I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I am a patient of dr. Augustine. I went in to be seen for a cough. he told me to come back when the…read morecough had resolved to be checked. when I did, he literally yelled at me and said "why are you here, you aren't even sick!".fast forward several months and the nurse used the portal to tell me I need to be seen for my well visit. I declined to reply. I was then called three times. when I spoke to the nurse to let her know that I would not be coming in for a well visit after I was yelled at before, the dr responded in the portal and dismissed me from the practice. I let him know that a simple apology would go a long way and that I would change dr, he said no, if you won't see me for well visit you are dismissed from the practice. I have been a member of this practice for over 30 year. I called the office manager and left a message only to get no answer. it seems they are more concerned with collecting a copay for a well visit than keeping patients.

Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

I don't know if Dr. Frederico knows that Kandace Thornton The Front Desk Coordinator scheduling…read moreappointments over there is terrible. Dr. Frederico has been my primary care doctor since 2014. Yet I can't get an appointment to see him without having to wait 6 months? Outrageous. I am sick as a dog. I will have to go to urgent care.

They only care about money. I called the after hours nurse line about my newborn and they never…read morecalled me back so after 4 hours I called again, this time the person who picked up acted like I was bothering her and she was clearly somewhere loud and annoyed that I called. The providers are nice but the receptionist is not kind at all which should be a qualification for working in a pediatrician office. They bill for every little thing and bill them incorrectly so you have to call them and fight about it. Far from compassionate, sad that Wee Care sold to them.

First of all, I would call to try to get a hold of somebody and never could, which ring and ring…read moreand ring. If you were lucky enough to get a hold of somebody, they said they will call you back. would never get a call back as far as treatment very poor would never get referrals wouldn't get paperwork. The nurse is just as bad that works with Dr. W. Would never fill your prescriptions on time if you were lucky to get them very rude incompetent unprofessional people . Thank God we found somebody who cares about our daily lives and health.

If your family member has any complicated medical needs id avoid this practice like their lives…read moredepend on it. A good doctor who is over their head would refer out to a doctor who can actually treat a complicated case. Instead Sue will agree to put your family member on hospice. She has told her patience with liver issues to take acetaminophen. This practice is not ethical. They are in desperate need of a real doctor to control the major issues.

Dr. Hoag has been my PCP for almost 10 years. Personable and efficient. He has addressed all of my…read moremedical issues with thoughtfulness and completeness. He has done well sending me notes with my test results and his plans for future tests and visits. Wonderful doctor!

The good-really like dr joy Commiso because she takes time and listens…read more The bad-rude nurses ( some) with zero personality or patient interaction. Also some extremely rude front desk personnel that are not fit to be working with the public. Poor communication when trying to get a message to dr through either of these sources. I am thinking they may not be hired through the physicians but perhaps through another source because I cannot imagine anyone keeping poor employees like this. Considering transferring to another practice but tough call when you like the provider.

Set up an appointment to be seen to renew a medication that I have been on for the past twelve…read moreyears. .y appointment was abruptly canceled and I was told that they would not renew my medication or prescribe it to me due to it not showing in their registry. The nurse on the phone was very rude and they were very unhelpful. She would rather I end up in the hospital for a panic attack to get a refill rather than for her office to see me to provide one. 0 stars. Find literally ANY other office to go to.

If you want generic, robotic care, then come here. Care quality is nill. Be prepared to be sat…read moredown and be rushed out. Fantastically uncaring. Textbook group practice. I honestly can say, I do not understand how they can say they practice medicine.

Dr Wike is a legitimate nice guy and Dr. I gave him and his staff 5stars... I will only do buisness…read morewith Dr.wike. I've been with this company more then 14yrs, 2 Dr's before dr.wike but they retired. So my 1st impression was a great one with Dr. Wike. Very professional and listened to me tell him about my history and he showed a general care and interest about my health and get things going. I DO NOT recommend/REFER Dr.FREEMAN in anyway shape or form to anyone and please do research on him before you go. Probly thee worst Dr. And person I've ever talked too. I never even met the man yet. I'm in my 40s and this guy talkED to me with disrespect, arrogance, humility and over all just a embarrassment of a human being and Dr. I was in aww while talking with him.. I hope he sees this bc their are so many ppl that say nothing but bad things about this Dr. that says alot. I hope he changes his attitude bc he's just gonna retire a old disrespectful little man.. He wouldn't dare talk like this too anyone outside of his office the way he did me. Whom ever is ahead of him needs to listen to any recordings of him on the phone bc if they did he'd get fired.. It's time for him too retire or get anger management and go through a Dr.s care and compassion session..

