Tri Pointe Homes was a great experience. Communication was clear, the process was smooth, and the workmanship looks great. Our questions were answered quickly, and the team was professional from start to finish. Highly recommend. read more

Low grade homes, terrible sales people, middle management is lacking and Las Vegas leadership even worse. Two new communities in Lake Las Vegas are hideous. One in south shore which is too overpriced and the other on north shore is interesting - they released 9 homesites in phase 1 but they already chose high priced structural upgrades, and there is no backing out of them. The model designs, especially in the larger home is hideous. Whoever designed it should go get training. Don't waste your time with them. Just a low end builder trying to break into the high end market read more

Absolutely terrible experience at Edgewood by Tri Pointe Homes in Summerlin. I had a self guided tour scheduled for 4:00 pm through their QR code system. When I arrived, the onsite agent had no idea how the self tour process even worked. Instead of helping, she wasted nearly 40 minutes of my time despite me repeatedly telling her I needed to get into my scheduled self tour before my time slot expired. Because of her incompetence, I missed my appointment entirely. During this time, she tried to size me and my friends up and made several condescending remarks. The most insulting comment was, "Oh you know where we are at right? This is Summerlin. We are surrounded by million dollar homes." As if the numerous Summerlin flags everywhere were not obvious. What made that comment even more ridiculous is that I literally live right across the street from these homes. She was rude, dismissive, and spoke down to both me and a realtor present. After all of this, she then asked me to close the gate at the self toured model and the office modules at closing time, as if that was somehow my responsibility after she had already wasted my time and cost me my scheduled tour. For reference, Edgewood has three model homes you can tour through their office, and couple completed homes that are meant to be self toured using their QR code system within a set time window. This agent clearly does not understand how their own process works and has no business interacting with potential buyers. If this is how Tri Pointe treats people who are genuinely interested in their homes, imagine how they treat you after you sign. Completely unprofessional, disrespectful, and a total waste of time. Avoid this location or more importantly this realtor. read more

This is totally a 100% a five-star organization. I am pretty sure the bad reviews are fictitious and submitted by competing homebuilders (ah, such integrity!). TriPointe proves they are the best through action. I have never dealt with a company that has such incredible commitment to customer satisfaction and follow-up. Leading the way is customer service superhero Grant Harworth. He is cut from the same cloth as my sales agent Jonathan Jhayem, and my amazing realtor, Ryoko Murai of Ryoko Realty. When I noticed that my Mesquite tree was growing faster than the national debt, Grant, along with rising star Attila, rushed over in less than 20 minutes and assessed the situation. When your homebuilder has a faster response time than the local PD, that's something. And this is the second time my tree has practically doubled in size in less than 1 year and Grant jumped in then as well. He said that the branches were growing so fast that their weight risked splitting the tree and killing it, not to mention damaging the trident car (Maserati) that often parks under it. With my consent Grant and Attila trimmed the troublesome branches, and then hauled them away, but not before re-securing the tree to its quay stakes. Cost to me: zero. I have nothing but high praise for TriPointe. There are no weak links on their staff. I love their Spanish modern homes. They are timeless and extremely well-built. Thanks Grant, Jonathan, Attila, and Ryoko! read more

Tri pointe Atlas, who is our customer care person. Seems like Justin has gone MIA again after asking us if we need any repairs.. 9/19: UPDATE I've been a little harsh on this review because of the lack of communication we've received since moving in and it seemed like the only way to get a response was when I wrote a Yelp review, funny enough. Anyways, Justin has come through with fixing our water heater and garage without the need to follow up on him which is a plus. read more

As an update, the issues continue to no surprise. For any buyers out there, please be aware that Tripoint will do the minimum to pass inspection. Let me explain: your street will have random patchwork upon move in; your HOA will hold YOU accountable. For any brick work on the side of your home or in your backyard, Tripoint will only treat (for efflorescence, etc,) only 9 blocks from the top down; The HOA, will hold you accountable. Who would have thought?! Now you know. I will update as more issues arise. read more

