Great staff at Sears in Burlington! Friendly and Knowledgeable! Will shop there again!read more

Excellent company who truly cares about the community. Quality work and excellent customer service!read more

Their customer service and communication regarding arrival times are top notch. Very impressed…read morewith the quality of work. The gentlemen who came for fireplace maintenance and thermostat relocation were upbeat and professional. They were not satisfied with "good enough" work and went the extra mile to make sure everything was right.

We just had the best customer service experience with Cody DeBoe at The Great Escape! What a…read morepleasure it was to work with him on our purchase!! He was professional, knowledgeable, kind, patient and so helpful with us while we went back and forth on our purchase trying to decide on what we really wanted, he helped us in every step of the way to make sure we got exactly what we would be happy with. The Great Escape is lucky to have Cody as an employee! Thanks again, Cody!

The delivery men Bill and Billy were excellent, hard working, extremely knowledgeable and even went…read moreabove and beyond to complete their profession. I highly recommend them for delivery

Excellent service and parts availability at reasonable prices. Great people to deal with.read more

Way, waaaaaaay over priced! Charges shipping & handling on orders on top of his price, so he's…read moreoverpriced compared to the competition. Try Scott's Equipment on Lynnwood Rd in Galesburg for products at close to half price. If Kaser's keeps these pricing practices up, he won't be in business too much longer.

SCORE! Happy, polite phone operator as well as repairman Don…read more We knew we used our fireplace A LOT, but a week without it, made us appreciate Barnett's House of Fireplaces ~ (insider info, he was able to remove something [gooey] a g'child stuck to the glass through the grate over a year ago)

It's hard to find a business that really cares for their customers. This place does and we will…read moresupport them as well.

We cannot get service in a timely manner from them. I will not purchase any more appliances from…read morethem. Woman on phone was rude too. No stars at all...

My wife and I were lied to about the capability of a washer. We got it home and it destroyed my…read moresons brand new comforter. Took me forever and a lot of phone calls just to get them to take it back and refund my money. Now I'm out a 200 dollar comforter.

I recently visited my hometown for my mother's 92nd birthday. When we discovered that my mother's…read morerecliner had a broken arm, we knew she needed a new one right away. The staff at Bruxvoort's Decorating Center had a stair lift available to get her to the recliner showroom on the second floor. Their selection was terrific, and their prices reasonable. When I asked for delivery as soon as possible, the chair was delivered that day! Thank you for the great selection and service!

From the owner: Bruxvoort's Decorating is your one stop source for appliances, decor, flooring, and furniture. Our…read moreknowledgable staff is here to help you find what you want in a no-pressure environment.

Working with Fireplace and BBQ was a very nice experience. We had them custom-make a beautiful…read moreoutdoor fireplace screen door. The result was so much better than we hoped for! Chris was so professional and kept us posted during the entire process. Highly recommended!!!!!!

Great equipment but very few seasonings and accessories. There support of Napolean equipment shows…read morethey care about quality it would be helpful for more accessories after the purchase.

I can't say enough good things about this company locally owned family since 1975 really warm and…read morenice people. They treat everybody the same Chad Bruening has been to our house, not once, but twice to look at our fireplace and help us make a good decision for the size of our house. He spent a lot of time with us took measurements showed us which stove would work for our house. At first we were looking at fireplace inserts and then decided on a wood stove, he spent a lot of time on the features of the product and how easy it would be to operate. I truly think this is a great company. I'm very happy that we have them close to our home. Thank you so much to everyone that works there at Bruening heating. Great products at a good value. Believe me, you won't be disappointed doing business with this company. I will be back with before and after photos.

From the owner: Family owned and operated since 1975. We service and install heating and cooling systems; wood,…read moregas, electric fireplaces, stoves, and inserts. We also offer BBQ grills and accessories, outdoor kitchens, pergolas, fire pits, fire tables, and fireplace accessories. 24/7 service offered for emergency heating and cooling calls.