The surgery I had here in 2018 somehow fell apart, so I needed it done again. If I had any…read morealternatives, I would be crazy to go back to this clinic - but since I don't, I went to them again. I already knew before I even got started that I needed surgery, but I still had to go through FIVE appointments just to get the surgery scheduled. This stretched out for well over a month, with me being in pain the whole time. Every time I needed an appointment, I had to call them, talk my way past a useless robot, and then get put on hold for an obscenely long time. Then at the office, they kept me waiting 30-60 minutes past my scheduled appointment time every time. Maybe your office wouldn't be so hopelessly swamped if you didn't force people to go through a ridiculous number of unnecessary appointments. When I finally got the surgery scheduled, I had to go to a hospital very far away in Oregon City, even though there are plenty of closer options, and communication on the day before the surgery was not as clear as it should have been. On the day of the procedure, I was forced to wait outside in the cold and then walk a long distance around the outside of the hospital, while starving, all because of blatantly wrong signage on the hospital. After the surgery, they referred me to physical therapy, who refused to take my insurance even though it is a division of the same company, forcing me to enter another round of phone tag and ultimately figure PT out on my own. They gave me a brace with pads that fall off way too easily, and told me that I was required to wear it everywhere at all times. Well surprise surprise, some of the pads got lost. When I called them to ask for help replacing the pads, they were unable to help, leaving metal digging directly into my skin. I ultimately had to remake the pads myself using supplies from a crafts store. They also failed to provide me with the crutches I needed, and I had to supply my own. I needed multiple doctor's notes for my work and for the Employment Office. Are you sitting down? ROC charges you $30 every time you need a note. My insurance already paid them over $60,000, but why miss yet another opportunity to nickel-and-dime patients and kick us when we are down? I think this is disgusting and greedy (although it is not illegal). ROC subjected me to every hassle they possibly can. This experience was extremely stressful, and the whole process could have been completed in just the time it took for the surgery to be scheduled.

Im a 66 yr old woman who broke her left wrist TWICE in 5 mos. The staff at ROC are friendly,…read moreprofessional, knowledgeable and I've never had a problem getting in. If you have a sports injury (like me!), go see them. 10/10 highly recommend

Spanish speaking staff. Easy walk from parking platform to the front door of office. Look for…read moresigned that say Plaza 2 Floor 1 I was on time, the offices are a part of the hospital wing. Don't let the 80's vibe put you off. Front desk was super kind and very efficient. Did not wait long to see my patient room, X-rays just down the hall almost immediately. I met with Michael Garland PA first. Very kind, easy to talk to. Reviewed my X-rays, gave me my options, very easy to talk to. Yeah, I'll be back. Great experience.

I went here to see about an injection for me knee. The doctor was great and said I had a choice of…read more3 injections: cortisone, hyerlonoc, and one other. I then had to wait to schedule this until the injection was approved by Moda. Moda approved Efflexa, a certain brand, but this place doesn't have it. So I had to do the work to call Moda, and even the pharmacy where the injection comes from called me, before I got an approval letter for it. ROC said that they don't carry what was approved. What??????!!! Even Moda was confused. I'm just going to go to another orthopedic. I can't even call to talk to someone. Whoever replies to the texts lacks customer service. It has been about two weeks since I was there!! So Moda said to try someone else. Funny, they mentioned to me that ROC advertised Euflexxa. Tell your employees then. I was so incredibly disappointed.

Dr. Puskas has treated me for many years. First with a triple compound fracture of an ankle and…read moreseveral steroid knee shots. EXTREMELY professional and caring. Extraordinary healing from each. STAY AWAY FROM PHYSICIAN ASSISTANTS. Bad experiences twice.

For those looking for a good orthopedic practice. Do not use ROC if you do not need surgery. Made…read morean appointment with Dr. Cole regarding my knee. Left in a room for 45 min. Dr. Cole spent maybe 7 minutes with me. He recommended a brace and sent me to a durable medical equipment (DME) company. I was measured for a custom brace, but the DME company needed updated orders from Dr. Cole to bill my insurance. DME representative started working with an individual at ROC, then the communication went silent. Roughly a month later we learned that the ROC representative resigned and no one monitored her emails. Found a second person to talk to at ROC and they have now gone silent. Finally reached Dr. Cole's MA and he has now gone silent. Original appointment was in June. It's now August and we (me and DME company) still have not received a response from ROC or Dr. Coles office with a response to a very simple question. I still do not have my brace. This is beyond horrible. There are many good orthopedic alternatives.

Dr Ruesch did a great job on my hip! He's the best! I was surprised by the recovery time.read more

Dr. Pihl did an excellent job with my surgeries and the process was seemless from beginning to end…read more He listens and stayed in communications during the entire process. Highly recommend. I go to the office in Gresham, Oregon, which is not listed here on yelp, but I found the office staff and medical staff to be extremely nice and efficient in the Gresham location.

Had a tremendously positive experience with Oregon Spine Care. Each time I contacted the office,…read morethe staff were very courteous, professional and helpful in answering/resolving my questions. Dr. Tatsumi was exceptional with his bedside manner and taking time to listen to all and any concerns I had with my diagnosis. I felt extremely valued as a patient and was blessed to undergo a successful procedure that Dr. Tatsumi performed with top-notch precision. I would highly recommend Dr. Tatsumi to all my family and friends...in a heartbeat!

