I used Trident and had a great experience. Bianca Figueroa met me early in my search for a cremation planning service for my mom. After talking to a few places in the area and not getting a great feeling about any of them -- I met up with her, signed the documents and was held through one of the hardest moments of my life. I never felt like a bother and got each and every question answered in a timely manner. Really, the best part was Bianca's warm and caring spirit. read more

This place is amazing.Everything was done professionally and everyone was extremely friendly .I loved when they said my loved one was in good hands .I said I can tell .Christopher was great . read more

Deja is exactly who you want supporting you during a time of loss. She is exceptional at her job and made the whole process of making arrangements so much easier. She was attentive, empathetic , patient and quite literally walked me through the whole process with such warmth. I'm so grateful for her support during a difficult time. read more

My beautiful wife's unexpected brief sickness followed by her passing brought me to my knees and with it, the advent of important time-sensitive decisions followed. Under these profound and substantial circumstances, I had to decide between traditional burial and cremation (my wife, when she was alive, was open to either). Once I made the decision, I was given a recommendation to contact the Trident Society. I met with Kelly Haman and she walked me through the entire process from beginning to end. Her demeanor, professionalism, care and attentiveness made my decision to go forward with the Trident Society very clear. Once I initiated their services, Kelly and her team took care of everything. They met all expectations from arranging the delivery of my wife's body from the hospital into their hands, to the scheduling of the cremation, the processing of all paper work including the Death Certificates and the delivery of her remains to me in a beautiful urn, which I chose from their generous offerings. Every step in this process was done with care, respect and dignity. If you are thinking of cremation for your loved one, I highly recommend the Trident Society for their professionalism, understanding, thoughtfulness and attention to detail. Note: When I initiated the services of the Trident Society, I chose the "Loving Tribute" package. This gave me the opportunity to go to the crematory to briefly view my wife before her cremation and to see how the whole process worked. So, my recommendation for the Trident Society is based on the whole experience from the point of contact with Kelly and her team to the staff at the crematory itself. read more

Unsolicited mail . Constant , weekly delivery of notices and ads I am not dying yet. Stop wasting paper and mailers read more

My father signed up with the Trident Society more than eighteen years ago and made sure our family always had their information on hand. At the time, I didn't fully understand the incredible gift he was giving us by prearranging his after-death wishes. When he passed away, we were overwhelmed with shock and grief. His death came unexpectedly, and I remember the caregiver at his nursing home looking at me and asking who should be called to take him. My mind was spinning--I hadn't even thought that far ahead. I told her to call the Trident Society. She stepped out, returned a few minutes later, and assured me that they would be arriving soon. The very next business day, I received a call from Christopher T., who guided us through every step--answering questions, handling paperwork, and making sure we felt supported. He was always available, even replying to an email I sent on a Sunday afternoon. His kindness, professionalism, and genuine sympathy meant the world to us during such a difficult time. Because of that experience, my spouse and I recently signed up for our own cremation services with the Trident Society. When the time comes, we want our children to have the same peace of mind and support that my father gave us. I cannot recommend the Trident Society more highly. read more

I was beside myself when the doctor told me my Uncle wasn't going to make it after being in the hospital for five months, fighting to live. I have never had to deal with arrangem for a loved one's passing. A friend recommended Trident, so I picked up the phone and called. I got Kelly Hanna in the phone, she couldn't have been nicer. She went over everything with me, told me they would take good care of him. They did everything, she gave me a phone number to give to the hospital and everything was handled. Kelly is wonderful at her job! She is kind and compassionat, I can't say enough about how much that meant to me. She walked me through all the documents and we were able to do things long distance because we don't live in the area. I highly recommend Trident and Kelly Haman! I plan to contact Trident and get my pers plans in place with them so my family doesn't have to deal with it when my time comes. Our family gives a huge thank you to Kelly Haman and Trident for making a very stressful time much easier. read more

Exceptional care and compassion during every step of the process after my husband passed at home. They were quick to respond. They handled every detail of with professionalism. I can't say enough great things about this organization. Thank you Trident for being there for me. TEN STARS. read more

Bianca Figueroa with Trident Society provided excellent service for my husband and I. We wanted to pre plan our cremation arrangements to spare our children the emotional burden and the cost. Bianca was very responsive to our questions and needs. She provided us clear explanations in a trustworthy manner. And, we found the cost to be quite affordable. So, I highly recommend Bianca Figueroa and the Trident Society for the peace of mind in easing the emotional and what may have been the financial burden had we not prepaid for our arrangements. read more

Kelly Haman in the San Diego office did a very professional job of helping us to manage the details of my wife's final arrangements.

