I want to express my heartfelt thanks to Pet Wellness Florence office. They made the process much…read moreeasier to bear today. One tech was MIMIS Nurse her entire time with me. She shed tears with us as the process took place, she and Mimi were buddies from the start, it was a love/hate relationship, she got a few bruises over the years from her bite, but loved her as we did. They had little electric candles and nice covers out for us to lay with them. I was laying with Misty until she was fully asleep. How I loved them both, and told them up to the time. We are now down to 3.

Kat enjoyed her visit today at her new vet! Friends & family tell me I'm a helicopter mom when it…read morecomes to my cat... well duhhh... she's my BABY! I was very impressed with how patient & gentle everyone handled her. We went in for her yearly vaccinations + some concerns about scabs/wounds on her skin & occasional irritated/watery eyes. I feel confident that we have found the culprit...food allergy! I left with new food for her specially formulated for cats with food allergies. Now... we wait and see how she reacts! In the meantime, she will only be consuming her RX food... no treats... sorry Kat!

This is the one and only place I take my dog when is needed. The staff is always great, rarely I…read morehave to wait and if I do is just a few minutes, and thats without an appointment. Everything is always spotless and the doctors always take the time to hear whats going on, explain everything and make sure you have everything you need. I tried multiple Noahs Ark's prior to finding them years ago and they dont come even close to this Animal Hospital. Highly recommend them and will continue going their even after moving away from the area.

This is our dog's clinic for the longest time, and I haven't got the chance of provide a feedback…read more For the past years that we were coming here, my dogs and family were very happy with the services we have from this clinic. The vets, assistants, and front desk clerks or all the staff seemed very friendly as helpful all the time. Yes, it's a little pricey, but you get your money's worth with the quality of care they provide. I called in this morning if I can have my miniature poodle for an emergency checkup due to having blood on his stool. The lady were able to get me in today for a 3:30 pm appointment. Their process is different due to the pandemic. I have to wait in the car, call them so I can check in, then an assistant will come take the dog from you and ask questions. Then you are asked to wait in u you sir car, and they will call you if you want to go ahead with the procedures or options of treatment for your dog. I highly recommend this clinic for your furry kids.

We have been clients of PetVet365 for four years and love them! After moving to the area 12 years…read moreago, we had two horrendous experiences with another vet and lost two of our dogs after care at that vet. (After boarding one of them, he died in my arms an hour after picking him up. They didn't notice that he was in respiratory distress. Just thought he was "nervous.") As you can imagine, we were very wary of looking for another vet. Thankfully, we tried PetVet365 and have been very pleased with them ever since. Over the last four years, we have rescued two dogs and had two still from when we moved here. Sadly, one passed due to age and heart issues that he had had all his life. PetVet365 managed his cardiac meds for several years until he passed at age 15 and 9 mos. However, one of the rescues was adopted as a puppy, and PetVet365 even helped socialize him until he was old enough to socialize in other environments. They welcomed our second rescue with open arms at the age of two. She had her semi-annual visit today, and she thought she was at a play date! Even our 16 1/2 year old chihuahua, who can be grumpy with anyone not her family, loves them! Their hours are so convenient for us because we work during the week. They always follow up to see how the patient is doing after a visit or procedure, which I greatly appreciate, having been in the medical field for 40 years myself. One item that I would note is that just like in human doctors' offices, you have medical practices and you have urgent care. You wouldn't walk into a doctor's office where you are not a patient and expect to be seen. You would need to establish care. That is not to say that they absolutely don't take walk-ins because I have seen people bring in a dog that they found and they scanned the dog for a microchip. That being said, if you're part of the wellness plan, they can be reached by text after hours, which is quite helpful. One of our dogs was on a prescription diet for urinary issues and that can be pricey. We got his diet through Chewy and never had a problem with getting his prescription for us to mail in ourselves. Also, we take their flea and tick meds to Costco where the price is the lowest. Again, never a problem to get that Rx in hand. No attitude whatsoever. When we brought up the diet after he had been on it for awhile, Dr. Smith gave us her blessing to wean him off of that and put him on regular diet to see how he does. We love this practice and would recommend to anyone looking for a vet!

They don't deserve 1 star!!!! Be ware ppl that love your animals.. oh yes they offer financing…read more Like i Said dr. Smith diagnosed baby in phone i paid 30.00 for triple antibiotic ointment that made her way worse.

The vets here are good, knowledgeable and have access to new technology. However this comes with a…read moreprice and they will try to sell you things that you probably don't need. For example, they told me I need to test my dog for heartworms every year... not a cheap test. My other vet said as long as she takes her medicine monthly, there is no need to test annually. The also told me she would need IV fluids, a heated table and pain meds after she was spayed. My other vet laughed and saved me $350. I was also on business in Japan when my dog got sick and they would not treat her without my consent.... which was quite an ordeal when I was half was around the world and 14 time zones away. All that being said. This is a good clinic and in an emergency is a good place, but I would not recommend for annual vaccinations, as they can be quite expensive.