To whoever runs the marketing team for your company. I've know called twice due to your company's decision on where to put a sign. I completely understand putting the sign on the corner of a high traffic street is great. Where you put the sign is blocking traffic's view of the street. Can someone please help either you or your third party sign company realize that blocking traffic's view is not safe. Very unsafe this is the 3rd time contacting first 2 times I called this time I'm leaving a review. read more

There were real creeps. The workmanship on the homes was terrible, and there seemed to be no quality control whatsoever. They asked for $20,000 earnest money on a $350,000 home. I noticed that many other homeowners said they were scammed out of their earnest money, so we didn't fall for that. read more

If you are considering buying a new Tripointe home, be prepared for disappointment.  We have been in our house for 14 months now. When we did the final walkthrough in April 2022 we had a number of minor issues such as paint scuffs, doors with the wrong hardware screws, door latches that just don't work right, and a sliding door that makes a large pop every time you close it. You work with the customer service team to note these issues and you foolishly hope they will be solved quickly. It has been my experience that: - You are the general contractor for your house. Tripointe has already received their check when you bought the house and will do the most basic follow up possible. - Tripointe customer service is very poor at following up on issues. You need to repeatedly point the issues out and there is no easy way for you to track progress. I have had at least three walkthroughs where we create a punch list of issues, many of these issues have persisted since the final walkthrough. In their defense, it appears Tripointe is purposely overloading their team with too much work. - Tripointe has outsourced their entire home building to subcontractors. You aren't buying a Tripointe home, you're buying a home from a subcontractor you have no relationship with. Tripointe won't stand behind their product, because they didn't actually do the work. - Missed appointments. Approximately 25% of our appointments are no shows, appointments with 4-hour windows such as 8AM to 12PM. When they do show, they often have the wrong part or are not qualified to fix the issue. Many times the appointment ends with "you'll hear from us soon" but no one ever follows up. We had read horror stories about paying builders for upgrades, but we still chose flooring upgrades for $30K with Tripointe because "it would be covered by the house warranty." In reality what happens when there is a issue with the installed upgrade is Tripointe brings out their contractor, who starts a finger pointing contest. Is it the builder, the installer, the flooring manufacturer or the customer's fault? This goes on for 8 months before Tripointe says "pulling some baseboard off the walls and lifting some planks in perimeter" which means continuing to live with bubbling flooring for many more months. I suspect we'll be in the house for up to two years with subpar flooring. Finally, quality.... Our new house appears to be solid, no major issues, but the finishing touches were subpar. The paint was spotty, the new windows and doors banged up from construction crews and not to the quality I would want from a brand-new house. In retrospect I should have paid for a very deep professional clean the day and full interior paint the first day we had the keys.  I might consider buying another Tripointe home, but I would budget for me to hire a team to really make the house finished. Your new Tripointe home is not going to be a finished product when you move in. read more

Tri Pointe Homes - Blue tape marks the parts of our floor that is bubbling. This small area is just one area throughout the house like this. - Home Developers Near Me - Las Vegas, Nevada

Think Twice before buying a house from this builder. We have a deteriorating concrete wall that Tri Pointe Homes refuses to repair. We first contacted them in Oct 2016 when the damage was minor but they refused to take responsibility. Since then the wall has gotten worse and developed more cracks in multiple locations. We recently contacted them again and submitted reports from local landscaping and construction companies showing that the wall damage was from poor initial construction. They again would not take responsibility. Had they just repaired the wall 6 years ago we would not be in this situation. read more

Tri Pointe Homes - one of many cracks. - Home Developers Near Me - Las Vegas, Nevada