We were referred to Oregon Spine by the ER. I have called and left messages to make an appointment…read morewith no call back. I also have filled out their new patient forms. No call back. It's been 2 weeks now. It's terrible that they don't return calls or at least give you a courtesy call that you are not good enough to be seen by their practice. I give 0 stars if I could.

Have been going there for several years for injections in my knees. Sheri Cameron is wonderful…read more professional and caring. Everyone one from the receptionists to the assistants are very helpful.

One of the aspects I look for of any business where you need to make an appointment is how easy is…read moreit to make that appointment. I was dreading making an appointment with a specialist before calling sports medicine Oregon. To my surprise making the appointment online was incredibly easy and I was able to complete everything without any need to call and speak to anybody. That was awesome! I don't have a lot of time in my day to call and go through the endless back-and-forth of trying to find a date which works. Of course with any medical provider the equality of service is the most important piece. I felt as if the doctor took the time to understand my problem and to learn what activities I wanted to get back to that I wasn't able to. He suggested physical therapy exercises that I may not have tried before and quickly made a referral to get an MRI after I told him all of the different things I had tried before coming to see them. While no one wants to go see a doctor, if you do need to see a sports medicine doctor, this is the place to go.

Well, it looks like I'm not the first to report this company and their unethical SKETCHY BILLING…read morePRACTICES! I wish I would have seen the previous review about this prior to becoming a (formerly) loyal customer. I was a years long Benchmark patient, and have gone to three different locations and seen several PTs. Recently, I took a break from PT, intending to resume in the Spring. However, that changed the other day when I received a collections notice out of the blue; I received no calls, no emails, no mention at my biweekly appointments, and no knowledge that I owe them anything beyond the fee I paid at every single visit over the years. I did receive EOBs from my insurance, and receipts for my visits which I became accustomed to recycling as I was under the impression I had paid in full each visit. I have now spent hours of my day going through my insurance claims over the last two years to review each date the collections noticed listed. In doing so, I realized they did not even credit the listed visits in collections with the amount I paid at each appointment. This business has received years of payments from me and my insurance company, yet once I took a pause on therapy, they silently sent me to collections on a balance owed I was not aware of; this will impact my credit, and the chance I will ever go to their business again, regardless of how great *some* of their PTs are. This time I'll look for a local non-franchised company to support, who does not have a corporate conglomerate drooling at the opportunity to sneakily stick it to their patients.

Go somewhere else. PT is ok. Their customer service is bad. They will come up with mysterious…read morecharges with no justification and no communication and force you to pay or send you to collections. Their billing practices are sketchy. After I looked, I'm not the first to have this happen. Done let this happen to you. Go somewhere else.

Their online appointment system using Zocdoc is just worthless. The system will show you available…read moretimes for a given doctor, but will usually then tell you that "the appointment is no longer available" when you try to select it. This keeps happening even when I select different doctors and locatoins. Just an awful and frustrating experience.

I have a crooked hammertoe that is ripping off the toenail with every step. There is also an…read moreulcer on the end of the toe as well as one between the little toe and next to it on my left foot. I called NW Extremity in Nov. 2024 to request an appointment. I was told Jan. 8th then in Dec. 2024 I was told Jan. 22nd. I went to my appointment to be told it was really Jan 29th!! I went to the appointment on the 29th. Dr. Mah spent 2 minutes with me while I tried to explain the the toenail was causing pain. He said there was nothing wrong with my toenail but I needed surgery and ordered an x-ray. After x-ray he returned for maybe 5 minutes to tell me there was no infection but he needed an ultrasound to determine blood flow. And that he wanted to sever tendons in that toe to straighten it out. After the ultrasound I saw Dr. Mah again on the 19th of February. While waiting I observed other patients who had the same appointment time with Dr. Mah as I did. Again he spent no more than 5 minutes with me. Told me my toes were cold and I needed this medication. At that time he observed the ulcers and did nothing to help that situation. I asked if he was going to send a prescription to my pharmacy and he told me as he was walking away that it cost $50 and someone would call me. Not what the medication was for! I assumed it was for the ulcers. I asked his assistant about the medication and he told me someone was going to call me and if I said yes they would send it! Again not what the medication was. After 2 days I had not heard anymore about the medication. I tried to call the office but there is no option to speak to anyone. They did say that the Milwaukie office would be open until 4 PM. I went to the office and the front counter tried to tell me they were closed. I told them their phone message said other wise. Found out the name of the "cash only" pharmacy and the name of the medication which was basically herbs that was for blood flow and nothing to help the ulcers. Too many red flags to feel confident about him coming near me with a scalpel. I went to my primary care give to be told there was bone exposure and was promptly correctly treated. The ulcers may have been an allergic reaction to topical pain relivers I was using. I have been referred to an orthopedic surgeon that specializes in foot and ankle. Needless to say I would never recommend Dr. Mah or NW Extremity.

Quality of care is on point and hearing where I would like to be at the end of this journey.read more

Pre & Post total knee replacement was made successful with guidance from Jordon, Eric, Zachery,…read moreJeramey, and Don. Completed my post surgery with PT visits in 3 1/2 months with twice a week visits. I'm a 79 year old Veteran, and this team of professionals constantly gave positive encouragement. But believe me you have to do the work. The office staff are so accommodating & friendly. John Andrew and his group can deliver. Jim C