I want to express my heartfelt thanks to Pet Wellness Florence office. They made the process much…read moreeasier to bear today. One tech was MIMIS Nurse her entire time with me. She shed tears with us as the process took place, she and Mimi were buddies from the start, it was a love/hate relationship, she got a few bruises over the years from her bite, but loved her as we did. They had little electric candles and nice covers out for us to lay with them. I was laying with Misty until she was fully asleep. How I loved them both, and told them up to the time. We are now down to 3.

Kat enjoyed her visit today at her new vet! Friends & family tell me I'm a helicopter mom when it…read morecomes to my cat... well duhhh... she's my BABY! I was very impressed with how patient & gentle everyone handled her. We went in for her yearly vaccinations + some concerns about scabs/wounds on her skin & occasional irritated/watery eyes. I feel confident that we have found the culprit...food allergy! I left with new food for her specially formulated for cats with food allergies. Now... we wait and see how she reacts! In the meantime, she will only be consuming her RX food... no treats... sorry Kat!

My little Murphy jumped out of my son's arms because he's such a crazy little Aussie. Poor guy was…read morein a lot of pain, but thankfully they saw us the next day for a treatment plan! He had a small fracture, they put in a stent, and he's been doing much better. We have a long recovery journey ahead and plenty of follow-ups, but I am grateful for this group.

I take my 2 senior dogs here regularly for their special needs. They are always very loving and…read morepatient and treat my pets like their own. I have had excellent care from all the providers, but I have to give a special shout out to Dr. Hale. He is so compassionate and very knowledgable. He has done amazing work to help my dogs.

ZERO STARS While they are friendly and seem helpful BEWARE!…read moreI strongly advise getting a second opinion and a price quote before proceeding with any major testing or treatments at PetVet365 Florence, specifically with Dr. Carson. My experience here felt less about my dog's health and more about upcharging at every opportunity. During our visit, the vet stated her main concern was a potential thyroid issue and recommended the more expensive "send-out" blood work and urinalysis because it would allow them to "see more." When the results came back, I was told the only abnormalities were elevated cholesterol and liver enzymes, and they immediately pushed for an $800 abdominal ultrasound as the next step. (thyroid is in the neck btw but they wanted to scan the lower abdomen) Because we had just paid a massive bill for the initial testing and fees(almost 800), we paused on the ultrasound. When I explicitly asked what the blood work showed about his thyroid, I was shocked to find out that a thyroid panel was never actually run. Even though it was their primary concern, they excluded it from the expensive panel and then wanted to charge me an additional $78 to do it much later, completely ignoring the fact that elevated cholesterol and liver enzymes are classic signs of a thyroid problem. Meanwhile my dog is deteriorating fast and barely able to function at all and they knew this. To make matters worse, there was a completely unacceptable medication switch. Without clear communication, they swapped out the medication refill I specifically asked for through text for a significantly more expensive one. At this point it felt like a deliberate attempt to get more money out of us and there was really no excuse for this mistake as the meds were not even named close to the same and they had it in black and white so they didn't hear or see incorrectly. We immediately took our dog to a different clinic for a second opinion. This vet listened, ran the correct tests immediately, and definitively diagnosed his thyroid problem within 48 hours so she could start the right medication. The most shocking part? The next vet performed all the same tests--including the ultrasound and the specific thyroid test--for less than half of what Dr. Carson and PetVet365 were trying to charge us just for the ultrasound alone. If you go here, double-check your itemized bills, verify exactly what tests are being run before they draw blood, and do not be afraid to walk away and seek care elsewhere. *Also fyi if you keep searching on here you will find many such reviews that are just buried and I am sure they will give the standard response that sounds like they did the right thing as they did to the others that dared to call this out. I assure you they did not. Save your money and more importantly the life of your pet and go to another place.

They don't deserve 1 star!!!! Be ware ppl that love your animals.. oh yes they offer financing…read more Like i Said dr. Smith diagnosed baby in phone i paid 30.00 for triple antibiotic ointment that made her way worse.

