Amazing, professional crew -- seriously, 5 stars across the board! A word of wisdom to some Mill Valley bike shops ( Tam Bikes, you know who you are): not every customer rolls up with $15k carbon fiber and a sponsorship deal. Some of us just have kids who want to ride bikes without being judged by someone in Lycra. If you're shopping for bikes for your kids or teens, skip the snobbery and come here. Trek and this store will actually HELP you - wild concept, I know - instead of slowly backing away like you just asked for directions to a Walmart. 10/10, would recommend to anyone who doesn't own a heart rate monitor as a personality trait. read more

This Trek location is absolutely top notch. The sales and service staff are so kind and helpful. I've bought bikes from here, traded in, and gotten repairs done on Trek and non-Trek bikes alike and the experience has always been excellent. Honestly I can't say enough great things about this location and the fantastic people that work here. read more

The guys here always give amazing customer service. When I I bought a bike here about 2 1/2 years ago for my then 5 year old son, they were super helpful. We came here this past weekend to upgrade his bike and Dylan was very patient with my 8 year old as he tested 2 bikes and went through the pros and cons of both bikes, which took some time;). Huge thank yous to Steve, Dylan, and Jackson for their patience, kindness, and great customer service to an 8 year old and his non-biking mom:). read more

The guys at the store are amazing! Always open to help and satisfy customer needs. It was super easy to try and return items, and even a bike itself, after I started feeling that I needed to downsize, even though I took it home and rode. They just make it work and keep me happy all the time. I have already bought 3 bikes and am looking forward to getting one more (e-bike). For me, it was absolutely worth switching to Trek from another Italian bike brand. Now, I recommend it to all my friends and co-workers who are huge bike nerds. read more

Great customer service! Only one other customer in front of me and was assisted very quickly. I have a 10+-year-old Trek bike and wanted the bike checked out/get a tune-up before I started riding it again. Matt explained if I were to get a full tune-up, the tune-up would be worth more than the bike itself. Despite saying this, he still looked over my bike, pumped up the air in my tires, checked the brakes, checked the gears, etc and I was on my way in about 15-20 minutes without any charge! Matt was very informative and friendly. I'm thankful for his honest and quick assistance. I'm sure if I had gone elsewhere, they would have charged me full price for this level of service and I wouldn't have gotten my bike back nearly as quickly. Thank you Matt and Trek Bicycle for your help today! read more

The entire Team, Jackson, Steve and David, provided the highest level of service. Jackson in particular took on the role of fixing my ebike after my son was involved in an accident. There was fairly extensive damage as it turned out. the cassette, chain, peddle... all returned in good order. They also cleaned and armor all the bike... what? Above and beyond. Here is the kicker: due to a sick employee, a part was not ordered initially... they freely offered me a solution - loan me an amazing high end ebike for a week of awesome fun. They made me as happy as a clam. So grateful... one more point... the price was more than reasonable in my mind/expectation to get the bike back on the road. I highly recommend the shop. read more

Amazing customer service! Josh was super helpful and friendly. He fixed the problem my bike had been having for a long time. Every time I go to Trek, the customer service is great. I highly recommend them! I moved here and I didn't purchase my bikes from them, but my next bike will be from Trek @ Corte Madera! read more

I went to Trek Bicycle in Corte Madera to ask about saddles and parts for an old beater cruiser bike I use for local shopping trips and shuttles between our house on a long Boardwalk and where we park our cars. The guys there were very generous with and took twenty minutes or so to chat and advise me to better go elsewhere , knowing full well that there would not be any money in it for them , at least on that visit. Kudos ! I will indeed consider them as one of my first visits if/when I go to spend some money on a new bike. read more

Was not able to work on my bike. A TREK bike. From the second I got there they made it clear the did not even want to work it and I received attitude from a employee. Very poor customer service from the repair department. They got frustrated when I called asking about the status after a week of nothing. Waited 2 weeks and all they did was try and turn it on. Took it somewhere else and they got it working in just a few hours. Putting aside them not working on my bike, they where rude and this made for a negative experience. read more

Had issues with my local bike shop not being able to 100% fix my mountain bike. I figured I'll take it to the Trek Specialists since the other Trek Bicycle shops in San Francisco are closed. Immediately upon pulling up into the parking lot at 10am, I see a store employee waving to me from across the parking lot. I wave back and had a smile under my face mask. When I brought my bike in, I explained what happened and that there is play in my rear suspension pivot. The man who waved, Ed or as his name tag says "Easy Ed," immediately introduced me to Tony, who is a mechanic there. Tony took my bike and diagnosed it. He immediately told me that the bolts on the bicycle were not torqued to spec and immediately noticed a bolt plate loose! Me and Ed talked about mountain biking and my experience with mountain biking in the bay area as Tony was working on my bike. I was immediately amazed at the enthusiasm Ed has with the sport and the career he is in. Long story short, after the conversation was over, my girlfriend ended up purchasing a new bicycle saddle and some bike attire and I was able to get my bike fixed from Tony who was able to immediately diagnose why there was play in the rear suspension. When I was leaving, Ed gave one GREAT suggestion. TEAR IT UP! I did in the parking lot and there was a clicking sound from my bike. Ed expressed his concern about my safety and the health of my bicycle. He then had me wait for a mechanic to check it out. We were able diagnose the issue and determined my bicycle pedals were the culprit. These guys here definitely care for their riders and the bikes they own. Will I come back? HECK YEA! As I told them before I left; I'll be going to this shop again! read more

