This company is a SCAM. They were paid for a job that wasn't even well done. The total payments…read morereceived thus far has been *higher* than the agreed upon amount. After payment - they've sent 3 different additional invoices, some of which for items that weren't even completed, and are threatening sending the unpaid balances to an attorney. Do NOT use this company.

I woke up on Jun 3, 2020 to find water all around my kitchen island. I then noticed the walls were…read morepulling from the woodwork. What the $%&*. The first call I made was to my insurance company USAA. They had no contacts listed for any restoration services in Kingman, so it was up to me to find one. I found Restoration1 listed on the internet, but they were based out of Lake Havasu City, AZ. I called them and had a representative on site within two hours. He surveyed the situation, call for assistance, and started working. Within a few hours, my once beautiful island was dismantled looking like a soggy moldy mess. They completely removed all the sheetrock, cabinets, sinks, granite tops and the leaking dishwasher. Completely sealed the area from floor to ceiling and turned on the blowers/dryers for the next three days. When they returned, they setup a temp kitchen sink, which was a huge help getting us back to "almost normal". They worked with the insurance company and keep them informed of everything taking place. (My USAA claims agent told me how pleased he was working with such a company and would put them at the top of the list for Mohave County restoration services.) It did take a couple of months to complete the project, however that was due to the workload of the cabinet maker. Once they installed the cabinets, the Restoration 1 crew came back and finished the job and it now looks just like before. I am extremely pleased with the workmanship they did and how they interacted with my family and the insurance company. I would recommend them to anyone who needs this type of service. PS: They now have a complete crew stationed in Kingman.

Water damage professionals arrived Within an hour after the…read moreplumber cleared The clog to assess the water damage. He was punctual , professional,and very polite. He Took the time to inspect the affected areas thoroughly and explained the situation in a way that was easy to understand.as a tenant, I appreciated how respectful and considerate he was throughout the visit. I would definitely recommend his services for any restoration needs.

We had water damage in the kitchen and our insurance company hired Water Damage Professionals. We…read moreare extremely happy with them and how everything turned out. They communicated and worked fast with us. They are very hardworking people. Thank you so much!

Servpro in Lake Havasu was assigned by our Insurance company to complete the rebuild of our home…read moreafter a flood in our kitchen. Our experience with Servpro has been inconsistent and lacked the professional standard expected. The staff Jason, Devin and Stacey had very poor communication and a lack of follow-through that created significant coordination difficulties and confusion throughout a process that should not have required nine months to finish. The company claimed work could not proceed without payment from the insurance provider, essentially forcing us to pay a deposit under the guise that the balance would be reconciled later. Despite providing us with written estimates, they ultimately disregarded those figures, retaining our deposits even after being paid by the insurance company while still attempting to collect additional money. Avoid working with this Servpro in Lake Havasu AZ.

DO NOT USE THIS COMPANY! The worst experience EVER!!!! It would take a week to describe my awful…read moreexperiences with this company! Employees urinating in my yard, using my pool as a bathtub, breaking/losing personal items. I could go on FOREVER! Scratching my new wood flooring and baseboards, then tried to hide it! They did try at the end to make some things right, but the damage was done. I didn't see the deep scratches in my flooring and baseboards until it was too late to hold them responsible! LUCKY FOR THEM!

**Absolutely Exceptional Service -- Highly Recommend Independent Restoration Service!**…read more I cannot say enough wonderful things about Independent Restoration Service and the owner, Ezekiel. From the very beginning, it was obvious that he is not just a business owner who sends people out to do a job. He is completely hands-on, genuinely cares about his customers, and takes tremendous pride in his business. You can see that in every single step of the process. We had just purchased our home in a new city, and within 24 hours, we were given a truly horrific "welcome to the neighborhood." We were overwhelmed, stressed, and honestly didn't know where to turn. Ezekiel was incredibly helpful, comforting, responsive, and unbelievably fast. During a situation that could have been even more stressful, he gave us reassurance that we were in good hands. I didn't care what the insurance company had to say about who we should use. **I wanted to choose the company with the best reputation and the best reviews -- and Independent Restoration Service had earned that reputation for a reason.** After experiencing their service firsthand, I completely understand why. Ezekiel went above and beyond, and his personal involvement made such a difference. It is rare these days to find someone who genuinely cares about the work they do, the people they serve, and the reputation they have built. If you ever find yourself in the unfortunate situation of needing restoration services, **do yourself a favor and call Independent Restoration Service.** Their reviews speak highly of them, but experiencing their service firsthand speaks even louder. **Thank you, Ezekiel, for taking such great care of us when we really needed it. We are incredibly grateful! **. R & D on Rainbow Ave

