Would not recommend Dr. Bertucci to anyone. He's rude and arrogant. Does not listen to your concerns or questions and will insult you.

The absolute, most idiotic people work here. Completely unorganized and chaotic. The imbeciles at the front desk couldn't tell you the color of the paint on the walls in the lobby if it slapped them in the face. Miscommunication is their biggest game and good luck trying to get someone on the phone. THIS PLACE SUCKS, id rather flush my money down the toilet than spend it there. read more

Had an appointment 1-14-2021at the Ocean Springs, MS location. 1) Staff very professional. During these times, took our info and temp at the door, protocol I know. She ushered us in and told the desk clerk that I was there. (My husband was there in case I was dilated, which I was) 2) We arrived 30 minutes early because I'm a new patient and they have no patient history on me. Upon check-in, I was given the paperwork and proceeded to fill it in. 3) I was called back about 15 minutes prior to my appointment for the pre-lims. After that, I was put into an exam room so that I could wash my hands, remove contacts, and settle in. 4) Optech came in, we discussed my history, everything was going along nicely. I bet by now you're expecting this to go awry...no instead, it got better... The Dr. Karina Moore-Massey came in and we continued the exam. She was thorough ,enough so to pick out a VERY large discrepancy from my current RX from a previous dr. and corrected it immediately. She answered my questions, dilated my eyes, and gave me good news that my eyes for my age (59) are still so healthy. I have 2 great reviews for this business...(1)would return and (2)recommend to anyone. I'm a Navy Veteran that was "outsourced" to this establishment and can see I was very pleased. This was the Ocean Springs location and although all locations are owned by the same person, the staff can have differences. read more

I have been doing business with Tri-County for the last 32 years. I was a long time patient of Dr Greg Bertucci and up until today, I purchased many glasses from his optical shop. Without going into the minutiae details about my recent purchase of new frames and lenses, I can now honestly say he lost a good customer over the miscommunication from the personnel in the optical shop. I would no longer recommend Tri-Country Eye Clinic to anyone. read more

It took 3 lens changes before I could see somewhat decently. 1) my bifocals were not measured properly 2) then someone else's lens were put into my glasses. ( I told them right away that I couldn't see anything, was told " that's not possible" and I was told it would just take time). I lasted about 2 hours and had to go back and this is when I was told I had someone else's lenses. 3)got old lenses put back in, waited for new lenses, got new lenses and something was still off. So, I started wearing my previous glasses, because I could see better and wanted nothing to do with Tri-County. Saw my previous optometrist ( who is not even on our insurance any longer) Tuesday.... my bifocal was 5 times stronger then it should have been. Never was I able to speak with or receive a phone call from a manager! read more

It's my day off and I was thinking to drop by since it's my husbands' eye clinic. At the front desk, I said I'm a new patient and Im a walk-in patient too. The lady at the counter seemed annoyed that I went to her and not the other girl beside her. She was busy doing something and she looked at me and said oh we do by appointment here and back to her paper work. She didn't even offer me to get my appointment while I'm there. Such a rude lady and no courtesy at all! I guess they don't want my business. The lady where you choose , fit and get the glasses from, she was so helpful, pretty, and so awesome! She even told me she'll walk me over to the front desk to have an appointment. Exactly! The front desk lady could have set the appointment for me right there. read more

We were told to hurry over because they could see us - quick to take our money and waited 2 hours WOW certainly other providers in the area - will NOT be back read more

Treated like cows lined up to milk. waiting time two three hours. only care was having enough people ready for surgery for next week. After you have completed surgery and bought your $500 pair of glass, you no longer count. You are filler for slack time and get jumped over for people who waiting surgery. My wife was given an appointment 2.30 pm friday. We left the house at 1:30 for the long drive to Gulfport, arrived at 2:00pm, she was called to the back at 2:30pm, where it,s freezing cool, only to set until 3.20pm, finally it was her turn, no some came out of planning office, looked at her chart and place another people chart in front of hers, I said that's not fair, i was given the answer i must do that. so we waiting another 30 minutes until 3.50 pm. the same thing happen again and the past over again. I stood up and said that it we can not wait any longer I'm out of oxgen, Not one person said a word or gave a dam as we walked out. i hope this helps someone to pick another doctor read more

Was having headaches, called to make an appointment. The lady who answered was very nice, personable, and helpful. They got me in the next day. Very polite staff, not a very long wait, very patient and helpful picking out my glasses. I take forever on deciding what I want at times. The place was clean and didn't smell, very presentable. read more

I saw Dr. Bertucci Friday. He flushed out my eye. Told me to stop using my prescription eye drops for pink eye because I was having an allergic reaction. Charged me $160. Did nothing else. My face is swelling outrageously and my eye is painfully burning. He wants another $160 to give me a referral to an allergy doctor. The women at the front desk were more than rude to me and made me feel belittled! read more

Totally torn on what star to give. The doctors there are a definite 5 star. The nursing staff ...well that is a different story. I go to the clinic and normally wear glasses, but asked about contact lenses. The nurse (while the doctor has left the room) tells me, "you should have said something when you made the appointment. The doctor cannot deal with that today." Okay, maybe I made a mistake. But, guess what, I was diagnosed with glaucoma that day and was to be rescheduled with another doctor, Dr. Fuller. Guess what happened? I get there the day of my appointment and they did NOT make me an appointment for my glaucoma testing with Dr. Fuller as the other Dr. requested.....I was there to see the same doctor regarding contact lenses. So, I cancelled and explained that my appointment was for glaucoma. I had to make another appointment for the glaucoma. (Let's just put off the more important thing.) Then, when I leave I get a call...ohhh... your insurance doesn't pay for you to have glasses this year, even though my last appointment I was told that it did. The doctors are great. The staff is incompetent. read more