My mother hired TriWay Enterprises to re-face her kitchen cabinets. The end result was Ok, but there are still issues that Toni and Jim refuse to correct.
The process began with samples of stain color. We asked that four or five stain colors be applied to two different types of wood, maple and birch. Jim only supplied Maple. When Jim started the job, he didn't stir the can of stain, which resulted in the cabinet doors being a purple color. Jim did not want to re-stain until we insisted. The Cabinets were supposed to be laminated with a maple veneer, but Toni and Jim sanded down the existing oak cabinet fronts and stained them, trying to pass them off as complete until I confronted them that the veneer was supposed to be maple. Some of the cabinet door fronts were made incorrectly with borders much too wide because Jim had measured incorrectly. Jim wanted to just cut them off, which would not have matched the drawer front or cabinet door fronts above. During this process, disparaging remarks were made about my mother on Facebook. Jim was constantly bickering and belligerent with my mother. TriWay was also contracted to replace the front door of the house. After we received the invoice, we found that we were charged a much higher price for the door hardware (much more than a standard markup). And the discount place where Jim purchased the hardware is not approved by the manufacturer, so the hardware is not covered under a warranty. When choosing a front door, Jim presented some pictures of front doors as my mother's only choices. She wanted a specific door from HD. Jim became angry about this (probably because he wouldn't make as much money on the door). The salesman at HD also commented on Jims bad attitude. Back to the cabinets, there was additional staining that we wanted to do under the cabinets, so I requested that the can of stain and clear coat be left as we had paid for them. Jim took the materials that we paid for and didn't return them when requested. One of the upper cabinet doors has a very large chip at the top. When asked about it, Jim wanted to use some putty to "Fix" it. When the job was over, they left a mess in the garage. During the job, Jim went across the street to my sister's house and complained about my mother...very unprofessional. After the job was complete and they left, we found that one of the drawer fronts is not consistent with the rest. The border of the drawer front is ¼" thick and all others are 3/8" thick. Also, the drawer front has pencil marks on it that no one erased before staining and clear coating over them. I have contacted Toni and Jim several times and my calls go unanswered. Toni called me back at one point and promised to fix the problem the next week but since then she just ignores my calls. I have even asked for the name of the cabinet maker so that I can resolve the problem myself and they will not share that information. Additionally, my mother found a charging cable that belonged to Toni and called Toni to return it. Toni told her to Never call her again. We will never do business with these unprofessional, rude, and deceitful individuals again and would never recommend them. read more