The vets here are good, knowledgeable and have access to new technology. However this comes with a…read moreprice and they will try to sell you things that you probably don't need. For example, they told me I need to test my dog for heartworms every year... not a cheap test. My other vet said as long as she takes her medicine monthly, there is no need to test annually. The also told me she would need IV fluids, a heated table and pain meds after she was spayed. My other vet laughed and saved me $350. I was also on business in Japan when my dog got sick and they would not treat her without my consent.... which was quite an ordeal when I was half was around the world and 14 time zones away. All that being said. This is a good clinic and in an emergency is a good place, but I would not recommend for annual vaccinations, as they can be quite expensive.

We needed a vet that was close and thought this was a good choice until recently. Our dog had blood…read moredrawn last week due to frequent urination in the house (using test showed high sugar levels) Doctor suspected diabetes. They were going out of town until Monday and wanted us to wait until them to start insulin so they could get us in for an office visit to show us how to administer saline on our dog (this is Thursday) we also asked about our puppy, who had blood drawn to get spayed they following week - she has been scratching at her ear. We requested the Doctor to look at her ear while the blood was drawn and we were told no, we had to schedule a separate visit for this (this was Tuesday as well.) My husband called the Vet again and informed them that we could purchase the insulin for our dog at Walmart or Kroger, brother-in-law can show us how to administer the shot (he is a nurse - I know not a Vet tech...) and all we wanted to know was the amount to give. The Doctor relayed that we could go to (provided the location of an emergency vet) and receive a class on how to administer the insulin and they would provide the dose otherwise we would have to wait. My husband said at that point we would be switching vets. He was told OK and was then hung up on. Oh, they also wanted to charge us 450.00 to spay our puppy. We called the vet we used in Blue Ash that helped us through the rescue of one of our dogs and did everything over the phone with us. EVERYTHING with Burlington Pet Hospital was all about the MONEY....... I will gladly drive the 45 minutes to get the service that our dogs deserve and not be robbed blind in the process.....

Very caring staff! Great place to take your pets! Dr. Sector is a wonderful vet! Great location…read moreconvenient!

From the owner: General small animal medicine. Laser surgery. Stem cell- In clinic. In clinic lab. services…read more Allergy testing. Dentistry. Wellness program. Senior citizen discount.

ATTENTION!!! Faithful Friends Pet Memory Center LLC( Owners: Brian and Lorie Clary) 10073 Tayman…read moreDr. Union, Ky 41091 commented on my review and because they lied about everything, I am responding to address their lies. Their lies only confirmed my suspicions that something did happen to my precious Oreo.I want to tell others what really happened to my Beloved Oreo. Last year, I pleaded for days asking for proper documentation following Oreo's passing and they could not provide that. Now, they claim they can provide the documentation, but if they can provide the documentation now...why couldn't they before? My review was warning others regarding the horror of the. "Bumbling" and "Fumbling" incompetence of Faithful Friends Pet Memory Center LLC (owners : Brian and Lorie Clary), as well as Middendorf Animal Hospital (Brittany Jones and Jim Middendorf) in their mishandling and losing of my Beloved Oreo. This is what really happened...I knew something was wrong when: 1. I pleaded with Faithful Friends to give me a receipt to prove they picked up Oreo( I wanted a date). Also a receipt showing a date proving that she was cremated. I kept asking...they kept refusing. Kim, from Faithful Friends that commented on my review was the person that kept refusing to give me a receipt proving they had picked up Oreo and proving that she was cremated. She also blocked me from talking to anyone else. She, the other staff, as well as Middendorf didn't know where Oreo was or even who the driver, who was supposed to pick up Oreo. 2. I also knew something was wrong when their dates didn't match Middendorf's dates until they finally got together and picked a date that worked for them. 3. Oreo was referred to as a "Male"...my precious Oreo is a FEMALE. 4.Brittany, Jim, Brian and Lorie and staff didn't even have compassion for my Beloved Oreo to return my calls. I will be reporting them to Animal Cruelty Organizations and the Ky. Board of Veterinary Examiner. I am devastated that I still don't know what happened to my Beloved Oreo or where she is. If only I had walked back in that room and taken my precious Oreo home instead of leaving her with these people. I will never get over this. Oreo did not have a voice, so I am being the voice for my Beloved Oreo.