I purchased a new home from Tri Pointe Home in late 2021 and if you plan to buy a new home from Tri Pointe, be prepared for subpar quality. Tri Pointe cut corners to speed up the completion of the homes, and the house started breaking down soon after. There were three issues with the home within the first 16 months, and the latest issue is unresolved. The builder's customer service manager is unresponsive. Issue1: Water damage and the kitchen was unusable for three months without compensation. Issue 2: AC Unit stopped working. Three different AC companies said the builder stepped on the water pan while installing and damaged the pan, so the AC stopped working. Issue 3: NOT RESOLVED. The tile floor cracked and tented up across the living room, approximately 20 feet. I took pictures and called and texted the CS manager, but no response for days. I called an outside contractor to evaluate the floor. Upon removing the first cracked tile, it is evident that no foundation or board supports the tiles. There were gaps between the tiles and the ground, causing the tiles to tent. UPDATE: I had 2 independent contractors come by, after removing the tiles, they identified the exact problem immediately. The right way to install tiles is to put adhesives on the floor and the back of the tiles so they will stick and prevent gaps from forming between the tiles and the floor. However, the installers put the adhesives on the floor and laid the tiles on top. Over time, the tiles and the floor gaps gave way and were tented. About 75% of the tiles were not properly installed, so I had to replace the entire flooring 16 months after the house was built. See the attached pictures of the back of the tiles UPDATE 2 - this is the response from TriPointe after my BBB complaint. TP's 1st Response: Thursday, December 29, 2022 The consumer's response does not offer any new information. As stated earlier, the consumer is not the original purchaser of the home from Tri Pointe Homes. With respect to the one "NOT RESOLVED" issue listed by the consumer, the consumer refused to allow Tri Pointe and its flooring trade partner to inspect and evaluate the consumer's tile flooring concerns. Instead of allowing Tri Pointe and its flooring trade partner to inspect and evaluate these concerns (which could have taken place on December 29, 2022), the consumer hired his own contractor to replace all of the home's tile flooring. Because the consumer refused to allow Tri Pointe the opportunity to evaluate and, if required, make repairs to his tile flooring, Tri Pointe has no obligation to the consumer related to his tile flooring under Tri Pointe's limited warranty or state law. Likewise, Tri Pointe has no legal obligation to provide the consumer with any "compensation" for the first two issues he listed in his complaint. Tri Pointe considers this matter closed. My Response: I did request TriPointe to come inspect the damage. The site manager came by and took pictures. The timeline for TriPointe to assess the damage is unacceptable. The damage occurred on 12/14/22, I called, texted, and left voicemails for the site manager on 12/14 and 12/15. I finally received a response from the site manager on 12/19, which he came by to take pictures. The site manager (Justin) asked me to give him a couple of days to get with the installers. A couple of days turned into a week. Justin responded on 12/28 saying the earliest anyone can come out just for an assessment is 1/10/2023, almost 4 weeks after the crack from wall-to-wall in the living room. There is still no guarantee of replacement. TriPointe simply does not care about the hazardous environment created by the cracks. It is unacceptable to wait 4 weeks just to assess the damage. TP's 2nd Response: Tuesday, January 3, 2023 The consumer is not the original purchaser of the home from Tri Pointe Homes. With respect to the one "NOT RESOLVED" issue listed by the consumer, the consumer refused to allow Tri Pointe and its flooring trade partner to inspect and evaluate the consumer's tile flooring concerns. Instead of allowing Tri Pointe and its flooring trade partner to inspect and evaluate these concerns (which could have taken place on December 29, 2022), the consumer hired his own contractor to replace all of the home's tile flooring. Because the consumer refused to allow Tri Pointe the opportunity to evaluate and, if required, make repairs to his tile flooring, Tri Pointe has no obligation to the consumer related to his tile flooring under Tri Pointe's limited warranty or state law. Likewise, Tri Pointe has no legal obligation to provide the consumer with any "compensation" for the first two issues he listed in his complaint. Tri Pointe considers this matter closed.  I am attaching the text from the site manager which he said the earliest for any assessment will be 1/10, not the 12/29 TP claimed. read more

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Love the homes! A little pricey for the square footage but Everything is getting expensive in Vegas!

