Having to deal with a hospital, a LOT more often than not will evoke a feeling of anxiety or worse…read more That's why it's important to know up front the type of care and facilities are abundant and their reputation. For the record, I've had to deal with hospitals in six states for 13 surgeries, 10 procedures, 8 ER visits as well as having to attend to family members who were in critical or relatively bad condition so I have a pretty large sample size to draw comparisons. That leads me to this review for Trident Medical Center which isn't very good. I'll be factual and leave emotion out of the review as it's important to be fair and balanced. First off when I drove to visit my family, there was a huge pothole in the main road leading up to the hospital. It took weeks to fix and when I asked the nurses about that and they giggled as if it's an ongoing joke. It has since been repaired but it gives pause that a hazard at a hospital isn't repaired in expedited fashion. One of my loved ones was transferred from their satellite facilities to this one located on Medical Plaza during an emergency situation. The records and/or information either wasn't fully documented or properly received thus slowing down the treatment at the main center. I'm very disturbed how the first hospitals findings can summarily be waved in favor of restarting the root cause efforts of a critical patient. Next the doctors without consulting my mother called in a specialist doctor for more input. The next of kin are required to be consulted when bringing in other medical professionals. Moreover, this doctor only reinforced what the initial satellite facility had originally suggested. I completely understand the effort to give fast and quality care however if an initial doctor makes a diagnosis based on tests why redo the same efforts? As for the nurses they were great in almost all aspects of their respective jobs. They gave us good communication, were accurate with their needles (trust me, I've had really bad experiences will less than stellar nurses) and attentive to the patient. As for their demeanor they were pleasant but worked with efficiency to ensure the comfort of the patient. There is one small issue as another loved one had a do not resuscitate order and this was made clear in the paperwork and my brother. The acting staff then encouraged my family to keep him alive "and all he had to live for." The severity of the situation dictated otherwise; thus these needless conversations only make the process inconvenient for the family and prolong the patients suffering as care was and wasn't administered until this was resolved in the eyes of the hospital. Finally, I'm not sure who cleans the hospital as every time I've stayed at a hospital, the rooms are cleaned daily. This hospital wasn't and I'm not sure why. Therefore, my mother would often clean the room while she remained with my dad. As far as records are concerned, there is a level of deceit that is being practiced here. After my father died, in accordance to law, copies of the records are to be handed over to the next of kin, spouse, etc. For more than 2 years Trident has refused to hand over any info stating the records now have to be filed with a judge. This leads one to suspect there were issues that they don't want the us to know about. Overall, my two prolonged experiences at this hospital were less than stellar when compared to, well any other hospital. Doctors tread over each other's test results, they aren't quick to release records of a patients stay, the upkeep both outside and inside the hospital isn't a high priority and a family's desires aren't always considered. If one is to have a choice, I would advise continue looking however in the unfortunate situation should arise and this hospital is where you end up, make sure you have informed loved ones taking charge on your behalf. While I don't believe the doctor and staff are incompetent, they don't inspire enthusiasm.

FIRST OFF, RESIDENT DOCTOR JESSICA KRANDAL TOLD MY MOM WHILE SHE WAS IN THE HOSPITAL TO JUST DIE,…read moreNO ONE WANTS HER ALIVE!!!!! MY MOM TOLD ME THIS OUT HER OWN MOUTH. THEN SHE TELLS MY MOM'S FIANCE HE CAN STOP COMING TO THE HOSPITAL BECAUSE MY MOM ISN'T MAKING IT OUT THERE ALIVE. HERE'S THE STORY BEHIND ALL THIS. I will start off with the latest occurrence when my mother died. My mom was diagnosed with double pneumonia (both lungs) back in July 2024. She went to Trident and they treated her. They sent her home a week later. The nurse that came by her home checked her hemoglobin levels and it was at a 0 a few days later. She told my mom to rush to the hospital asap or she could die shortly. Since she lived about a mile from Trident she went back. She kept complaining about the IV they gave her in her arm. She said the IV kept hurting. Apparently, they put the needle in her arm, into the bone. I have attached a photo of how bruised her arm was when they finally removed the IV the next day, and many calls to the nurse. After about two weeks, they sent her home. None of us knowing , they never cured the pneumonia. One day at home she said she couldn't breathe, so she went to Roper in Summerville, they moved her to the downtown Charleston location. She stayed there for about a week. They sent her to rehab to get her strength back for walking. While at rehab she started having chest issues, and they sent her back to Trident. While there, they said the pneumonia was not getting better, or worse, it was stagnant. We thought they got rid of the pneumonia this whole time. One day she would do good, the next day she would do bad. They put her in ICU and called us and told us to come see her because she only has hours to live. We had the whole family there to see her. The next day, she was laughing and talking. Another doctor we haven't seen before said she has about 48% lung capacity left, due to COPD and Emphysema, and of course, the pneumonia. He said his goal was to have her breathing on her own so he put her on a nasal tube to have her breathing. She would talk to us and use her phone. The next morning, we get another call from a different person stating she isn't doing well and she will likely pass that day. We went to see her and stayed with her for hours. For two days she was on the mask to help her breathe. The next day, she was back on the nasal tube. Laughing and trying to talk, but her voice was weak. We kept getting calls in the mornings saying she isn't doing well, but the night time, she would do well. We couldn't understand it. One doctor said she is moving in the right direction, and the other doctor would say the opposite. One day while I was there visiting my mom a resident Dr. named Jessica Krandal came in. She was staring at my mom weirdly. I didn't understand why. A day or two later my mom tells me the Resident Dr. Jessica Krandal told her to, "just die, no one wants her alive!" We told the nursing station about the situation and they said they would not allow her back in my mom's room, and contact her boss. A day later, she's back in the room, telling my mom's fiance that my mom is not getting out the hospital alive and he can stop coming. The day of my mom's passing, a few days later, the doctor calls me on the phone and tells me to come down there because she's not doing well. Then she proceeds to put Jessica Krandal on the phone, after all this, they put her on the phone. This was a slap in the face. ....another incident involving my then 16-years-old son. He woke us up at 4am saying he can't breathe. We sent him back to bed and again, he woke us back up, saying he can't breathe. We took him to Trident, and they said he has anxiety. My wife argued about what does he have to cause that much anxiety. They did a test on him and found out his heart was beating irregularly. They rushed him to MUSC where he was diagnosed with myocarditis. Please, avoid this place if possible.

