Initially I wrote the review below and gave them one star. They quickly responded and have earned the much higher rating. I would like to think it was the power of Yelp but whatever it took they just came out and are plowing out the path as I am editing this review.
Phew, I am really glad and I am much more satisfied with their service.
Thanks for fixing your mistake! Many companies would not be that responsive. I am thrilled that you have corrected the situation.
Your initial cleanup was super fast and that impressed me. Now the whole job is impressive.
I am not sure if it was reading my Yelp review or simply miscommunication but the problem is solved and now I am a very satisfied client.
This morning I wrote this review:
I understand that a blizzard hit the Chicago area FIVE days ago. Our Condo area got plowed out quickly and roughly, I get it. I was super glad to get the immediate service and then you will come back and clean it up. Or in this case, don't come back and clean it up.I have lived here since 96 and our front condo walk has been cleared after every storm, UNTIL THIS WEEK. This is our access for putting out garbage, receiving mail and deliveries from UPS to Peapod. Giving our building street access has never been a question before. Suddenly, the snow removal people have decided unilaterally that we don't need this path? When asked if they would shovel it out the answer was a curt NO.Unacceptable. read more