Fantastic people, bikes and service at Trek Corte Madera. The sales team is exceptionally knowledgeable and experienced, and the service team is best in class - the whole team (Josh, Robert, Joe, Dwayne and more) always go above and beyond to be professional and deliver the best product and experience to the customer. Well done, Trek Corte Madera, keep up the great work! Wishing Josh the very best as he transitions roles and to thank him for all his efforts over many years. Keep up the great work, Trek Corte Madera! read more

Edmund is helpful and engaged. Totally the right person for the job. His passion shines through. Give him a raise. read more

Trek Bicycle Corte Madera Marin - Edmund is fantastic and knows his stuff - Bike Repair/Maintenance Near Me - Corte Madera, California

Incredible customer service. To a man, everyone is focused on the customer experience. I had the unfortunate experience of having my custom bikes stolen. Looking for replacement, to be honest I was not in frame of mind to go thru this. These guys worked patiently with me to help me find the right bike. Subsequent follow up to get it right, these guys bent over backwards to make it right. I cannot say enough good things about them and would highly recommend this team of bike professionals for whatever your needs are. My wife is/was equally impressed and to be honest, they went even further to make sure bike fit was perfect. Honestly, i always prefer4ed the smaller scale bike shop because i felt there was more personal touch, these guys have proven me wrong on this. Josh has forged an incredible team, well done! read more

My 2010 Gary Fisher was an amazing ride for nearly 10 years. When I took it in for a new spoke, the mechanic noticed a frame crack. I originally bought this through Roaring Mouse but they are no longer Trek dealers so they referred me here. Rob and Matt took in all the warranty information and were able to work with Trek to get me a credit towards a new bike. I got back nearly every penny I put in and the 10 years of fun was just free at this point. Just brought home a Fuel EX8 and am ecstatic to get it on the trail. Thank so much for the help and service. read more

For the past two years, Trek Store Corte Madera has been a sponsor of my cycling club Tamalpais Velo Club. They have been one of the most gracious, community-focused bike sponsors I've known in the SF Bay Area. They are always welcoming to our club members, have given everyone exceptional customer service, and go above and beyond to not only be part of our club's community but the bike community as a whole. They have done all of this despite the challenges of being a retailer during a pandemic, not to mention supply chain issues in the bike industry that affect getting bikes and parts, and all the while keeping themselves and their customers safe while working and shopping. Rob Branchau and his crew are always there to help solve any bike problems. They have even come out to our club rides with their van and mechanics' equipment just to make sure our riders' bikes are good to go before we roll out on the road or trail. They work on all types and brands of bikes, not just Trek, so if you are in need of great service without the attitude found in some other bike shops Trek Store Corte Madera should be at the top of your list. read more

Trek Bicycle Corte Madera Marin - Bike Repair/Maintenance Near Me - Corte Madera, California

Went in today to buy a road bike. They were happy to help the male customers and completely ignored me- until I was walking out the door. "Oh, did you need help Miss?" Take your business elsewhere ladies. I certainly am. read more

The whole staff was very welcoming and happy to accommodate my request that they wear masks while I was in the store. Nice clean shop.

My previous bike shop has recently closed, so I've been looking for a new LBS to service my 15-year-old Scott CR-1 road bike. I chose Trek Corte Madera because it's down the street from my office, and Bret in the service department did an amazing job. I wanted to re-gear my bike to help with the climbs in West Marin, and Bret came up with the perfect setup. He communicated well throughout the process and I couldn't be happier with the results. read more

Had a broken spoke in the middle of my double bridge adventure ride today and luckily I happened to stop near this Trek shop. Everyone was super helpful and friendly and got my bike fixed and back on the road in no time. You can tell everyone there loves to ride and I really appreciated their thoughtfulness. read more

I bought my bike from another dealer yet when I brought it to them when it wouldn't work, they fixed it and didn't charge me! What great people! I'm sure I will use them again. read more

I had a couple of screws that hold my faceplate onto my stem and clamp my handle bars to my stem. I walked in and asked if they had the crews I needed and they were very helpful and got me exactly what I needed. Friendly, clean, and professional bike shop. read more

My bicycle riding days are over, but these folks agreed to diagnosing and fixing my four-wheeled walker. They are pleasant, respectful and expert. They really solved a problem for me because if my walker doesn't work, I'm pretty much immobile out doors. So glad they are there. (I understand why the bicycle Wright brothers invented the airplane...) read more

Great shop, service team is quick and knowledgeable. Super friendly and helpful staff. I will definitely keep coming back to this shop.

