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    Tres Chic Organizing

    5.0 (3 reviews)
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    2 years ago

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    3 years ago

    Top ladies taking best care of your needs! I wish them the best success in they new journey

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    Closet Factory - First impressions count -- and this formal living room nailed it. 
 
 Designed by Pamela (@am_pam_am), this custom built-in brings elegance,

    Closet Factory

    (460 reviews)

    TL;DR: Very happy with the people we worked with, especially the designer and installer. The…read moreprocess itself had some gaps. If you're very detail oriented and comfortable asking questions, you'll likely be satisfied. If not, you may run into frustration. Longer review: My elderly mother and I recently bought a home together and needed cabinetry in our den and a full outfitting for my bedroom closet. We saw Closet Factory at Costco and decided to schedule a consultation. Paula, our designer, was fantastic from start to finish. She spent a lot of time at our home going over options, listening to our needs, taking measurements, and working around our schedule. A few weeks later, we met her at the office/warehouse to review designs and materials. She even mocked up my mother's closet (which we ultimately decided not to do). We made edits, finalized everything, and signed the contract. It's definitely pricey, but the quality makes it feel worth it. About a month later, someone came out to re measure the spaces before fabrication. Unfortunately, this part of the process wasn't great. The person was there for only about 10-15 minutes and seemed disengaged. My mom was concerned, especially since Paula had spent nearly an hour measuring originally, but we assumed the person knew what they were doing. Installation day is where Tousauntt (installer) completely shined. He and Adrian arrived on time, were polite, professional, efficient, and took great care to protect our floors and space. They immediately got to work. Partway through the day, my mom noticed one cabinet backing was darker than expected. When we checked the design drawings, she was right; however, we did not bring up the concern at that time. Tousauntt also brought to our attention an error with the installation, showed us where it was, and explained how he was going to correct it, which he did without trying to hide anything. His communication and integrity were excellent. Later, another issue came up that was clearly tied back to the measurement process--not Tousauntt. Our den has a large barn door mechanism with visible bolts on both sides of the wall. This had been there during measurements, but it wasn't accounted for, which meant the cabinetry couldn't sit flush against the wall. Tousauntt spent nearly two hours on the phone with his supervisor figuring out a proper solution. He ultimately made it work and it looks great--but that extra stress and delay could have been avoided with more careful measuring. Near the end of day one, we realized a pull out shelf for a printer and a file drawer insert were missing. Tousauntt checked his schematics and believed these specifics weren't included. I called Paula, who immediately confirmed they had been ordered and worked quickly to coordinate a fix for day two. On day two, Tousauntt returned to complete the project. He proactively pointed out and fixed another uneven area in the den, and in my closet he even puttied old holes from previous shelving. Both he and Adrian worked incredibly hard, took no real breaks, and were clearly committed to doing things right. Paula followed up the next day to check in. We were overall happy but still unsure about that darker cabinet backing. She offered to have fabricators come and fix it, but we chose not to have additional construction. Since it was an ordering error, Paula also worked to get us some remuneration, which we truly appreciated. Final thoughts: We're happy with the end result and extremely grateful for Paula and Tousauntt. However, the process required us to be very attentive, ask a lot of questions, and verify details to avoid larger issues. I would recommend Closet Factory--with the caveat that you should stay involved and speak up if something doesn't feel right. That said, I would absolutely work with Paula and Tousauntt again.

    Great experience from start to finish…read more Paula McCormack created the initial design and spent hours at our home to get it done and help us choose finishes and make the most efficient use of space. She was a pleasure to work with and did a fantastic job. The Closet Factory sent Chris Funk out to install the 8 new closets. Our place had just been remodeled, and Chris took great care in set up and installation. Showed up early. Stayed late. Great work. Great personality. Terrific communication with us each day via text to let us know how the project was going. Every step of the way, professional, efficient. Hard to ask for anything more. The end result is beautiful, functional, and exactly what we hoped for.

    Tres Chic Organizing - home_organization - Updated May 2026

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