I filled out an on line form to be contacted by the Neptune Society. A woman called and said she saw that I was making an enquiry, asked how she could help, and if she could call me back later as she had something else to do. She called back later & I explained that my brother was in hospice care and we didn't know how long he had. She sent prices and assured me that they would take care of everything. All along I thought I was talking to The Neptune Society but it was not. When I was paying for the services, she said, "now you may see Trident Society on the charge but we are one and the same with Neptune Society, we just use 2 names." I had to tell her how to run my credit card since she was working out of her car and tried running the card while connected to her car speaker. I trusted everything she said since I had no reason not to. When my brother passed, I told the hospital that arrangements were being handled by the Neptune Society and to call them. 2 days later, I hadn't heard from anyone so I called the number I had, told the woman I hadn't heard from anyone & she said she'd get back to me. I received a call an hour later from a man and was told there was no call regarding my brothers death but he would call the hospital and find out. At this point, I had no idea where my brothers body was or who had him. Another call from the same man, told me it was my fault for not saying Trident Society. When I explained what the woman told me (we are one and the same) and he said absolutely NOT and I had to contact the hospital where he passed. I contacted the hospital and was told I had to sign legal documents taking Neptune off of the papers and giving consent for Trident to pick up his remains. I felt deceived by the original woman who called me as she should have said from the beginning that she was Trident not Neptune. I never received an apology for the deceptive info I was given, or the rudeness of the man trying to fix things. Know who you are talking to. None of us think clearly in our time of grief. Rest in peace Brian. read more

STOP! Do not buy from these people. Do not go to their Lunches or Dinners. They will try to force you into buying one of their plans. They have a very RUDE Sales staff. When the time comes, you want to be with people that care, these people do NOT CARE! If they are RUDE to you at the beginning, just think how you will be treated when your loved one dies! They have a competitor that is very kind at their Lunches & they do NOT apply the pressure that these people do. I would say if you have decided for Cremation, then go somewhere else! read more

Don't use them. They are a rip-off. We paid ~1900 for their services years ago. This included "travel" services so that my parents could be cremated where ever they lived. The money was to be kept in a trust until it was needed. After 14 years, the Trident Society paid $356 toward my father's cremation. This is the money that, they claim, he paid for actual cremation. The rest of the $1900 was for other things. So what happened to what he was promised - that his cremation would be covered wherever he died? On top of that, the person I talked to initially was extremely rude, interrupting me each time I tried to protest, repeatedly citing a contract that is anything but transparent, connecting me with someone with more authority reluctantly and after numerous requests. read more

Everyone at Trident has been terrific. From initial meeting to pickup/transfer to final arrangements, everyone has been kind, professional, and empathetic. Thank you for making a difficult situation as easy as possible. read more

My daughter and I recently met with Bianca Figueroa a Certified Pre-Arrangement Advisor who was amazing. My daughter is deaf and Bianca was extremely patient while communicating with her. She went the extra mile to explain the program and to make sure we understood everything and we really appreciated that, and my daughter did purchase a plan! Thanks again Bianca. read more

I just had a very negative experience with Carolyn (office coordinator). I called to make arrangements to have my name changed on my account. She said I needed to send in the documents showing I legally changed my name. Ok I get that. She then wanted to give me the mailing address. I asked her to text it to me as I was driving. She said she could not do that, ok email the mailing address to me and she didn't want to do that either. I then asked If I could email the documents that she was requesting and she said to mail them because SHE would have to print them to put them in my file anyways. I not sure when this thing became all about her and isn't that her job! Seriously in our world of technology. I ended up hanging up on her because she was not being helpful at all and so much for Family First. Now I'm having 2nd thoughts about referring my daughter to Trident. She just purchased a plan thru Bianca who was absolutely lovely and extremely helpful. My daughter is deaf and I would hate that she would need to contact your office and have to communicate with Carolyn. read more

Jessica was a bright, shiny angel during a dark storm. She was thoughtful, gentle, patient and so very respectful of my deceased father and our family. She gave information in small amounts as the situation was overwhelming, yet she also had the same info in emails, which was appreciated. She acknowledged my father's service in the Navy and offered a military American Flag tradtional fold w/ triangle container. There were so many special touches that I was in awe of her ensuring each fine point was met with all-encompassing professionalism & thoughtfulness. She is truly perfect, not only by her professional demeanor, but she is a kind & compassionate human being during an ultimate 'human being experience'. No one wants to say goodbye to a loved one, but she was the very best person to guide me during this difficult time. Thank you, Jessica! [insert red heart emoji.] read more

