Man...
Where to start?
I wish I could write 2 different reviews; one for Mic who actually DJ'd our wedding and was incredible. Mic was on top of things, he could read the room and make quick adjustments to keep as much of a party atmosphere as you could during a CoVid wedding.
My review for Trenton though, not the most positive a person could write.
We were supposed to get married in May of this year but, CoVid happened and everything shut down. I contacted Trenton in April 10 to inform that because the state was basically closed we were going to have to switch dates and asked him whether he had our new date available. I texted Trenton who told me that he had the date available but that he'd need to leave early because he had another function that same day. I told him it was OK. At this moment, he did not mention any kind of rebooking fee or any charges to switch dates during this pandemic.
I contact my venue, my photographer, my coordinator, the makeup artist and the City Parks and Recreation department and get the date changed. Not one person asked for a fee.
After I had done the change, Trenton sends me this email
"I wanted to let you know with how crazy everything has been, there is good news! Deposits are typically for date reservations and when there is a date change, the deposit is forfeited (in our agreement). Considering this event, being like nothing anyone in our lifetime has ever seen, we have been through similar situations with floods and tornado canceling events. This is preciously why wedding insurance exists, but many people aren't aware of it. very similar to travelers insurance. Even though we have received no unemployment or SBA loan stimulus, as a very small business that has closed its doors for months, with zero income, we are doing everything we can to help our couples and team, we have found a way to apply all of our clients deposits to their future date, minus a $125 re-booking. It took a lot of work and securing a private loan, but we can weather the storm and look forward to seeing you on your big day!!"
At this point I am confused because every single contract has always mentioned "Acts of God". In this case his contract boiled down to "We will always keep your deposit" pandemic be damned, closed venues be damned, human life be damned. I want to reiterate that NO OTHER VENDOR ASKED FOR A RESCHEDULING FEE. What really killed me was when he replied to my email trying to understand the "Act of God" protection clause with
"In this circumstance, we are making an exception to the agreement, thus not keeping your deposit in full and offering a rebooking fee.
I understand that this is not preferable, but in a situation like this we all have to bear the burden and come up with some amount of fairness, otherwise like I said we won't be in business to provide a service and when a business goes bankrupt, they can't pay back deposits, because they are brankrupt."
We were not asking him for a discount, we were not asking him to return a deposit, we were not asking for anything other than moving our date after he'd told us it was available and in every email he failed to mention this fee.
I honestly cannot recommend someone who deals in shady fees and who is trying to take advantage of brides and grooms who had weddings planned in this pandemic and trying to squeeze more money out of them. His behavior was shameful, tasteless and predatory. read more