While driving near Palestine, pulling our 30-foot trailer and golf cart with my wife and our three…read moreyoung grandsons, we had a truck tire blow out. With temperatures around 100 degrees and being nearly 77 years old, this wasn't the situation we wanted to be in. We called Ferrell's Wrecker Service, and they exceeded our expectations. They arrived in less than 10 minutes and had the damaged tire removed and the spare installed just as quickly. Their team was fast, professional, courteous, and genuinely caring. They turned what could have been a very stressful experience into a manageable one, and we are incredibly grateful. I highly recommend Ferrell's Wrecker Service to anyone who needs roadside assistance or any of the other services they provide. Thank you for taking such good care of our family. More importantly, you gave our grandsons a firsthand example of how kindness, professionalism, and outstanding customer service can truly make a difference.

Stay away from this place for towing. Had a car towed by them and the driver tore up the front…read morebecause the TBar got stuck under car. When I said something to him he got an attitude and said he didn't do it even though I stood there and watched him tear it up. Broke the horn, torn the fog light off, pulled the bumper out on one side and shredded the bottom of bumper. All that damage and he still charged me $200!

I called them on a Friday afternoon because my car wouldnt start. I asked the driver to try and…read morejump it off to see if it was the battery.He couldn't even find the battery, told me it was something g else and all he could do was tow . The mechanic couldnt look at it until Monday so I had to get a rental for 3 days. Turned out it just needed a jump. Just pathletic.

Our tow truck driver did a good job. Management and dispatch did NOT do a good job. They misled us…read morein to believing that our tow would be completely covered by our Triple AAA membership. It was a mistake on their part and they would NOT take ANY financial responsibility for their mistake (other than "internally handling it") ...even though we gave them the opportunity to do so. I do not recommend using this company as they do not treat their customers with respect.

very much not worth what they're charging. attempted to charge 1,900.00 for what their competitors…read moreonly charge 150-250 for. absolutely insane prices for cash pay. If you want to be egregious over billed without pricing being discussed up front, call cutter.

Worst service ever! If zero or negative stars were available that's the rating I would give. Owner…read moreis rude and unprofessional. My car was hit while I was in Longview to visit family. My insurance company contracted them to pick up and tow my car back to a repair shop in Lewisville. After accepting the dispatch, the owner decided that he could not complete the job because of the distance unless he received the towing fees upfront and in advance. Held my car for 10 days, charging storage fees for every day. Promised to deliver car and then didn't get it there until the next day. Hung up on the insurance rep when she called to find out why the car had not been delivered.

he lied to me about the price being $95 over the phone but when he got there he charged me $120. I…read morecalled and asked about the prices someone said $75 to $95. I don't appreciate him basically stealing from me times are already hard as it is & plus on NEW YEARS at that!!! God gone take that plus more away from him!!!

From the owner: Speedy's Roadside Rescue has been providing fast and reliable vehicle car door unlocking and…read moreroadside assistance services to the EAST TEXAS area for over 20 years. Our team of skilled technicians is available 24/7 to help you with all of your roadside assistance needs. We take pride in providing our customers with professional services at the best prices. Contact us now to experience our exceptional service!

Super helpful! Fast repair of my electric cable that had snagged under my flatbed and torn…read more Replaced my blown fuse and bungee secured my cables. Helped me back out of a tight spot and get back on the road. All with a great attitude. storing his number. Five Stars.

Saved my butt, and worked with me on the price, very professional ,, thank you very much for your…read moreservice

Take 5 Oil Change #771 - Extremely Disappointing Experience…read more On 3/7/24, I visited Take 5 Oil Change #771 at 100 Nannie Ln, Palestine, TX for a routine oil change. While there, the team suggested a radiator flush at half off their normal price. Trusting their recommendation, I agreed. Unfortunately, that decision ended up costing me much more. After the radiator flush, my truck's coolant sensor was damaged due to improper draining and underfilling of the coolant. This led to an air pocket in the system, which caused my truck to overheat and left me stranded. I had to have it towed to the GMC dealership for repairs. Despite a full diagnostic report clearly stating the overheating was a direct result of Take 5's service, I spent over a month going back and forth with the local facility, corporate customer service in North Carolina, and their claims handler, Fleet Services. In the end, they denied any responsibility. While the staff at the Palestine location have always been friendly--and I've gone there for years for oil changes--it's clear now that they are woefully undertrained when it comes to anything beyond basic service. Even worse, the company as a whole refuses to stand behind their work or take accountability when mistakes are made. Based on this experience, I wouldn't recommend Take 5 Oil Change to anyone--no matter how convenient they may seem. A friendly smile doesn't make up for poor workmanship and a complete lack of responsibility.

every since i moved to palestine a couple of years ago i have used take 5 in palestine tx next to…read morestarbucks..i have 4 vehichles so i go there quiet often..never a problem until last week..pulled up to an empty bay..there was 1 car in the other bay an that was it..seen several employees standing around..one employee came out and told me to move out of the empty lane and pull in behind the car that was there already inside..wasnt quiet sure they didnt motion me to come into the empty bay ...i moved my car overin behind the other car an began to sit there..after awhile i got tired of waiting and backed out..the employees seen me backing out and got excited that i was leaving..it only takes 1 time to leave a bad taste in your mouth..