Boy does it depend on who answers the phone. Kelly could not assure me that my loved one would be picked up right away, until I painted a picture for her. She kept repeating, "We are open M-F 8 to 5pm to call you back." I wanted/needed clarification on this. Do I need to wait for a work day to get my loved one pick up? She repeats the hours again. Caroline was delightful and helpful. I called using the card in my wallet for my mother. I gave her the account number and questions about the billing were answered. I need to fix what my brother started, but now I am concerned about this decision. Tracy W. read more

Christopher Turner helped me with the funeral arrangements for my father who recently passed. He was very professional, kind, and personable throughout the process. He even set a funeral date and time with Miramar National Cemetery for us. He's arranging for the USAF Honor Guard to participate in services and investigating whether my father qualifies for a 21- gun salute benefit. He's answered all my questions with courtesy and kindness. He is the real deal and brings customer service back to the old school days, when people really enjoyed their work and treated people with respect and kindness. Thank you Christopher. read more

Trident did a wonderful job in taking care of our dad after he passed last month. He was a Navy veteran of 20 years. They draped his body with the American flag, he was wheeled out with dignity and respect. Kelly kept in communication with me at all times, and answered all of our questions. She was kind and thoughtful. The office receptionist was very helpful. We brought his ashes home yesterday, again Kelly was very kind and explained everything that would happen when we have his funeral. I would highly recommend Trident Society. read more

When our mother passed away, we were surprised by the efficiency, professionalism, and thoughtfulness of the Trident Society team in handling her death. Jessica Elizalde was so kind, patient, and gentle with my sisters and me in helping us handle the many details, and all the paperwork. She was endlessly patient with our many changes in our mother's obituary, and available every time we had questions. We are grateful to her, and the the kind efficiency of the Trident system. I highly recommend them, and plan to pre-plan with them myself, now, because it was such a good experience. read more

When my mom recently passed, I was very unsure of what the first thing to do was. I called Trident because I was referred by a family member, and just as soon as I called and spoke with Christopher Turner, I was able to stop worrying. He took my mom's details and went right to work. My family needed his guidance and compassion, and he more than took the lead. The rest was stress-free due to his professionalism and efficiency. We could begin to grieve while Christopher did the heavy lifting. The price was right, and he was so kind and gracious. I would 1000% recommend!!! read more

We had superior service in every way. Kelly was an exceptional representative for us.

Cassandra Pimentel has been superior in handling of my husband. i prepaid and that was a blessing. easy one call. she then patiently and thoroughly walked me thru the steps and stages. arranged military honors etc. things I never knew about. I cannot repay this entity for the amazing experience at a difficult time. Highly recommend. read more

I was very pleased with the service I got, especially from Cassandra Pimental, when my husband died. We made arrangements for both of us to use the service several years ago., and felt that the financial piece was fair. All of the Trident staff at the MiraMar office was very attentive to the needs of my family and me. I would recommend them highly. Thank you so much. Mary C read more

Should be minus stars. During a pandemic, HALF A MILLION PROPLE ARE DEAD IN THE US, why do you have to go out ambulance-chasing people who aren't dead yet???? I can't even think of a better word, sickening? Appalling? Unethical??? Don't tell me you're "updating [your] files"! Today I scanned our whole will and there was no mention of your company. This was addressed to my husband, and neither of us have ever worked with you before. You are sending these out to people in their fifties. If we have worked with you, let me know when, I'm all ears. During a pandemic. I'm... speechless right now. Don't tell me to go to your website or whatever and remove my name where it shouldn't have been in the first place. read more

Trident Society - This is appalling. - Funeral Services & Cemeteries Near Me - San Diego, California

Please just go away. You spammed my email inbox just after my mother passed away. And now you're doing it again! I will never, ever use your services. Go away!!!!!!! read more

There is no need to pay what Trident charges (2 to 4x what other local businesses charge for the same service). Furthermore, when my Dad contracted with Trident several years ago, the documentation they provided was grossly inadequate. It mentioned his name and contract number, and confirmed that his account has been fully pre-paid. But their documentation provided NO indication of how much had been paid or which services had been paid for. Trident/Neptune has been sued by multiple state Attorneys General over mismanagement of customer escrowed funds etc., so that gives you an idea of the ethics of this corporation. read more

I highly recommend Trident Society to be used in such an emotional and confusing time. My auntie purchased and planned with Trident Society for her passing many years prior to the actual day of her passing which helped us, the family, out tremendously. Christopher made everything comfortable and seamless when the time came to put my auntie's wishes into action. Thank you, Cindy read more

