My boyfriend and I had an awesome experience at this dealership. We were helped by Baja (Cristian)…read moreand Jaryd, both of whom handled our purchase, questions, and concerns with the utmost kindness and professionalism. This place was a breath of fresh air compared to other dealerships we visited previously, it was low pressure, and we left happy (and with a new car)! We can't thank them enough, and we are extremely appreciative to Maus for hiring the right people for the job.

It looks like dealership's reviews need some major updating. STAY AWAY FROM THIS DEALERSHIP! (Both…read more sales AND service). While my wife and I were considering purchasing a Nissan, (and we were not in the market right at that moment), one salesman quickly became two, and the two then became THREE, all ganging up on me, all acting like they were my new best friends, saying "We really would like to see you in a new car.," flattering me and trying to charm me into giving them a yes, all while they were trying to pit me against my wife. A TOTAL TURNOFF. I don't need three people trying to convince me to make a purchase, especially threeA desperate sales people. (I say this from he point of view of having been in sales myself, so I knew their game.) But the service department was even worse. On two separate occasions, they attempted to bully her into getting additional, very expensive service that her car did not need. She was very suspicious because they were very pushy about it, so she took her care for a second opinion at Complete Automotive, a company that has a superior rating with Yelp and will not offer a service that a car does not need. They agreed that Maus was playing games with her. On another occasion, my wife wanted one thing done for service that only an authorized dealership would be able to do. I don't know exactly what was involved in it, but while doing their work, they came up with a list of numerous additional items that they said needed to be serviced, totalling around $6000. When she refused, the woman working with her became snide and pushy, and gave he an entire list of all that needed to be done, then insisted that my wife sign each item stating that she was refusing the service, WORSE, the woman told her that they would not return my wife's keys until she signed the papers. YOU CAN'T MAKE THIS STUFF UP! The commercials make the owner of this dealership look like the nice guy next door, but it all starts at the top. We noticed this type of behavior at BOTH of their stores, one in Brooksville the other in Pasco County. If he has true integrity (which I doubt), he would fire EVERYONE at his stores, from sales managers, to sales, to service managers and service workers and start from scratch. It would be great business decision and good for PR, but when has this dealership ever had integrity? STAY AWAY FROM MAUS!

Almost an hour and a half for a tire rotation. No reason it should take this long. Very…read moredisappointed with Maus Care services the one time I decide to use it. Everyone was kind and courteous but I don't see any excuse for having to wait this long for a simple tire rotation. You are forewarned, and I definitely won't be getting my car serviced again here. I'll go elsewhere, and just pay the price and not have to wait an absurd amount of time. Not to mention finger smears along door and fender wells, and just low quality of work in general. Edit: I now drive further than necessary to get service at Maus Acura in Tampa. We'll worth it.

If I could put no stars I would. I took our 2017 murano there after I noticed water coming from the…read moreroof. We have a sunroof and took it to maus 4 years ago to fix a leak. $1300 later they said it was fixed. Now it's happening again and they said someone had messed with it and broke the track. They gave me an estimate of $3800 to fix this problem. The only person that had touched that part of the vehicle was there service person 4 years ago. I was looking around for another vehicle on there lot before they gave me the estimate however, now not only will I not buy from them, I will also let my family and friends to not buy from them.

Who, in good conscience, would sell a vehicle unfit for safe operation? Imperial Motor Company…read morewould. This establishment operates as little more than a transient dealership. They acquire used vehicles, perform cosmetic detailing, and place them on the lot for sale without undertaking substantive maintenance or mechanical inspection. I conducted business with Brian, the General Manager. He was accommodating and cordial throughout our interactions. My formal recommendation to any prospective buyer considering Imperial Motor Company is this: perform exhaustive due diligence and define precisely the specifications you require. Should any aspect of the transaction appear irregular, do not expect scrutiny to alter the outcome. Mr. Brian will invariably provide a prompt and superficially logical explanation designed to dismiss concern. I advise you to pause, reflect, and ask whether the condition presented is one you are prepared to accept long-term. By way of example, I purchased a Jeep Wrangler that lacked a spare tire and displayed active warning indicators on the instrument panel. These deficiencies were characterized as minor and easily remedied. However, the dealership declined to assume responsibility for repairs. In the excitement of purchase, such issues may appear inconsequential. In practice, they escalated rapidly. Upon departing the premises, the vehicle experienced complete loss of power on Interstate 75. I reside three hours from the dealership and narrowly arrived home. No consumer should endure severe anxiety operating a vehicle purchased for a substantial sum. A subsequent professional inspection revealed defects numerous enough to warrant immediate trade-in for a vehicle I deemed safe. Before executing any document bearing the designation "AS IS," be absolutely certain you can either accept the defects as presented or possess the financial means to repair them, in addition to the premium pricing charged for vehicles in this condition. When contacted, Mr. Brian stated his intent to "make it right." At this juncture, the only acceptable resolution would be reimbursement for the $4,000 financial loss I sustained when forced to trade for a safe, operable vehicle. The failure to withdraw from the transaction was my error. I mistakenly extended trust that I would not be permitted to leave the lot in a vehicle exhibiting critical mechanical failure, including repeated power loss en route. At 65 years of age, I continue to learn lessons through costly experience. The responsibility is mine. Spare yourself this hardship. Procure your vehicle from a reputable dealership that performs complete service and safety inspections prior to sale.