From Doug Bauer and Tom Mitchell on down, it is all about the bottom line for TPH. After seeing the reviews, with pictures, why would anyone with a phone, computer, or a semblance of intelligence make such a large lifetime decision by buying a home from these company. My particular experience includes poor plumbing workmanship leading to a burst pipe and a 250K repair bill. That was after I was about to go into contract on a new home when they decided not to honor my realtor so they would not have to pay commission, when the salesperson had cleared my realtor. Now they are offering 25k incentives on completed homes if you pay list price AND finance though their lender where they capture most of the 25K back. Yikes. If you are considering TPH, just pretend they do not exist and do not be fooled by their model homes with their Bobby Berk decos. read more

I am going to upgrade my review from a 1 to a 4 mainly because of the support we received from Tri Point Customer Service once they were made aware of the situation. Special call out to Rick McCollum, James Rampa and Erin Scott, who took the time to come over twice and understand the situation. Things have been a lot quieter and less dustier around here. Thanks again. read more

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my purchase experience was good by the sales staff and customer service. I love my new home. they received four stars because of their crooked title company they use and defend. Too many charges that make no sense and for things that other title companies do not charge. If I could have found my own title company this would had been a 5 star experience. That alone ruined my experience. read more

Moved to Vegas and my wife and I put down a deposit in Sept 2021. The house was done and we moved in May 2022. Overall with supply chain issues, that's impressive. Build quality is really good and I can tell they are trying to make customers happy. Overall, I feel we got a wonderful home for a very fair price. I love having a new construction. The plan is also very nice and modern. The builder is amazing. Hands down the best person at Tri pointe that I interacted with. Responds to everything super quickly, was always happy to set up a walkthrough and very helpful. Do not miss out on getting a walkthrough with the builder. read more

We love our new neighborhood and the design of our home but Tri Pointe homes is a nightmare to deal with. Most staff are friendly but they cannot be trusted to address problems promptly or property. During the building process and after closing there were a multitude of issues and the attention to detail is incredibly poor. Walls were textured incorrectly and had to be redone and final product sub-standard. Most cabinets were damaged in some way and their solution was to touchup rather than replace them. It took more than six months to have this problem resolved. We had to close with the incorrect appliances as they were not in stock, Tiles in the master shower were of different batches and did not match and had to be replaced 4 times. Interior painting was of poor quality and when corrected they even used the wrong sheen in bathrooms. We were also specifically told that a home at the end of the street would have a cinder block wall of regular height as its elevation it would look down into the backyards of our home as well as five others. The sales lady, Amy Noto said it would be the same height as the others however after closing she told us that special arrangements were made for this home as the owner had dementia and the height of the wall had been reduced so they had a better view. We called Amy Noto to register our concerns and was told I should plant big trees in our yard and that she was no longer dealing with Neighbour's concerns, closing the door in my face. My recommendation to anyone buying a Pardee home is to delay closing until you are 100% satisfied with your home. We closed in May 2020 and still have defects outstanding. read more

My problem isn't with the sales people or construction professionals. My problem is with customer service (or lack thereof) as soon as you are forced to close on an incomplete house. The customer services reps come and go quicker than I can blink. The builder knew for months before closing that we had broken and damaged windows, missing cabinet parts, etc. We made it very clear to them that these items needed to be handled before close of escrow or that we would need an escrow holdback in the amount of deficiencies. At the end of the day our hand was forced to close before these items were remedied or we would lose a deposit of over $100k. Here we are 4 months after close with still no clear answers as to when any of these items are going to be fixed and why cabinet parts are still missing despite being ordered 4 months ago. The incompetency at all levels of management is horrendous. The blame game just gets passed along to every single vendor with no one actually taking responsibility. But I guess it doesn't matter when no one is concerned about losing their job because it really isn't "their problem". In addition, we've now been told by the area director that because we have painted the walls with a higher quality paint than was provided by the builder that all of the repairs they have to come in and make after the fact that requires repainting will have to be handled by us or they will go in and use their crap quality paint. If the builder would have solved these issues months ago they wouldn't be faced with the extra "burden" of using a $40 gallon of paint vs a $25 gallon of paint. Like most frustrated homeowners we have no choice at this point but to get our attorney's involved. Not exactly the way we hoped to start the rest of our lives in our forever home. But sick of being the little guy battered by these corporate machines that think they can get away with anything. read more

The worst customer service. Have had a home for almost two years and man do they love to cut corners and do things half way. Terrible.