I had a great experience with Independent Restoration Services! They were professional, responsive,…read moreand easy to work with. The work was done efficiently and everything was handled with care. I really appreciate everyone's communication throughout the process and would definitely recommend them to anyone needing restoration services :)

Was worried about a potential small mold spot. All Dry Services came the next day and checked it…read morefor me. Gave me some resources and the straight answer (that there didn't seem like there was anything to worry about). Overall great experience. Will definitely call them again in the future!

Look no further for remediation companies! We had water damage in our home and are so glad we found…read moreAll Dry. Miguel and his team were outstanding to work with from start to finish. He took the time to clearly explain my options when dealing with the insurance companies, which made a stressful situation much easier to navigate. He was always on time, extremely responsive, and communicated proactively throughout the entire process. Most importantly, they took immaculate care of my home. Their work was professional, respectful, and thorough. Miguel was honest, trustworthy, and responsive--exactly what you need in a service business. What really stood out was his follow-through and updates. He checked in before work began to make sure everything was clear and continued to follow up even after the service was completed and payment was made. That level of care and accountability is rare. I would 1000% recommend All Dry without hesitation.

I feel compelled to share my experience with Green Solution Environmental Services, as it was…read moredeeply disappointing and frustrating. I was charged for work that was never completed, and when I requested the invoice to be corrected, I noticed that every charge on the revised invoice had been increased. This king of behavior feels highly unethical. Unfortunately, I had to work with them because they were brought in through my insurance company. But based on my experience, I would strongly advise others to avoid Green Solution Environmental Services. I also want to caution that they appear to operate under another name - Genesis - which I was later told is essentially the same company. This dual identity only adds to the confusion and lack of transparency. In my opinion, it's best to steer clear of both Green Solutions and Genesis. I would not recommend them under any circumstances.

Very bad customer service. I called more than 20 times. Left voicemail message 6 times, also…read moreemailed . No one responded

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

I reached out for a quote for 2 water heater replacements. My estimates came in at 4500- 5800 for…read moreboth. Here is their response. Okay great. With permits I can replace 2 for you with new shut off valves and lines with permits for $11,000. This includes 2 new units all installed with a 1 year warranty on workmanship and a 6 year manufacture warranty. When do you need these installed?

I had a water leak in my kitchen around 9PM on a weeknight -- absolute nightmare. I called Sin City…read moreRestoration, not expecting much that late, but to my surprise, they answered immediately and had a crew on-site within 45 minutes. They quickly assessed the damage, walked me through what needed to be done, and even helped me file an insurance claim -- something I had no idea how to start. By the time midnight rolled around, they already had drying equipment set up and the cleanup was in full swing. They truly went above and beyond. Their professionalism, speed, and genuine care turned a stressful situation into a manageable one. I can't recommend Sin City Restoration enough. If you ever have an emergency, these are the people you want to call.

From the owner: With over 12 years of experience in the restoration industry, I bring a combination of expertise,…read morededication, and personalized service to every project. My commitment to excellence ensures that each client receives top-quality results tailored to their unique needs. I pride myself on clear communication, punctuality, and exceeding expectations, which has led to a strong track record of satisfied customers. By choosing my services, you're not just hiring a professional—you're partnering with someone who genuinely cares about bringing your property to pre loss standards.

I have used John and his staff for couple of different jobs at my home. They provide a great…read moreservice and are very professional. I highly recommend them.

From the owner: If you have Water in your Home or Office, 1-800 Water Damage is The Fastest Way Back To Normal!read more

This company has a friendly and respectful staff with great work ethic and they're able to work…read morewith customers with any concerns they may have. The office worker Nancy is a beautiful soul and friendly while being informative.The owners of the company have amazing work ethic and take care of their staff. and their customers. in such a shifty untrustworthy world we are living in Inland water damage is there for all your water damage and mold inspection and removal needs with a true concern for the customer experience :)

I can't recommend Quincy enough. He handled everything from moisture removal and equipment setup to…read morethe actual drywall repair. What really set him apart was his help with the insurance claim process--he made a stressful situation much easier to manage. If you want someone who is thorough and knows the technical side of leaks, ask for Quincy.