I have used this store (in it's previous ownerships) for many years but nowadays they don't want to bother with tasks like replace spokes and true wheels. Shame as they did a great job on my bikes. read more

My favorite bike shop. I love the staff and the store in general. They're honest and on your side when it comes to repairds. Joe recently installed new disc brake pads and calipers and I couldn't be more happy about it. Highly recommend! read more

I've had the best experiences in this bike shop. Everyone who works there is nice and happy. They are pleased to help you with all your needs. Unlike Larkspur Bike where they are not friendly or helpful. read more

Stoped in today to pick up some Electra ape hanger bars for a rare bike I'm restoring, they actually had them in stock ! Very hard to find item. Then they took them time to help me match up the old rusted bolts and assembly pieces I needed to do the restoration. I have to say in a day and time that customer service is no longer displayed in many places the service here was absolutely top notch. You guys are amazing thank you again for helping me get this project done ! read more

very bad customer service from a lady (Esmee?), very disappointed cuz I usually support women at work. Called in advance, booked an appointment and was told there were plenty fx3 stock at my size. Happily drove 40 minutes to purchase while she showed me the bike (not my size) from 12ft behind a desk, said my size was not assembled and I cannot touch/test other assembled small bike ...ironically meanwhile there were other customers testing bike next to me. Asked her why others can test, she said "cuz they are buying a bike"...so I drove from sf just to take a look at a bike not my size from 12ft away lady ? I was not there to buy one ? then she asked me to leave my information on a random paper and will call me when it is assembled in 3 days then walked away. I called on Wed and of course the store didn't have my information so was asked to share my info again and have to wait for more days. I would like to give this entire experience and that lady 0 star but yelp didn't support. I just hope if you are getting paid please work professionally and treat everybody equally. If you are afraid of the virus then stay at home and sell thru video. Something I hate to point out but , me - Asian, customers testing bike next to me - White, guy staffs - chill read more

These guys are always super helpful and very nice and patient. I just did a bunch of work on my bike and bought some stuff from them. They took the time to give me some tips and advice. Can't say enough times how helpful and nice these guys are. read more

Awesome service on multiple occasions. Fair pricing on repairs/tune ups and quick turnaround time.

Some of the friendliness people working here! Great vibe and I think his name was Dan in the service dept was super helpful and great to chat old bike stuff specially during these trying times. read more

Robert is a great salesman. I test drove a couple of bikes and realized there was a bike I needed to ride in a east bay Trek store. Robert drove over got the bike, I rode it and he said a couple of key things and boom, deal done. No pressure, great suggestion, good team in Corte Madera. read more

I came 15 min before closing on a sunday to get my sons tire fixed and get a quick tune, i planned to just leave it and pick up next day but they worked on it asap. This is not the kind of project time frame any business would want to accommodate so i greatly appreciate this for sure. Great service and super fair fix cost, made my day! read more

Love this bike shop! Excellent service, friendly team and generally helpful and accomodating.

Rushed over to Trek Corte Madera, CA this afternoon and Matt and mechanic Yoav were able to replace a failed Boa on my Bontrager XXX road shoes. They had to use some creativity to complete the repair. They did a fantastic job. read more

They were very helpful and informative and didn't put any pressure to purchase a bike

I have found staff to be very helpful. I'm currently dealing with them on a broken frame and they helped ease my experience with a difficult and expensive situation. Stay tuned, but so far they have been great. read more

I LOVE my Trek Rail 9.7. Seriously. It's amazing. While I'm quite fit and an indoor cycle instructor, I embarrassingly have to admit that I don't like to bike outside. I know, you think that's ridiculous, but it's true. Once COVID hit and I couldn't teach anymore, I ended up getting an EMTB and it was a complete game changer. I can push so dang hard, with aggression and power and it feels fabulous. Plus I can cover so much more ground. Every other bike I've had did not fit me well and caused various physical issues, but Rob worked with me to find the right bike and made adjustments to help it work for me. He was fabulous. And here's the big thing, my bike did have a mystery problem after a few rides. I had to take it back a couple of times, but Rob kept at it until he was able to find the odd ball screwy issue and fix it. It hasn't had a problem since and I've put serious miles on that bike. That says a lot, someone that is willing to go the extra mile (pun intended) in terms of customer service and ensuring a quality product. Great bike and Rob is great person to work with! read more

The staff at my local Trek store are the best I've been around. Esmee's energy and personality have made this my home base for parts and service. Matt is extremely helpful and brought my bike in without an appointment 15 minutes before the shop officially opened for business. Scott always provides me with information about my service and suggests the upgrades that meet the needs I talk to him about. He's so easy to talk to I feel like a VIP at the shop. Thanks guys! read more

Great job on my bikes, including disc brake repair, derailleur adjustment, and steering tube adjustment. They turned around my bikes in one day, which is amazing compared to some of the other bike shops in Marin that I use. I will definitely use them again. read more