I was on the 3rd floor from September 18th to the 22nd for a "surprise toe amputation"…read more I cannot express in words how wonderfully I was treated! Nurses Melissa and Teri were so warm, caring, kind and extremely efficient! Hospital stays are no fun but Melissa and Teri made my experience so much better!!!!! Please give them my highest regards and possibly a raise? Lol. I was treated like family from every person I came across. Even the cleaning people were amazing and did a great job! I also wanted to mention Oscar who kept me laughing every time I saw him! You really have some fabulous employees and I wanted to share my gratitude!!! THANK YOU FOR YOUR AMAZING ATTITUDES AND MAKING MY STAY A VERY PLEASANT ONE!!

had an absolutely disturbing experience at Summerville Medical Center, particularly with…read morehospitalist Dr. Smith, whose treatment of me as a patient was unacceptable. After two ER visits where I was incorrectly diagnosed with a UTI, I was finally diagnosed with a 5 mm kidney stone on my third visit. The ER doctor initially told me the stone could potentially pass on its own with Flomax. They admitted me due to extreme pain unable to be managed at home in addition to being unable to keep food or water down. However, at approximately 8 PM, a nurse suddenly informed me I was scheduled for surgery at 8 AM the next morning. Nobody had explained why the treatment plan changed or even what surgery I would be having. I repeatedly asked to speak with Dr. Smith (the hospitalist that was working overnight until the morning) that evening, but was told he refused to come speak with me. The following morning, I was abruptly awakened by approximately six staff members, including Dr. Smith, who announced they were taking me for surgery. I had never spoken to the urologist, never discussed my treatment options, and STILL DID NOT KNOW WHAT SURGERY I WAS SUPPOSED TO BE HAVING. I was told I could speak with the urologist, but that everything, including the surgery, would still take place within the next hour. When I expressed how uncomfortable I was with this, Dr. Smith angrily snapped, "Well, just discharge her then." He later made a snarky remark about this being my third hospital visit, insinuating that I was somehow a frequent flyer or an inconvenience. I found this particularly insulting considering I had returned repeatedly because I was in excruciating pain, vomiting, and had gone through two previous visits without my kidney stone being identified. I was also told that my kidney could essentially "blow up like a water balloon" if I did not undergo surgery. Yet when I finally spoke with the urologist, he explained that the proposed laser surgery with a stent was not his recommended approach. Instead, he recommended a less invasive outpatient shock-wave procedure and reassured me that my kidney was not going to explode. I was never refusing medical care. I was refusing to be pressured into a surgery without being informed of what was being done to my own body. The lack of communication, compassion, and basic respect was appalling. Dr. Smith's dismissive and hostile attitude made an already frightening medical situation significantly worse. No patient should be bullied, intimidated, or treated as an inconvenience simply for wanting to understand their medical options and participate in decisions about their own care.

Love this place. Moved from CA where I had a trusted friend/Dr for lasers and Botox. I was so happy…read moreand relieved to find this place. Very warm, inviting and I felt instantly at ease. More importantly she knew what she was doing and my Botox turned out great. Also tried vbeam laser with great results, can't wait to get the next 2. Highly recommended this place!!!

