An update is in order. Since my review and letter to their Board of Directors, the service and my…read moreopinion has done a 180. The branch manager and staff have been very helpful, help with my myriad of questions and are responsive and polite. It's been very appreciated because dealing with banking problems should be the last thing to worry about after the death of loved ones.

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

I do not trust this establishment with my money. My local branch is in Weaverville, the physical…read morebuilding looks sweetly decorated and clean. Whoever designed it clearly had good intentions. My concern was with an employee who was talking about jiggling her breasts when requested to by a man behind a desk. I addressed this concern with the establishment requesting training be provided to the employees, who responded to me in defensiveness to my request and a declaration to investigate. Nothing was reported. I was later informed by another customer of theirs that this same employee was nonchalantly bragging about their attempted hacking of accounts adventure, which I relayed to HR. They started harassing us when they couldn't get what they wanted from us, instead of training their employees. This is when we started to remove our money and place it in trusted and beneficial hands. I am relieved to say that we are no longer funding this behaviour. If you like this behaviour, this is the place for you. If not, get as far away as you can from this place. They only care about what they can get from you (legally or not... white people are given freedom to break laws here in Trinity County, forest service workers (fire "fighters") drink drive around these parts with babies in their vehicles... be advised on what you are funding here). If you like your account being hacked, this is the place for you.

Umpqua Bank has been a pleasure to work with. Umpqua Bank in Garberville…read more helped me with several loans, buying properties, and are easy to work with. Umpqua Bank is the best bank that I personally have ever done business with. An awesome bank with awesome employees.

In my opinion the Worlds worst bank with the worlds worst employees. I own some property in the…read morearea and was trying to add my new property manager onto a joint checking account and take off the old manager. I live 6 hrs away from the Garberville branch so I have to do it by mail and phone. They said I would have to open a new account to get a joint checking with the new manager. They sent me the paper work, I filled it out and sent it back. The new property manager then went into the bank to get added on to the account a couple of weeks later. They then said that paperwork wasn't adequate and they were going to send me new paperwork and I would have to get it notarized. I waited a couple of weeks and still didn't received the paperwork. I called the bank they then said they're not sending the paper work and I would have to drive to the San Jose Umpqua branch 45 min from my house to show my Id. No follow up phone call to tell me this as I'm waiting for it in the mail. I showed my ID to the San Jose Umpqua bank and we called Sierra at the Garberville Umpqua to see if anything else was required. The teller at the San Jose Umpqua asked Sierra if a signature cards was required. She said no we already have it. The only thing you have to do is to have your new property manager come in. The new property manager came in a week later and they said that they can't add her on until I fill out a signature card. Sierra said that when I went to the San Jose Umpqua I should have told them what I was doing there and they would have known to get a signature card from me. This is after we called her from the bank and asked her what was required. I've left phone messages with her and the manager to call me back three times. No phone calls were ever returned. After wasting my time and misleading me, my property manager and I finally gave up and switched banks to Chase.

This credit union bought my old one and began to charge my account $10/month. I was down more than…read more$100 before I caught them. DO NOT USE.

I switched my accounts from Bank of America to the Credit Union probably 20 or more years ago for…read morepolitical reasons. Little did I know that I would also get the best possible service. Doesn't matter if you have millions or just a small account, you are treated well, the people here know what they are doing, and they will explain and help you out with things that puzzle you. I wouldn't have my money any place else. (well, except invested in flowers or books).

Been banking with TCBK in Mt Shasta for over 7 years. Always friendly and helpful. Will even…read moreoccasionally cover for me if I have had a slight overdraft...

I have been banking at this branch for over 30 years and haven't had nothing but the best service…read morehere the tellers are friendly the manager is very approachable and helpful I will continue to use this ranch for the rest of the time I am in Mount Shasta

The people who work at Mt. Shasta branch of Mechanics Bank have been stellar and go out of their…read moreway to make me feel welcome and taken care of. I felt the same way about the Weed branch before it closed. A great bank to do business with!

What an amazing community oriented bank! Everyone is always eager to help, has a smile on their…read moreface, and treats each customer with respect! I love banking with Mechanics Bank. Karley and her staff are very knowledgeable with their products and services offered and are willing to help solve any issues that may arise ASAP! For a bank, the environment is very welcoming, comforting, and actually some place you don't mind being at! I appreciate the wonderful customer service that is given both on the phone and in person. Love this bank!

I opened a new account. I am back to brick and mortar. Everything went smoothly at tri counties…read morebank . I was impressed by how professional and efficient the banker Dillion Bronnenberg handled all my questions. I really appreciated hearing about the agricultural history of the bank. Thank you !

From the owner: Tri Counties Bank provides a competitive breadth of consumer, small business and commercial banking…read moreservices easily accessible through an extensive California communities branch network, advanced online and mobile banking, a nationwide network of over 37,000 surcharge-free ATMs, and bankers available by phone 7 days per week.

The ladies down at the Los Molinos Umpqua Bank are amazing!! We live in such a crazy time right now…read moreit's wonderful seeing friendly, helpful faces. Amy and Donna have been a constant source of helpfulness during the last two years. Due to the wonky hours they've been told to follow (later openings, and closed for lunch) Amy and Donna go the extra mile to help people by pulling business night drops 2x a day- instead of just the morning (like many other banks). I can't tell you how many times I've squeaked in just before lunch break to make a deposit and get a change order. Each time I am helped with a big smile. I would definitely recommend the Los Molinos Umpqua Bank and in particular to see Amy and Donna.

So happy to have such a great bank in our little community. The service is always amazing and the…read moreemployees are always so welcoming.

It's so nice to walk into your bank and see a friendly face or two! That's exactly what I get when…read moreI walk into the Laytonville branch. They know me by name and are always so helpful even if I make a stupid mistake, they help me fix it. A special shoutout to Jessica & Amanda for always being so helpful and easy to work with

Such a user friendly Bank! Enjoy the visit each time…read more Because we're a small town everybody knows everybody. And the girls in there just treat us like neighbors, because we are. They are super efficient

Avoid this branch if you want to do anything else during the day. Never have enough people on…read morestaff, I'm the only person in line and waiting 30 min to get help they would rather have personal conversations then help customers in-line. They are extremely slow with everything they do. I usually go to the branch in rally's on lake Blvd but have had to go to this one in Shasta lake a few times and it's a bad experience every time so decide to leave a review.

this is the first time i have banked with tri counties bank. i opened a business account for my…read morevending machine business. i am very happy with this branch. all the employees are extremely nice and make me feel comfortable. they call me by my first name and when they come into my work (costco) they always say hi. keep up the great personal service.