Started with a quick response, came out told me that the two trees I wanted removed were fairly straightforward to remove and quoted me for tree cut, removal and stump grind. I excepted the quote and informed them of my availability, time and that this job wouldn't be able to start until a couple months later. I call couple months later and set up time, they did show up the first day a few hours later than agreed upon but showed up. I live in a pretty rural area, and GPS can be difficult at time. The original plan was to cut, and remove tree one, then tomorrow cut, remove and grind tree two if the weather allowed. The area was under a thunderstorm watch, so I was already looking at a different time for tree two. I was inside keeping my dog out of the way and when the person knocked on my door to say they were done for the day. They had not cut tree one down. Said they had to get a wood chipper and would be back not tomorrow because of the storm. They said they would be back next week around the same time. A month went by of texting to figure out the plan. They stated they were waiting on rental company to have a wood chipper available. During the texting they kept asking if I have any other available. I work 5-6 days a week overnights. So I ask what day they were wanting to change too. The days and times that they gave were good times I could not work with. They kept texting that they didn't need me there they could work when I wasn't home. They kept making about how I didn't trust them to be on my property during that time and I repeatedly told them it wasn't that I didn't trust them I had dogs that I couldn't keep locked up for 24 hours in the house. This argument kept going on for the next 4 months and they had only been out to my property two times and had not removed or trimmed any limbs off the two trees that I needed done during that entire time. I finally informed them they had a week from that day to complete everything or I was going with a different company and going to pay that company first that completed what I hired them to do and would subtract their total from what they quoted me. They again tried to tell me that I was being unreasonable with my availability, wanting to be there for them to come out and sorry that things were taking longer than anticipated. I was so frustrated with them by this point. I didn't feel like I was being unreasonable because I was upfront about all of this and they told me that they could work with that. They did complete everything within the next 7 days but said that they were unable to stump grind because my sidewalk was in the way and would damage their blades. That sidewalk had been there the entire time when they gave the quote and had not changed within that 4 months. They they wanted me to let them stump grind tree one so they could still charge me for the stump grind. Tree one was in the middle of my yard already dead. I needed three two to be stumped grind so it would kill the root system faster because it was pushing into my foundation. I argued with them that that because they couldn't stump grind tree two we initially agreed on then the stump grinding needed to be taken off of the final price. read more

Isaac was responsive and the work was completed on a timely basis despite some weather related delays. I would definitely recommend him and will use him again next time read more