MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

I have been coming to this practice for years. They are affiliated with Roper St. Francis. I used…read moreto travel to James Island from Summerville to see my doctor. She ended up moving so it was time for me to find a new provider. I am so glad I made my appointment with Dr. Forren. The staff at this office are top notch. I love the Medical Assistant Michelle. The receptionist at check in is always polite and helpful. And the lab employee is top notch. She is quick and painless! When reaching out to the office via patient portal, they are always reponsive as well. It is nice to have a primary care office in Cane Bay and even better it is filled with amazing staff!

She is fantastic; I have been seeing her for years. No matter how bad I feel, she always seems to…read moremake me feel better! She takes time with you and shows genuine concern. Her office staff is also great. I have never had an issue with anyone there. I hope I never have to find another GP!

Always have received excellent care here. Been going to this…read moreoffice for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's .

If you are looking to establish care here don't! Better yet run, run far far away. This place is an…read moreabsolute joke. If I could give it zero stars you bet that's my honest opinion. I've been seen here 3 times all last year. I've paid all my bills off but yet continue to get letters in the mail stating my account is past due and they will be sending me to collections. When this first happened around the holidays I called to see what was happening. I was informed by the billing department that my account was paid and at a zero balance and they were unsure why I was getting letters. They told me to disregard the letters so that's what I did knowing I had paid everything off months ago. Flash forward to this week I get another threatening letter in the mail stating my account is once again past due and going to collections for an appointment I had in February of 2025 that I had already paid and I had the receipts to prove it. When I called back the billing department told me they didn't have any payments on their end and my insurance company keeps denying the claims. They said I need to take it up with my insurance. So that's exactly what I did. I called my insurance and they informed me that the doctors office keeps billing for the same services over and over. They said they will pay the claim and it will be accepted and then the clinic will issue a refund and bill the amount all over again. They have been doing this since February of 2025! They said even after paying they will run the same claim multiple times. I have NEVER had this happen at any other establishment. I get all the dates of when insurance paid these out and the statement of such and call Palmetto Primary Care back. When I confronted the billing agent about what is going on he tells me I need to calm down and just magically in the 15 minutes I was on the phone with my insurance company they were paid out by insurance at that exact moment. My insurance had paid them 10 days ago at the point and this man is straight up lying to my face saying it just now got paid and he can see all my payments from months ago and my account is now at zero. Excuse me? Well that's convenient because 15 minutes prior I never made any payments according to Palmetto and my insurance never paid anything. Interesting that once I hit him with all the paperwork and dates and confirmations the account is all paid up. This is not normal. How many people is this office doing this to and people are getting scared of going to collections and just paying it? I'm sorry but this smells like a scam. I asked him to send me my account statement reflecting all the payments and showing I'm at zero. This is ridiculous and just the tip of the iceberg. Don't even get me started with the incompetent providers they have working here. Please as a patient protect yourself from this establishment and go somewhere else.

I like the Dr's ,but the staff is terrible. I call in my script ,3 days later I call the pharmacy…read moreto find out it was never called in..I ask pharmacy to call Dr office, 20 minutes later pharmacy texts me you prescription is ready

I once had a doctor who told me that my tonsils looked great, even though they had been removed 10…read moreyears prior. I would go back to that doctor before I went back to Palmetto Primary Care. This place is a joke. I got no intake paperwork ahead of my visit. My nurse made fun of me for a condition I'm in treatment for and then expected me to recite my entire family's medical history (normally at a new patient visit they go through a multi-page checklist; not here!). The doctor did not make eye contact with me and didn't do anything other than listen to my lungs. No questions about outstanding medical needs, referrals, etc. She sent me for blood work and told me to come back in 6 months. It's been 4 months and I've never gotten the results from my blood work nor have I been provided with directions on how to access my records. I've gotten a bill for my copay and I've attempted to contact the practice five times, including 2 emails sent to multiple addresses, and I've had zero response.