We needed a vet that was close and thought this was a good choice until recently. Our dog had blood…read moredrawn last week due to frequent urination in the house (using test showed high sugar levels) Doctor suspected diabetes. They were going out of town until Monday and wanted us to wait until them to start insulin so they could get us in for an office visit to show us how to administer saline on our dog (this is Thursday) we also asked about our puppy, who had blood drawn to get spayed they following week - she has been scratching at her ear. We requested the Doctor to look at her ear while the blood was drawn and we were told no, we had to schedule a separate visit for this (this was Tuesday as well.) My husband called the Vet again and informed them that we could purchase the insulin for our dog at Walmart or Kroger, brother-in-law can show us how to administer the shot (he is a nurse - I know not a Vet tech...) and all we wanted to know was the amount to give. The Doctor relayed that we could go to (provided the location of an emergency vet) and receive a class on how to administer the insulin and they would provide the dose otherwise we would have to wait. My husband said at that point we would be switching vets. He was told OK and was then hung up on. Oh, they also wanted to charge us 450.00 to spay our puppy. We called the vet we used in Blue Ash that helped us through the rescue of one of our dogs and did everything over the phone with us. EVERYTHING with Burlington Pet Hospital was all about the MONEY....... I will gladly drive the 45 minutes to get the service that our dogs deserve and not be robbed blind in the process.....

Very caring staff! Great place to take your pets! Dr. Sector is a wonderful vet! Great location…read moreconvenient!

From the owner: General small animal medicine. Laser surgery. Stem cell- In clinic. In clinic lab. services…read more Allergy testing. Dentistry. Wellness program. Senior citizen discount.

Always helpful and knowledgeable. Listens to what you explain and is through in his science and…read morejudgment

Dr Middendorf is amazing! He cares for these animals like they are his own. hIGHLY recommend him…read moreand the practice!

I took my sweet ferret to be cremated here at the recommendation of an emergency clinic in…read moreCincinnati after his passing. Overall opinion: I will ALWAYS come here for animal cremation services from here forward. When I was younger, I had a bad experience with a cremation that was handled by the vet after my childhood dog had passed. They cremated her before they were able to do her paw printings. Obviously that is just devastating. My pup was gone forever. BUT let me tell you, this place showed me that you CAN trust them with your furry family members100%. My sweet Oliver was cremated and put into an urn I chose out of their large selection that they have. They had one that was for ferrets so that's the one I selected. I will attach photos of the urn and imprintings I received. I paid total 80$ or so for the cremation of Oliver, the urn for his ashes, hair clippings from Oliver, and the imprints from his feet and nose. So thankful for everything they were able to do for me.

It is very hard to write this review because I miss my best friend very much ! I am so happy I…read morefound faithful friends. This was such a hard thing for me to do but everyone at faithful friends was so sweet , helpful and so pleasant. I wasn't rushed and even was comforted in my breakdowns when dropping and picking up my baby. But whew ! The more I type tears start to fall but I am very happy I found faithful friends and chose them to cremate one of my closest pals in life !! My dog Buddy was put to rest in a very calm and loving environment so it makes me feel good! I would definitely recommend faithful friends.

Dr Mudman is fantastic! She didn't try to do unneeded tests to raise the bill - instead she stayed…read morevery aware of cost and did an amazing job with my older girls. All the staff is great and very good about explaining things.

Currently they are trying to hide the mishandling, at best, of a lost pet that was brought in. When…read morethe pet was claimed shortly after, it seems the vet tech just gave away someone's dog. Screenshot below, search the facebook group boone county neighborhood 2.0 for more info.

We brought our 10-year-old cat to Pet Wow in Florence, KY for an exam and vaccinations at the…read morerecommendation of a friend who brings her two cats here. She said she has been very happy with their service over the years. We were very happy today with the friendliness of the staff as well as the veterinarian. She was kind and knowledgable, and we felt that she enjoys what she does, loves and understands animals, and was happy we chose their clinic. We will bring our cat to their groomer on Monday, and she said she will check in on him while he is there. Based on our experience today, we highly recommend Pet Wow for your veterinary needs in this area.

I have used Petwow in this area for the last 5-6 years, mainly at the highland heights location. I…read morerecently switched to the this Florence location for convenience sake and after enjoying my visits there with our new dog. I took my older dog in this week for a dental cleaning, which he has had before at the other location so I knew generally what to expect. I dropped him off around 7:30am and called during my lunch to check on him which is when I was told he had a couple teeth pulled (the first time this has ever happened). He is a 7 year old Chihuahua, so that wasn't completely surprising, however I was told this by a receptionist or tech who had no further information. She didn't know why or which teeth. I was never called by the vet or tech that presided over the cleaning that day to explain which teeth and why. At the highland heights location, the vet personally calls you regardless to even tell you that their teeth were in great shape, let alone if one had to be pulled. They called me later to tell me he was finished, and still didn't know which teeth were pulled but told me they would give me the paper the vet/tech filled out during the procedure that would show the teeth. So this was disappointing in terms of communication but I was willing to let it go since overall it seems they did an acceptable job. A couple days pass and my chihuahua is finally back to his normal self enough to where I notice now that he has a decent sized bald patch at the back base of his tail. This was very shocking because I did not know what caused this, I initially even thought it was my new puppy that attacked my older dog. Thankfully I have a close friend with extensive vet tech experience and they explained that the vet did this and for what reasons. This had never been done to my chihuahua at his other handful of dental cleanings, so I was completely clueless and terrified before I found out what caused this. I really wish this experience had been better because I was already sold on permanently switching locations but I don't feel very confident after this experience overall. I feel like animals should be given autonomy through their owners, not just sent back home while giving no information to the owner as to what happened or why. I thought I should maybe call them to communicate this directly rather than leave a review but since I was not given the same courtesy, here we are. - Lori Singleton

Took our sweet Dudley in for his first vet visit What a great staff and they loved on Dudley…read more Very informative and listened to our questions Well done

I came in for an exam and vaccinations for my new puppy. Dr. Wilson was assisted by the tech Kayley…read moreand they were both wonderful. They were gentle and slow with my pup, while I offered treats. He enjoyed the attention and experience and I had all my questions answered. I trust Dr. Wilson with his medical care and I know my puppy has found his veterinarian!