I never got a call from the construction manager. I wonder would something get done? I was told my pavers would be cleaned and they tried, but it did not work so well. Here it is more than a month later and I have to follow up! read more

Aside from the buyer paying all of the builder's closing costs, their title company wraps in hundred of dollars in junk fees every buyer should be aware of. I find this to be appalling considering the amount of money the buyer is already spending to live in a TriPointe community. As a buyer myself, I find their fees to be a rip off and much much higher than other title companies. See Below and keep in mind for your next purchase with this builder. Lender Fees Ask for an invoice for the price they are charging you for the credit report. Mirrors fee- It is a silly fee and as the first buyers of a house, there are obviously no other mortgage holders on the property. Escrow ***** Title Doc Preparation Fee- They are already charging an escrow fee. Why is the preparation not included in this? What doc is this being done for? If it is a traditional sale, there are no abnormal documents needing to be prepped. Endorsement Fee- What endorsement am I being charged for? Form 9- This is a standard form that no other title company charges for. TriPointe's excuse.... This is registered with the state and they have to charge. That is a BS answer and all that means is that they registered this document to be able to charge but it is a junk fee they can easily remove. Notary Fee- If you are signing in person, make sure you are not paying this fee. Title- Lender Title Insurance- WOW! This fee is double the price of other title companies. Title Owner Policy (optional) - Should be provided and also required. Keep these things in mind when signing and do not allow someone whose closing costs you are already paying to rob you of more money. read more

This builder has the worst customer experience should you have to deal with any mistakes they make. They are not accountable and did a super sloppy job on my new home. Besides a major construction defect that the City made them fix, the upgrades were taken as a joke by them and they say this type of cracking around my windows, for a 7 month old home, is to be expected... lmbo. My Pulte home never did this. read more

Tri Pointe Homes - They don't care about the quality of their work. - Home Developers Near Me - Las Vegas, Nevada

I just want to be as transparent as possible about how bad this builder has been, we purchased our home through Pardee and then tri pointe took over. We purchased our home back in august of 2020 and we still have multiple issues with this builder. Issues they've tried to fix and now have made worse. We were in contact with Rick, james and Erin all who have made empty promise after empty promise. We are still under warranty of all items in our home and now they are telling us they will no fix or replace any of the items they promised without us contacting the contractors board. What kind of builder does this to their customers? We have been more than patient with them as we've lived her for a year with things still broken. Now we have structural damage on our house and that's why the backed down. James Rampa and Erin Scott shouldn't even work in customer service considering they can't do a single thing right for their customers. We didn't pay 500k on a half A** house. We have family friends and other neighbors in our neighborhood having the same issues including their BRAND NEW air conditioning units going out.. and tripointe of course couldn't do anything right away for them either. I should also add we had HOLES in our foundation that they laid carpet over and put caulking to fill the hole. We ripped out all carpet and put in new flooring. Our baseboard had like 6 inch gaps also had to replace those along with tile through house. Needless to say, if you want a home with cracks, bad flooring and tile jobs, terrible paint and flashing everywhere Tri pointe is you're builder. Never ever ever purchasing a home through them again and I will make sure they make this right!! read more

Tri Pointe Homes - This is the crack that they told us is fine and we can contact the contractors board to get fixed.. YET WE ARE UNDER WARRANTY - Home Developers Near Me - Las Vegas, Nevada

Do not use their lender or title company i have a houseful of stuff in my yard signing day and they waited until the day before to sign documents when they've known all my information for 6 months. I lost thousands in delivery fees and storage costs and still have no keys read more

Amy Noto is a rockstar!!! She is amazing - knowledgeable, responsive, friendly - everything you want in the consummate sales professional. We really appreciate everything she did for us - including sending us weekly pictures on the progress of our home. We initially had someone buy the house we wanted, literally seconds before we put in our offer. We were so disappointed, but as they say... everything works out as it should. We got a much better home for the same price. THANKYOU AMY for making all that possible amidst the crazy COVID shortages, delays and price hikes. We love our new home in Midnight Ridge and we ill always be grateful to Amy for making that happen. Special shout out to Jonathan Jensen, whose awesome customer service and follow through enabled us to close on schedule. Thank you for accommodating all my weird requests as best as you could. Also wanted to thank Andrea Polednak from the design team for your great suggestions - am loving how everything is coming together. The entire team is just amazing. We would love to invite your whole team over for dinner after we get everything completed and we've moved in. You all did such an outstanding job and we are so blessed to have a home in the beautiful community you've built. read more