Love this place! Great staff and great service! I got Botox and laser on my veins. They did not…read moredisappoint!

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

When you have a need for, fear of, or treatment for, any tumors or cancer anywhere in your head or…read morein your neck, this is the place and the people who are there--friendly, knowledgeable and extremely capable. A speech and swallowing therapist is here should that be helpful or needed, along with a host of other specialists (even dental) along with the support staff, from the front desk and throughout this specialized practice. Of course, there are PAs and medical doctors who can and do get you eased from the inherent anxiety. One doctor is to be commended for his knowledge, his "bed side manner" and an expert planner who can answer the questions you have, and look ahead for your actual or potential needs, whenever any of this is needed is Dr. Eric Lentsch. Trust them to be thorough, because they are.

OUTSTANDING! Fill…read moreout the form online, they tell you when to arrive. They called us in 2 minutes from the estimated time. The provider was very knowledgeable (I'm a physician myself) and they had us in and out in 30 minutes with a plan and a prescription (my son was seen for sting-ray envenomation). I was very impressed and couldn't wait to give them 5 stars.

1. They changed their name and the "service" got much worse: You can't get a human on the phone,…read moreand there's no information about whether or not they have changed their address. No options for the patient, only demands from the provider. 2. They will nag you to death; doesn't matter if you're dropping the kids off, trying to get to work, etc. They sent six texts, two emails, and two phone calls an hour and a half. Nobody likes being chased down like that! 3. We're all busy, but they still insist you do their bidding / fill in forms on your phone /show up early and then wait, etc. And you can't get information about your co-pay until you've gone through thier lengthy process. (Why not ask for the insurance card first, check it, and verify the co-pay rather than wasting everybody's time?) 4. Once there, the check in process is even more "you will do what we tell you to," and if you haven't registered on your phone by now, you are told to fill in a form on a tablet which includes biometrics, which are all about a much heavier level of tracking. I refused and walked out... 5. ... after which they continued to chase me down by phone. What part of "NO" do you not understand? Because you clearly don't understand the difference between customer service and servitude by the customer. Horrible.

What a great experience. From my first appointment with Dr. Khoury I was assured of his…read moreprofessionalism and competence. My surgery was easy peazy and the recovery the same. Not being able to shower while the STAPLES -14 of them, was a total bummer, but those days are behind me and I am SO looking forward to that first showers when I get home. The staff in both offices are all great and easy to work with. They like where they work and who they work for - a 100% recipe for success. Also meeting Becca, who is the representative for the company that made and maintains my back implant. She looked just like she sounded on the phone - beautiful and helpful as helpful could possibly be. I am a blessed man. If you have needs in Dr. Khoury's wheelhouse (neurosurgery) then look no further. This is your guy. If I had to use just one word to represent him it would be "AWESOME". If I could give more than 5 stars I most certainly would. Give em a try if you are in need.

OPEN LETTER RE COST OF FOOT XRAY RSFH…read more I wanted to warn everyone about an experience that I recently had at the Roper St Francis Healthcare system. After seeing a local doctor, I went to get an x-ray of my right foot. I had a written order in hand when I got to the St Francis branch in west ashley. After checking in, I was told to sit down. After some time, before the X-ray was done, I was called to see another lady who wanted more information. This was to determine whether I would be authorized to get an x-ray. I was told by this young lady that my co-pay for a simple x-ray of the right foot would be more than $118. I have a comprehensive Medicare Advantage plan that has minimal co-pays. When I questioned the amount of the charge, I was told that the full charge for a simple x-ray of the right foot would be $769, with my portion being more than $118. ........... I found this astounding! When I asked why this was so much, I was told that there was an extra hospital fee added to the Xray charge. This was despite me simply walking in from the parking lot and not using any other Hospital service. I was flabbergasted.....I asked the lady to double-check to make sure that was correct and she called one of the supervisors who confirmed the amount of the charge. Because I had been able to ambulate for a few days despite a likely broken bone in my foot , I declined the X-ray because I thought the charge was extortionate. I was fortunate in being able to seek an x-ray somewhere else, but I expect that the hospital applies this same process to everyone, many of whom are unable to decline. The next day, I called two different locations, and was quoted a cash price without insurance, ranging from $75 to $99. This was the total cost including the Radiologists charge. I understand that our medical system is now run by business and insurance people with the help of the government. The clinical people that work in the Hospitals and Clinics have little to no say so. When I think of our Medical system in the United States, the words shameful and obscene come to mind.

