highly recommends this company! read more

Jennifer was so very helpful traversing my way through the cremation process of our loved one. Thank you for your professionalism and your caring. The process was easy and quick and I appreciate all of your personal assistance. Thank you!!! read more

My family and i just recently lost our aunt and our experience with jennifer was amazing she was so positive and answered all of our concerns and she was so genially concerned about my family read more

In a time of need, Trinity was very professional, caring, and efficient. And just as important, they did not try to take advantage of our grief and talk/guilt us into anything unnecessary. Their cost was exactly as advertised, very economical compared to others. read more

My experience with Trinity from start to finish was exceptional. Jennifer was fantastic; they provide a great service at a very reasonable price and I highly recommend them when your time of need arises. read more

I found Jennifer and Trinity Funeral Services in my efforts to make pre arrangements for my cremation upon my passing. While they offer a full range of cremation and funeral services I was looking for just a bare bones cremation. I had made appointments with a couple of other companies that offered cremation services and they all had up sell on their minds. If they could respect my wishes and answer my direct questions with direct answers when I am alive how can I trust them with my remains when I am dead. I found Jennifer to be very personable, customer service oriented and professional. I also appreciate that Trinity Funeral Services has their own cremation facility and is locally owned. If you are looking at pre planning or making arrangements for a loved one who has just passed, I cannot recommend Jennifer and Trinity Funeral Services highly enough. read more

Reasonably priced. Clear easy to follow instructions of what you need to do, what papers you need etc. GREAT service.