Always helpful and knowledgeable. Listens to what you explain and is through in his science and…read morejudgment

They are very compassionate and each time we've had to come here they have been so nice and caring…read more Definitely folks who are nice to deal with when going through something so rough. We've only been able to get their bronze package because of our budget, but you get quite a bit which is more than I can say for other places dealt with in the past. The couple of times we had to use their services we brought home our pets in a nice little tin with a clay paw print from the pet and some clippings of their fur. Wish we knew of them sooner.

ATTENTION!!! Faithful Friends Pet Memory Center LLC( Owners: Brian and Lorie Clary) 10073 Tayman…read moreDr. Union, Ky 41091 commented on my review and because they lied about everything, I am responding to address their lies. Their lies only confirmed my suspicions that something did happen to my precious Oreo.I want to tell others what really happened to my Beloved Oreo. Last year, I pleaded for days asking for proper documentation following Oreo's passing and they could not provide that. Now, they claim they can provide the documentation, but if they can provide the documentation now...why couldn't they before? My review was warning others regarding the horror of the. "Bumbling" and "Fumbling" incompetence of Faithful Friends Pet Memory Center LLC (owners : Brian and Lorie Clary), as well as Middendorf Animal Hospital (Brittany Jones and Jim Middendorf) in their mishandling and losing of my Beloved Oreo. This is what really happened...I knew something was wrong when: 1. I pleaded with Faithful Friends to give me a receipt to prove they picked up Oreo( I wanted a date). Also a receipt showing a date proving that she was cremated. I kept asking...they kept refusing. Kim, from Faithful Friends that commented on my review was the person that kept refusing to give me a receipt proving they had picked up Oreo and proving that she was cremated. She also blocked me from talking to anyone else. She, the other staff, as well as Middendorf didn't know where Oreo was or even who the driver, who was supposed to pick up Oreo. 2. I also knew something was wrong when their dates didn't match Middendorf's dates until they finally got together and picked a date that worked for them. 3. Oreo was referred to as a "Male"...my precious Oreo is a FEMALE. 4.Brittany, Jim, Brian and Lorie and staff didn't even have compassion for my Beloved Oreo to return my calls. I will be reporting them to Animal Cruelty Organizations and the Ky. Board of Veterinary Examiner. I am devastated that I still don't know what happened to my Beloved Oreo or where she is. If only I had walked back in that room and taken my precious Oreo home instead of leaving her with these people. I will never get over this. Oreo did not have a voice, so I am being the voice for my Beloved Oreo.

Dr Mudman is fantastic! She didn't try to do unneeded tests to raise the bill - instead she stayed…read morevery aware of cost and did an amazing job with my older girls. All the staff is great and very good about explaining things.

Currently they are trying to hide the mishandling, at best, of a lost pet that was brought in. When…read morethe pet was claimed shortly after, it seems the vet tech just gave away someone's dog. Screenshot below, search the facebook group boone county neighborhood 2.0 for more info.

We brought our 10-year-old cat to Pet Wow in Florence, KY for an exam and vaccinations at the…read morerecommendation of a friend who brings her two cats here. She said she has been very happy with their service over the years. We were very happy today with the friendliness of the staff as well as the veterinarian. She was kind and knowledgable, and we felt that she enjoys what she does, loves and understands animals, and was happy we chose their clinic. We will bring our cat to their groomer on Monday, and she said she will check in on him while he is there. Based on our experience today, we highly recommend Pet Wow for your veterinary needs in this area.

I had to drag my dog in there. They take them in the back and you can't see them grooming. The…read morepeople at the front desk are not friendly. But the worst thing was they gave my little dachshund a rabies shot that was meant for another dog. (There is a vet in there). They did not tell me when I picked her up. They texted me later. And they were so gracious to tell me they would not charge me for the vaccination. And they would not give me the certificate. My vet was furious and made me promise I would never go back there. I now go to Pawsitively Purrfect and my dog loves it there!

Took our sweet Dudley in for his first vet visit What a great staff and they loved on Dudley…read more Very informative and listened to our questions Well done

Dr. Wilson is so wonderful with my dog who absolutely hates to go to the clinic. Dr wilson and her…read moreteam handled her so well and I'm also a really big fan how absolutely spotless and clean from the front desk all the way back and all of the employees are so sweet to my dog they make my dog feel like it's most special dog in the world until the next dog comes in and they make that dog feel so special great job guys.