T & D Heating and Cooling wired and serviced a brand new Mitsubishi mini-split system and branch…read morebox. I was forced to call them several times because the lines kept freezing up (see attached photo) it would not cool and the system would display a fault code. Despite my efforts explaining these problems, Thomas Holley (owner) & Graeme Chipperfield (tech) kept telling me there was nothing wrong... yet the system would never operate correctly. So I called Jacksonville Heating Contractors, several things were found wrong that T&D did; (1) the refrigerant was serviced wrong, (2) they did not pull the contamination out of the system and (3) the system was addressed wrong (see description on attached invoice). Several minutes after the Jacksonville tech left, the fault code came back. I called the tech and explained what was happening. He asked me to check the wiring at the branch box to see if the indoor units A & B were crossed. When I checked, (4) they were in fact crossed... I re-wired them and the the fault code disappeared. After all these corrections were made, the system has been operating without any problems, no line freezing, it cools/heats and no fault codes. I contacted T&D owners Thomas & Denise Holley several times asking for a "partial refund" from the $808.00 I paid them for the work they did wrong. I provided them with documentation from Jacksonville Heating Contractors and information from Mitsubishi Tech Support that identifies what they did was incorrect. But they refuse to even talk with me about this and take responsibility for the work they performed. T&D has shown no business ethics and the owners have no integrity to make this right. Beware!

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

Set up an appointment with Penland via Dylan Riley on 28 Jul 26. Dillon came out as scheduled on…read more30 Jul. Dillon was very knowledgeable and friendly. Indicated he would provide a written estimate in a day or two for the ductwork repair. Did not hear back from him. Called Penland to ensure they had my email address and phone number and pass Dillon a message IRT the estimate. Never heard back from anyone. Went to their website and send an email via their "contact us" email. As of today, 31 Aug, have not heard from Penland. I assume the job wasn't big enough. Needed to just tell me that.

Not only did they come out the same day I called but the technician, Dylan Riley, was friendly, on…read moretime, efficient, knowledgeable, took the time to explain the problem( AC blowing warm air with heat index of 105) and fixed it at a reasonable price. They have restored my faith that at least some businesses still operate the old fashioned way. You can just stop looking- you will find no better service anywhere.

Had problem with heat, of course during a cold snap. Excellent service and techs actually showed up…read morewhen they said they would.

From the owner: We have highly qualified technicians to meet your HVAC and electrical needs. We are a Mitsubishi…read morediamond dealer. We specialize in mini splits! Prompt reliable service. We have an on call technician after hours and weekends to include holidays for any emergency service

If I could give Four Seasons a Zero I would. I have called three times on a warranty issue over…read morethe last two weeks. I am told every time that the note is right here waiting on Tom to respond. No response, Nothing. Don't waste your time or money. I wouldn't hire this company to install or service your systems. They do not respond.

Hired to do HVAC Preventive Maintenance and they didn't clean the drain line and a week later the…read moredrain line over flowed damaging the ceiling in the house. Called to them know and they said I need a new unit which being in the maintenance field I knew was not true. They never apologized or offered to make it right

We have used CCHA for several years and without a doubt the best! I called today, and they were…read morehere today and fixed the problem. Love them, would and have recommended them to everyone. Thank you for great service without the high price. David & Scot Le Rouge tete

Requested AC service on a Friday night, we got down to our place at Indian Beach it was not working…read moreproperly. Called around 8:20pm spoke to the answering service they took my information and advised someone would be calling me. Approximately 20 minutes later received a call from the technician and he told me that he would be there the next morning, he would call me when he was on the way. Technician called about 11am and said he was on the way. He arrived and diagnosed the issue and had the repair done in about an hour. Pricing was fair for an emergency call for service on a weekend. Will be signing up for their annual maintenance program.

Thank you for showing up on time and fixing our a.c.. Cory is a very competent tech. He is a very…read moreknowledgeable and friendly representative of your company. We will continue to use yall in the future.

Mr Perry was very knowledgeable and affordable. He fixed our unit and explained everything to us…read moreand answered all of our questions we had. Great customer service skills as well. I highly recommend his company

routine maintenance nobody showed up two different times for…read moreappointment. First appointment they called and we rescheduled. Next appointment was a no show. Never heard from them again. So I hired someone else.

Great service and prompt attention on short notice in busy season. Diagnosed the problem and…read moreinstalled new unit that works perfectly for our square footage.

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

Never got a call back. I found someone else to do the work. Hard to rate someone who won't…read morecommunicate let alone do the work.

Great company, fast response time and good experience with our install. We are thankful that Dowty…read morewas able to remove our old ducts and system, the house is cool even on the hottest days. Thank you for your great work at our home. We were referred locally and happy with the whole process