I'm a runner that has been plagued with injuries now for the past 4 years. The most recent issue I've been dealing with is pain in my adductor and quad on my left leg. I tried resting and rehab on my own with no luck. The pain would go away for a period of time and then return once I started ramping the mileage. Right now, I can't seem to get past 12-15 miles per week before the pain returns.
As a result, I made the decision to seek out a Physical Therapy option. I eventually chose Trimotus. When I first started treatment with Dr. Hedeen, I was in little to no pain. My run volume was pretty low at that point. I was really trying to find a preventative measure to keep the pain from returning.
When deciding upon the number of treatments I wanted to go with, I agreed to the pre-paid 16 visit plan. This gives you a small "per visit" discount.
Now that I have completed all 16 visits, I wanted to give a review of my experience. I will be using a 5-star rating system that is consistent with most online review setups. I will be providing an individual ranking for each of the three categories: (1) customer service, (2) facilities and (3) results.
Customer Service - Total possible ranking out of the overall 5 stars is one star. For my experience, the customer service was top notch. I enjoyed working with Dr. Hedeen. In addition, the support staff was very friendly and very accommodating. Total stars earned = 1
Facilities - Total possible ranking out of the overall 5 stars is one star. For my experience, the facility was clean and well equipped. No significant issues here. Total stars earned = 1
Results - Total possible ranking out of the overall 5 stars is 3 stars. As with any service situation (especially medical related), results are the number one priority. That is why I'm weighting this category with 3 stars. For my experience, the results were unfortunately non-existent. As I previously stated, I started the therapy sessions with little to no pain. After 16 sessions with Dr. Hedeen, I am in worse pain now than when I started. There has literally been no improvement whatsoever. I still can't get past 12-15 miles per week without suffering significant pain. To Dr. Hedeen's credit, he did attempt to modify the sessions and try new things. Unfortunately, nothing worked. I am now out over $1000 with nothing to show for it. That is why I must rate this category with 0 stars.
Overall rating for Trimotus based on my experience = 2/5 stars. read more