I've had to pleasure of working with Hartley and Co. on a few projects. The quality and attention…read moreto detail is what you want to see when installing HVAC equipment. I highly recommend giving him a call!

From the owner: Hartley and Co. Heating and Air Conditioning is committed to providing quality service. Not only…read morethat, their technicians go above and beyond to ensure customers are happy.

My entire HVAC system died on a Friday of a long weekend, not only did they answer the phone, they…read more"stopped by" on the way to another job, made an assessment and then squeezed me in a few days later. I am not normally "a leave a review" kind of person, but these guys were soooo amazing that I wanted to make sure to give them a shout out.

From the owner: Battling against BC's erratic weather can be challenging without reliable plumbing and HVAC systems…read moreat home. When things go wrong, your comfort suffers. That is when EcoFlow Plumbing & Heating Inc. steps in. With our expertise in installing and replacing heat pumps, boilers, AC, and mini split heat pumps, from Vernon to Salmon Arm, we are your shield against discomfort, no matter the season!

Rick was great! Called him late on a Friday afternoon: he took the time to explain our options and…read moreprovided us with his professional insight. Here's a shocker: he wasn't recommending the most expensive option! Then he offered to come out on a Saturday...the next day! If you are lucky enough to live in this part of the world you can really appreciate how unusual that is. The next day, Rick was running a bit later than anticipated and he actually texted me to let me know that (another shocker right?!). When he arrived he was dressed professionally and went straight to work. He had our hot water tank replaced in 2 hrs! And here's another pleasant surprise: our invoice on the hot water tank was LOWER than what he quoted. We ended up adding a new pan so the total was within $100 of the quoted price even with this added piece. It's so hard to find good help in this region. Trust when you call Q you're getting a professional, timely experience at uber competitive prices. I wouldn't hesitate to recommend them. In fact, I took a stack of cards to let my family & friends know.

Rick did an awesome job! Explained everything thoroughly and had the best price of 3 quotes! Was…read morerunning a little bit late but gave me the heads up in advance. Much appreciated! Thanks for your quality work! - Mike D.

I booked and appointment three weeks ahead of time, took the morning off work, then received a call…read morean hour after the appt was supposed to start saying they had no workers and I had to rebook. That was 3 hours off work. So I rebooked for three weeks later, another morning off work, get a call from the guy who was supposed to do the service stating he will "be right there" I live in Dufferin....an hour later he finally shows up saying "oh there was an accident on Hillside drive" It was a bunch of BS and lying: there was no accident on Hillside that morning - he was getting breakfast at Timmies....I would never use this company again - total lack of credibility. If their service guys lie what else are they doing behind the customer's back? Dont use this company...

I was driving on Highway 1 East out of Kamloops and some moron in one of their trucks towing a…read moretrailer was driving in the left hand lane. He was driving, NOT PASSING. After being passed by NUMEROUS vehicles on the right, he continued to DRIVE in the left hand lane. If he has no clue how to drive or has no respect for common rules of the road, there's no way in hell I would ever hire this company.

Responded to an emergency call on a Saturday due our furnace not working. we had company arriving…read morefrom out of town . He was here within an hour, managed to procure the part from a supplier who was not open and repaired the issue all within 3 hours. He took care of the warranty paperwork for the part ! We would recommend him highly

My Air conditioner stopped working or so I thought... it was actually the fan in the furnace which…read moreblew apart. I called Raj and he was able to come over the next day (thankfully as we are in 33+ weather) and take a look. He was quick, efficient, pleasant and provided amazing service. He ordered the part, which came the following day and he installed it. Thank you so much Raj. We appreciate the cool house. I will be using him for all my heating/air servicing from now on. Highly recommend Raj.

I contacted Hadwin's in March 2021 to service my gas heater. The technician attended on March 17th…read moreand determined that the gas valve was faulty. The report read: "Accessed unit, tested operation. Unit will not start. Verified god (sic) spark ignitor, gas supply is good. Found gas valve is faulty. Sourced parts, cleaned up site. Will quote gas valve and other replacement options." I was charged $325.50 for this service. This seemed an excessive charge for what should have been a fairly straightforward process. I complained about this unsatisfactory service and the bill was reduced to $283.50 with the explanation that "...please note we have to account for the time spent calling wholesalers sourcing out replacement parts as well as a new heater." I paid in full. This explanation would indicate either the technician required further assistance in diagnosing the problem as he felt unqualified to do so, or was looking for parts or replacement units to solve the problem. I responded: "I appreciate that there is a first time for everything and I have no problem paying for work that has been agreed upon and completed. However, I'm not in agreement with paying for time spent browsing/searching on the internet or time spent on the phone." I indicated that I looked forward to receiving a quote for a new heater. Five months later, in spite of the fact that my bill was apparently for "time spent calling wholesalers sourcing out replacement parts as well as a new heater", I have not heard again from the company regarding this matter. A further problem with Hadwin's service came to light when I needed air conditioning during the recent heat wave. My A/C unit would not start. Because of the poor service I experienced from Hadwin's, I called another company to service the unit. Unfortunately, this led to a distressing series of events in which it appeared that the compressor was faulty and the unit could not be repaired. Apparently I needed a replacement unit at an estimated cost of at least $7,500.00. Fortunately, as a result of further consultation, a very experienced technician from a third company was able to diagnose the problem, not as a faulty compressor, but faulty wiring when the new furnace, purchased from Hadwin's was installed by them in October 2020. The wiring was corrected and the unit has performed perfectly ever since. I reported this to Hadwin's and received the response: "Sometimes mistakes can happen on the low voltage wiring and the wire unfortunately must have been put on the wrong terminal." On neither occasion has Hadwin's taken responsibility for the problem or offered any compensation for the expense and aggravation occasioned by their incompetence. In summary, I would warn anyone considering using Hadwin's to carefully evaluate their response before agreeing to any costly repairs or service. Each time I have aired my very legitimate complaints to the company I have been brushed off with banal comments that trivialise the expense, trouble and stress I have been subjected to as a result of their incompetence.

Good technician but billed for more time than here. Fixed the issue friendly but rip off no wonder…read morefasted appointment in Kamloops

Steve, Just wanted to extend a huge thank you for the help you sent to us, his name is Steve…read more(Wilson, I believe). He was extremely helpful and was also very quick in solving our loose bathroom taps. He was also very clean, with regard to his quick mop up of any residue or moisture that was left over, as he replaced all 3 internal workings of the 3 taps. As always, the service extended from Rapid Cool was 1st class. Which brings to mind, the crew that replaced our water heater, not too long ago, and unplugged our kitchen drains were just as professional in their help--always appreciated, thank you! We would gladly recommend your service to anyone that requires same! Regards, Barry Gaines

Did a great job. On time. Polite and courteous. Would hire…read morethe again mo problem.

I would love to have rated Titan Plumbing, but they did not turn up when arranged. When I…read morecontacted them an hour after the arranged time they claimed they never spoke to me. The funny thing is that I have the original telephone conversation document on my cell phone.

Made plans many days ahead of time to get hot water tank replaced. Took a day off for it but never…read morehappened. Lack of communication was a problem. Found someone else.