Very mixed experience. While picking out two sofas, we had great customer service. Then the sofas…read morearrived and we found them to be much firmer than anticipated. I phoned the store to ask a couple of questions and as soon as I mentioned the firmness, the berating from the owner began. We were experiencing 'furniture shock', we got exactly what we ordered, he had spend HOURS explaining everything to us, what did I want him to do about this anyway, this is what good quality furniture feels like, we'll thank him in 3 years, did he mention he spent HOURS explaining everything to us, and then a hopefully facetious suggestion to jump on our sofas to soften them up. I never really got to ask my questions and just ended up hanging up. Very disappointing as the store carries nice things and we would have become good customers.

See item 2. below in particular:…read more 1. Purchased a custom rug 10 x 12 for about $3500. It came in 4" out of square in a length of 10'. Was told "what do you expect? It's handmade. Actually wasn't handmade - it was factory made and machine edged. In fairness the purchase price was refunded. But was an uncomfortable experience and told David it made me not want to return to his store. 2. Glutton for punishment! Went to PM again because they had the style we were looking for. Purchased a leather couch made by Moroni for roughly $5000 supposedly on sale from more than $7000. After about 14 months the finish started to flake off. Was told by PM that wear and tear wasn't covered and anyway that the warranty was only for 1 year. About 4 months later was going through old warranties and getting rid of expired ones when I came across the original tag brochure on the couch in which it stated that the leather was guaranteed for 5 years against peeling or flaking. Contacted Parc Modern again and after an email and 3 phone calls was told that the claim had been rejected because it was a sale item. Phoned Moroni - who have terrible customer service - they don't want to talk to an owner - and it seemed like PM had not even contacted them the second time but just made up a story to make the problem go away. But then they said the couch was no longer made anymore so any warranty was null and void!!! They said they would contact PM and that they would contact me. Still waiting. Lesson is: 1. don't buy any Moroni Product 2. don't expect more than lip service from Parc Modern once you have purchased the product.

Nice shop for home goods and gifts. I would come back to shop again as it is in Chinatown.read more

LOVED this store! We were visiting Victoria for the holiday weekend, and I just randomly stumbled…read moreupon this shop when we came to Chinatown for breakfast at one of the cafes- and when I peaked inside this store I was like YASSSS this is exactly my kind of shop!! So many cute items for kids and beautiful home wares- and wow the JellyCat selection! Everyone was polite and helpful and efficient. Highly recommend! And the Lit candles smell amazing!

This has always been a fun place to look when I've visited Victoria. This time the door was locked…read moreat noon on a Friday. They had a sign on the door to ring the doorbell and to please be patient. We could see people shopping inside. While we waited others came and left because they didn't wait to wait: We were just getting ready to walk away (after about 10 minutes of waiting or so) and when someone came out and we caught the door and slipped inside. While looking around we heard the doorbell ring so it was definitely working. What kind of business practice is this to treat your customers like this? They do have a lot of cool stuff but it's not cheap. Not worth waiting out in the rain for (thankfully it was a dry day for us).

Wanted to stop in last time I was in Victoria but door was locked and no one answered. They do…read morehave beautiful mostly expensive things but they also mark up items. Last time I was able to get in I saw several items that were twice as expensive as the exact same product at other stores!

This shop has the best variety of gifts and cards. if you're looking for something unique and…read morespecial for a gift, this is the place to find it.

Do not order from Bois et Cuir online under any circumstances. They've promised me 6 separate times…read morethat the table I ordered was shipping and it still hasn't shipped, even after charging me an additional $50 for shipping after the order was placed. I was told with 100% certainty that it would ship by today and they'd call me to confirm, but neither happened. I placed my order 2 months ago and the table is ready (or so I'm told), but still no shipping. Unacceptable.

I don't normally write reviews, but the customer service is second to none. We walked into the…read moreVictoria store and were immediately impressed with the interior display and furnishings. The store has a great welcoming vibe. We decided to purchase 4 dining chairs and bar chairs now - even though our house is still under renovation. The manager, Sandy, truly understands the stress of home renovations and furnishing problems. Her expertise in design and understanding our needs really helped us envision the possibilities. I cannot ask for better service. I even bought some great candles to add to our home. Thank you so much.