Bobby Lupkowski is a friend of mine and is an individual with a serious mental health disorder…read more These claims have been investigated and found to be false, and as a result there is an order of protection against him for making these false allegations. Please do not believe this nonsense, he IS in counselling and needs to continue with psychotherapy as there is still delusional issues going on.

I needed to find a new doctor quickly and was told they were accepting new patients. My medications…read morehad run out and could not be re-filled and I explained my urgency to them. I visited the office to schedule an appointment. I was given an application to fill out. I said I'm not applying for a job, I want to make an appointment. They said I needed to apply to become a new patient. I've never heard of anything like that nor has anyone else. I have excellent insurance and no serious medical issues. I completed their application and left. A few days later I received a call saying all of their doctors were NOT taking new patients. I told them I clearly stated my urgency when I stopped in and was told they were taking new patients. Now I find out that wasn't true and I wasted 4 days waiting. They CLEARLY don't care about people's well being. In visiting many other doctors in my area I found many are under the Family Care Medical Group. I visited 5 with similar bad results. I would not trust these insensitive, uncaring people with my healthcare.

I have been using this practice for decades, and they are entirely professional and trust worthy…read more Right at the moment they are changing to the new EPIC medical records system, which, when it is completely in place, will be an improvement in speed and accuracy. During the roll=out there have been delays and rescheduled appointments, and longer wait times. It's temporary, folks. Bear with them. The office staff doesn't like it any more than we patients do - but in the end it will all be worth it.

Impossible to get someone to pick up the phone and answer your question. Messages to the portal…read moreseem to be ignored. Love my physician there but the office and the front desk workers do not seem to have the same care for patients.

My doctor switched here and I thought I would follow him and I've called a couple times and was…read moretold to call back to make an appointment, and now that I've given them all my information, they said I can have a single appointment in two weeks or that's it. They cannot schedule more than 2 weeks in advance. The girl kept misspelling my name and phone number.... Did each one three times very slowly and she kept saying that she kept doing it wrong and needed me to do it again. I was on hold over 20 minutes and she just answered laughing like she hadn't been doing anything so I don't really know what their staff does but I think I'm going to find a new doctor, sadly

I am 8 weeks pregnant. The first visit was amazing and the doctor I saw was very nice and well…read moreeducated. My second appointment was the dating sonogram, and the technician was fabulous (very sweet, gentle and attentive). Unfortunately that's where the good ends, and the really bad begins. I had to go yesterday (02/03/16) for the OB intake appointment which included a pap smear. I walk in the room with the nurse and see all of the tools used for a pap smear laying directly on the counter. I informed the nurse that that was not sterile protocol, and was ignored. When the nurse practitioner came in I told her about the stuff on the counter and that I didn't want that particular stuff to be used on me as it was not sterile. She agreed to get new equipment, which was then put on a paper towel(Thanks, but that's still not clean)! The nurse practitioner and the nurse never washed their hands before or after my procedure. After I spoke up about them not following protocol I was treated rudely and the nurse practitioner was anything but gentle. It was gross and honestly made me very uncomfortable and I really wanted to cry. After this was finished I had to go have blood drawn. This procedure left me with a swollen and heavily bruised arm. I have never had an experience like this in my entire life, and this is my second pregnancy! Please steer clear of this place as it seems to be more of a health hazard than a place of Medicine! Just so people don't think I'm talking out of my ass, I am currently a student of Medicine. I know procedure, and how things are supposed to be... This place did not follow one clean technique or sterile technique procedure, and it's horrifying to see that they are still operating as a medical facility!