Tri Pointe Homes - Home Developers Near Me - Las Vegas, Nevada

The lady working today in the Overlook / Kings Canyon sales office is rude and condescending. She's not the person I would want representing my development. Not helpful. read more

NO STARS for being LIARS! Now TriPointe and was Pardee but, there is no change in their Lies. I have lived in this home for 61 days now and only 3 fix-it items have been addresses that were noted before we signed the loan documents. Customer service lacks knowledge, respect and the ability to diligently execute the warranty. Don't be fooled by their excuse that everything is covered under their blanket 2 warranty. Their 3rd party contractors use this as an excuse for shotty craftsmanship and lack of respect of the worksite. 3rd party contractors show up to fix initial walk through items on your time, all of which should have managed under the superintendents watch. They send out 3rd party contractors for warranty items and they come unprepared or bring the same damaged or broken windows. The customer service rep is a joke! All he does is cover up the fact that the repairs have not been done and that's only when he is on the schedule. He tends to schedule fix-it items on his day off so that you become the superintendent of these rookie contractors who have no ladders, tools , drop cloths or the same paint to touch up all the over spray in the different sheen. The lack of expertise in construction is apparent when you see the damaged cabinets, door molding, scratched windows, splattered paint on gates, front doors, out door lights and address tiles, carpet all along the wall perimeter and garage door. When they know you aren't looking, the fix it contractors trample your plants, drip different paint sheens on your walls, bathtub and bannister and wipe it with your finger. They have used spray paint out of a can inside your home to touch up flat paint on cabinets, bannister trim, doors and molding leaving spotted sheen marks all over the house. This company will allow their contractors to do anything to save a buck. We purchased the water softener from the developer and they contractors they used left out 4- 20lb bags of salt in the softener canister saving them a whole $20. The design center is no better. The representative that we dealt with was always using the excuse of being over worked, like she was the only one. Her biggest problem was her disorganization and trying to up charge you of items she called "special orders." In our first phase items we ordered, that needed to be installed in the foundation, and for which we paid a deposit for before signing the loan documents, where never executed. There plan was to saw cut through the foundation possibly cut the tension cables. We had to stop them and forgo our design plan option. There are so many issues with the walls not lining up from the ceiling area to the window sils, unpainted or unprimed drywall exposed where sections where never cut in with paint. They told us the spray coat of paint acted as the p[rimer and the second coat would be rolled on wall to wall but, that never happened. We have examples of where the superintendent drew on the bare dry wall for the construction workers examples what needed to be done bleeding through the single spray of flat paint. Their remedy is to give us 1- 5 gal paint can in the wall paint for a 3300 sq foot home. It wouldn't even be the same lot but, that's how they do things with this developer. I was told by the Sales rep that all the electrical fronts on the walls would be the same type ( Decor). A few weeks before signing the loan doc we see old style electrical fronts going up on a modern style home. Everyone denies that deco electrical plates where to be installed because, there is no way for the developer to hold the 3rd party crews accountable. The crews had set up make shift kitchen in our house with a microwave and hot plate small table and a stool, used the open drains for french style toilets, smashed banana peels into our drywall, left, 4 beers cans shoved into the walls behind the water heater studs, left orange peels on the window sils, threw salsa and burrito packages and take-out containers everywhere, Tagged our house with graffiti on the stair case wall, threw a coke can or some thing sticky and shiny on our outside siding near the front door and stained the second level siding, countless energy drink cans, water bottles, soft drinks thrown everywhere inside the home construction site when there was a dumpster 20 feet away outside by the driveway area. This is not an upscale developer anymore. They have lost the pride they once had: this is a train wreck with a bunch of incompetent people steering the wrong way on the tracks. read more