Wow, beautiful things in this store. Their customer service is incredible and I always get inspired…read morewhen I visit. Check out their Instagram for good ideas too! Lots of great stufff on there. Glad I found this gem!

Most amazing furniture/home store in victoria! The owner is super friendly, knowledgeable, and…read morehelpful. The prices range from fair to fantastic. Their eye for amazing vintage pieces is unmatched in Victoria. Check in often because things fly out of this place!

Paboom NEVER disappoints…read more Literally every business trip in or near Victoria I have to stop by. We are always buying birthday presents and moving in presents there. Posters, kitchen stuff, Stay Home Club merch and baggus you name it they have it! Truly my fave home decor shop. Highly recommend to anyone and everyone

i have been a customer at Paboom for 5 years and I always find something awesome. The quality is…read moreexcellent, the staff are friendly and helpful. pricing is good and it is worth the drive down from the Comox Valley. I LOVE LOVE LOVE this cute shop!

For any Vancouverites out there, you will understand this reference: this store is very similar to…read morethe "Circle Craft" store in Granville Island, and a bit like the "Make It" store there, too. This is a higher-end boutique that showcases the handmade works of local artisans: jewelry, paper goods (greeting cards, stationery), lotions and potions, candles, soaps, gourmet foods, some textile goods (knitted works, scarves, etc.), prints, household gift ideas (ceramic trays, small pottery pieces), and more, much much more. I always loved shopping local and supporting local artisans, so stores like this really speak to me. I really liked how there were posted informational cards throughout the store, talking about all the artists who created the pieces. When you shop here, you know you aren't getting a mass-produced item. It feels more "personal" when you get something made by hand by an artist you know something about. As is usually the case, one pays a premium for hand-made artistic pieces. The prices here are high, as they always are for artisan works. But I think it's worth it.

Love this store! So many cute things from local makers that I had a difficult time choosing what to…read morebuy. There was everything from art, ceramics, jewelry, etc, etc, etc. You will pay a little more but you're supporting small businesses!! The gal at the counter was super nice and made me feel welcome. Will be stopping by again later today as I love this store that much!

This is a super cute, chic little shop! The window displays caught my eye and discovered the shop…read moreis full of fun things for women to baby to pet to home decor. There were a few baby items I liked, however the prices were really high and I just couldn't justify the splurge. Somebody did greet us when we came in but that was about it. This would be a great place to find a gift for a fancy friend you really like, but for just a touristy weekend in Victoria -I didn't see anything I absolutely had to have.

I came in here last weekend because I've walked by a million times and never had time to walk in so…read moreI thought hey might as well window shop for a bit. I assume it was the owner Khloe who was working because she had her beautiful new born baby with her and she was very knowledgable. I picked up a dress and fell in love with it right then and there. It was a little pricey but after talkng to Khloe she said well if you dont try it on you'll never know! So i gave it a go and it was just as beautiful on as it was on the hanger. So I splurged. But long story short, I found the owner extremely helpful and easy to talk to. Cutest little Boutique!! I'll be back :)

These guys have great reviews for a reason! I agonized over bedroom furniture for months before…read morestumbling upon this place and couldn't be happier with my purchase - solid wood, great design, reasonable prices, wonderful service and locally owned and operated. Of course you can always get cheaper stuff on Wayfair or Ikea, but you have to assemble it yourself, or you don't know what you are getting, and then you end up replacing it in a few years anyway.

After looking around for a TV stand that would actually fit in with my other Danish modern…read morefurniture pieces, which is a lot harder then one would think, I came across Monarch Furnishings. I can't say a negative thing about Monarch. The service was great, the staff was very helpful, and didn't come off as snobby unlike a few other furniture stores that I won't mention here. The furniture itself is fantastic. Real, sustainably harvested hardwood construction with great design aesthetics, and all reasonably priced for the quality of furniture you're getting. Sure, they're more expensive then Ikea, but would you rather spend more for a quality piece of furniture that's going to last you a long time, or would rather spend less for a semi-disposable, particle board, piece of sh!t that every frat boy has?