Hello, Brian, Thank you for all you did for me and the…read morefamily. We love our vehicles, which we bought at your business. Coylee is in love with his car, which you know is his very first vehicle, ever. That is the 2013 Dodge Dart Limited. Coy and I love the 2014 Subaru Forester. Like I have always told you. You are our car dealer; I have no plans on going to anyone else. You helped us when we needed you before, and I knew you would be able to do it again, and you proved that you could. Thank you so much, from the Berry Family, and our deepest regards, Diane Berry

This is little-know but fantastic exotic car store - filled to brim with a variety of sexy dream…read moretoys! Jovan, the dealers buying agent has an great and enthusiastic personality and made sure my vintage SSR was throughly assessed for its value -then- and gave me a fantastic offer to buy. In no time I had a check in hand! A real no hassle, easy-peasy experience!!

Headline: Dishonest, Avoidant, and Subpar - A Total "Chop Shop" Experience…read more If you are looking to purchase a high-end vehicle with any shred of transparency, integrity, or professional service, stay as far away from Jacobs Mitsubishi in Port Royal as possible. I am a long-term supercar owner who currently maintains an eight-car garage containing various Ferraris, Aston Martins, BMWs, and Porsches. I know exactly how premium automotive transactions should be handled. Despite the high-end inventory listed on their website, the management and sales team here run this place like a predatory, low-tier lot. My nightmare experience with a low-level sales rep named Jackson and Sales Manager David lasted an entire week regarding an Audi R8 V10 Performance they have for sale: The Runaround: It took days just to get partial information from Jackson, with zero pictures or videos provided. The Hidden Defects: On Friday, I was told the car was at Audi for a Pre-Purchase Inspection (PPI). I stated explicitly that I was ready to place a deposit down immediately, provided I could review the PPI. For days, Jackson and David played cat-and-mouse, promising to send the PPI but completely ghosting me. The Blatant Lie: On Monday morning, Jackson claimed his manager tried but couldn't get the PPI from Audi. Recognizing the scam, I called Audi myself. They handed it over instantly. The report detailed numerous significant issues and damages to the vehicle--defects that David and Jackson were absolutely aware of and deliberately hiding from me. The Cover-Up: When I called back at 1:00 PM to confront them with the PPI facts, Jackson miraculously claimed a deposit had just been placed by another buyer. Given the heavy damage on the report, this is highly suspect. The Cowardice: As soon as they realized they were caught in a lie, both Jackson and David refused to take my phone calls. They completely buried a completed inspection report because the car has major issues, choosing to duck a qualified buyer rather than act with integrity. It is an embarrassing, dishonest operation. If General Manager Mr. Velez and Sales Manager Mr. Sousa allow this level of evasion and deception under their roof, they should be ashamed. Avoid this place at all costs.

Even though I purchased a vehicle that was sold "as is" they fixed a minor problem at no charge. I…read morewas impressed as to how professional they are. Daniel

do not buy from this dealer all of his cars are poorly…read moremaintained and in need of major repairs that are not visible. i bought a vehicle from this dealer and dealt with the owner. he is an absolute snake, hes so slimey he leaves a trail behind wherever he goes. i test drove a vehicle and it drove well however, after i had paid and i was leaving with the vehicle it began experiencing mechanical difficulties right away before i even left his lot. and he knew it was going to happen, he had his son close out the deal and he snuk outside with a machine and ran diagnostics on the vehicle. when i finished with his son and went outside to my new car he started telling me a story about how when this type is low on gas it will act weird. the car began to get jumpy as i was leaving - he didnt care refused to refund or do anything about it. do not buy from this snake.

ours ago NEW Well one…read morestar for the pos car they sold me!!!! RUN THE OTHER WAY!!!! 5 stars for being immorally and ethically dishonest!! Pat yourself on the back, sold me a car for my daughter to get to and from school , she couldn't even drive it lol one day, smoking on the road, took it to their mechanic...sketchy 1/2, then the idiot owner says what to I expect for a 4000$ car, idgaf if it was 6$!! My daughter needed to be safe !! Then their "warranty" right I took it to GM as suggested and every code in the book lit up and they said I'm so sorry this car is a giant mess but we can't even get to the warranty items bc of all the other disasters...cool story. But hey God don't like ugly and SEES ALL. They all have families...hope their karma doesn't come back to them..God will make sure they get theirs! bandits.

Buyer's please do not give them your money these guys are scammers and selling car's they know are…read moreno good to anyone. Do not take these guys word. After they have your money and you call back with your complaints, issues. These guys are rude and very nasty, because they are aware of everything you're telling them about the vehicle you bought from them. By the way I didn't sign paperwork. I am not sure who signed my name, I live in North Carolina. I just needed a car there to drive once I am in Florida. PLEASE STAY AWAY FROM "PRICE WISE AUTO SALES " Tarpon Springs!!