This facility is a Covid and Flu clinic. Noting more. It pushes the Covid testing to make money,…read moreeven if you do not have the symptoms of Covid or Flu. Drugs prescribed will be nasal spray for a runny noise, cough meds that make you dizzy, tired, not allowing you to function. Why I was prescribed this? My guess it is the standard Covid RX they push on people. Had no runny noise, but yet I was prescribed no spray for a runny noise. I hold a CDL and the cough meds she prescribed would have violated DOT regulations. If it had not been for a great Publix Pharmacist, I would had spent another $42 on meds not needed. I give Publix off Dorchester Rd 5 stars. If you need a cough suppressant that really works, walmart sells Cough DM by equate. It works for 12 hours. Care Now off Dorchester Rd before being taken over by HCA was a great place to go. Since HCA take over, it is just not a place I trust to make good decisions and provide health care. Find an urgent care without HCA in the name. HCA is all about the money nothing else. HCA Care Now off Dorchester Rd is nothing but an over priced Covid and Flu clinic. They think every one coming in to be seen has Covid or the Flu and that is all they want to address and talk about. HCA is stuck in the Covid cycle and found it will make them money. My recommendation is to look on line for an Urgent care that doesn't have HCA in the name.

They, like every business at this point in time, are short staffed. They said this on the phone…read morewhen I called before I went in. It's also peak Covid season, so I understand a wait. Not an issue. When we got there, we waited 10-15 mins before anyone even acknowledged we were standing in line - there was no one in front of us. Right in front of the reception desk. 1 person behind us. Person behind us charges up to the reception desk and they process her, while we stand there. Reception sees us realizes the lady jumped ahead of us and still we wait 10 mins more before they even acknowledged us to come up to the desk. I asked if we were not supposed to follow the instructions of staying behind the sign. One of the people said no, the other lady who jumped the line was different. Uhm WHAT? We proceed to fill out paperwork and go back to the car to wait. Again, let me emphasis - I realize there was going to be a wait, but if you literally make eye contact with us 5 times at least say , " hi we will be right with you." We were seen before the estimated 1-2 hr wait, triage nurse was super nice and Dr was as well. So the actual visit that was the purpose of being there was pleasant, thorough and as quick as possible to get us in and out of there. Couldn't complain a bit about that part. Had to take off stars for the rudeness at the check-in in the beginning. Otherwise, I can't say anything bad about the actual appointment and treatment/care portion.

Just like I have anticipated I have been billed 69.35 for a Covid Test in the name of a Doctor or a…read morebusiness man by the name of Douglas E Sloan DO and as I reviewed before I never saw a Doctor neither I requested one and yet they are trying to collect when Covid testing is free throughout the US. I got roped by these sneaky scammers but will forward the bill to The South Carolina Consumer Affairs and let them fight it. Don't trust this hospital and will never ever set foot there again. Saint Francis these people are making money on your name using immoral tactics!!

I've been before with urgent care, but this last visit went really well. It wasn't busy and I was…read morecalled within 15 min. I was seen by a PA and she was really nice. She suggested I get an X-ray of my hand , since I fell and landed on it about 2 weeks ago. Results came back in 10-15 min from the radiologist. They said I may have a small fracture on the outside of my left wrist. Suggested that I wear a brace for about 10-14 days and see if the swelling and numbness goes away. It's been about a week since I've been there and my wrist and hand seemed to be better. The visit was good and staff were very nice.

I brought my son into Roper Urgent Care in N. Charleston because I thought he may have strep…read morethroat. We arrived at 8:10 AM and the place was packed. I asked about how long it would be that we would just sit in the car since there was not much room in the waiting area. She told me there was only 1 provider that it would be an hour and said they would call me. She verified my number and assured they would call. Right at an hour, I say come on babe, let's walk in. The lady says "can I help you?" I said yes, it's been an hour and I never received a call. She says we have called you 5 times. I said no. You absolutely have not. Then a tech comes and makes a snide remark to the lady, they'll just have to wait. I called 5 times. I really hope these are reviewed by higher management because the level of professionalism from the techs and front desk sucks. ***Come to edit after the visit...get called back and the tech Chrystal, who made the snide remark to the front desk, proceeded to argue that she called and I told her no one called my phone. She said she got voice mail each time and I said then why didn't you leave a message to which she replied she couldn't. I told her I was not here to argue, I have a sick child. She stormed out and said she wasn't doing this and I could hear her berating me for 2 minutes. I'm sure the entire waiting room heard because I have it on a voice recording through a closed door. Then a nurse practitioner comes in, name was Marcie, and she tried to take up for her saying she was the only tech...I said well maybe that is why she's in such a bad mood. She said maybe your phone has a blocker on it. I said no...I get spam calls from politicians all the time. Horrible experience but the NP did end up being pleasant. Do better Roper. You used to be the standard.