I am stunned to see Trident's overall rating so low. At the worst time in my life, everyone I interacted with at Trident was friendly, compassionate, professional and efficient. They took care of everything from picking up Mom's body to returning her ashes, including things I either hadn't thought of or figured I have to do separately. Christopher Turner was especially wonderful. read more

My father-in-law passed away and had pre-paid for services at Trident. Diana (San Diego office) was great, very compassionate, and knowledgeable. She made the entire process seamless from beginning to end. Very pleased with their services. read more

My husband and I went with Trident Society ahead of time and I am so glad we did. My husband's sudden death was so hard for me and if I had to choose after his passing it would have been so difficult. Because he passed away at Sharp Memorial Hospital they took care of calling Trident who did all the work. Christopher was a blessing. He kept me in the loop on every step in the process. When I went to pick up my husband Christopher made me feel so comfortable and relaxed. I have recommended the company to many friends & family, especially because of Christopher who made the process easier. Thank you Christopher and everyone at Trident Society. read more

Just received a mailer addressed to my mom; it was a survey on cremation services asking how much she would expect to pay. My mom passed away in 2019, 3 years ago this May. I see from the other reviews, I'm not the only one who has received a mailer for a deceased parent. His incident was 2 years ago; clearly Trident has not improved its business practices. read more

I would recommend Trident Society to anyone looking to help out their loved ones when one passes away. My parents purchased a contract from Trident many years ago to take care of their wishes upon their passing. This made the process for me so much easier since Christopher at Trident took care of everything for me. Christopher is very helpful and great at what he does. Because of my experience, my husband and I will be working with Trident for our wishes so that our kids will not have the hassle of taking care of burial/cremation when we pass. Thank you Christopher for all you have helped me with! read more

If you are a military member, do NOT use this company. They screwed by husband's service so bad, it was embarrassing!! The day of service we are told the honor guard was ordered for the wrong day. Later we found out they weren't ordered at all!! Such a disgrace for a decorated military officer. read more

Well respected, not the cheapest but much cheaper than paying for real estate . And the Cemetery wont come and get you if you pass on vacation location read more

My mother just celebrated her 60th birthday through this pandemic, to then get her mail and find a "Cremation Information Center" mail. The fact that this company found my mother's information and sent her a cremation "answer book" is DESPICABLE. What type of company markets their mail to 60 year old parents who just had their birthday?!?! HORRIBLE. PLEASE HIRE A PROPER MARKETING CONSULTANT. read more

Trident Society - Funeral Services & Cemeteries Near Me - San Diego, California

All the staff, (especially Kelly and the lovely woman at the front desk) were extremely helpful and professional as my family mourned the death of my father. My parents prearranged everything with Trident, which at the time, seemed too good to be true. But from the moment my father passed, Trident's staff at the Mira Mar office took care of everything from arranging his transfer to his final resting. Kelly kept me up to date through her emails letting me know each step in the process. When I picked up dads memorial box containing his ashes. staff were comforting and reassuring. They made sure dad's ashes were cared for until they were handed over to my family and they went above and beyond by helping us with memorial jewelry. I would recommend Trident and especially this staff to anyone. I am so grateful all the decisions for our dad were made prior to his passing and staff made sure all my dad's wishes were carried out. This made it much easier in my family who were dealing with this unexpected and devastating death. Thank you Kelly and her staff! read more

Christopher Turner has been the person in charge of helping my family on the loss of our beloved sister Shotai de la Rosa. From the beginning Christopher has been very helpful and patient especially with me for the signing of documents. I appreciate his efforts in making sure that we were getting the service that we all expected. Thanks Christopher for your compassion. read more

Edited review: I revised my review to 3 stars after they were able to accommodate a party of 10 to scatter my mother's ashes. They have agreed to waive the $900 fee. Please have your elders run any contracts past a trusted advisor or fiduciary before signing ANYTHING!! My mother purchase a plan in 2011 which included a pretty box. The box was $1,100. She just passed away, and now Trident Society tells us the box can't be used since her wishes in the contract were to be scattered at sea with no one in attendance. (Not too sure that's what she intended)Trident Society offered us the option to go out with 18 people to attend the scattering. This, however, would cost us an additional $900. These people are conducting elder financial abuse by selling elderly people things they can't use. Clearly, she wasn't interested in donating an additional $1,100 to them for a box we don't even need. This is absolutely Bait and Switch and a miserable example of False Advertising! I will be contacting the Better Business Bureau and our attorney. They are rip off artists, stay away!! Save your loved ones the heartache! read more