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    Travis Gensler

    5.0 (1 review)

    Services - Travis Gensler

    Investment management

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    18 years ago

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    Geha Health Plan - 5 bills denied for necessary treatments for a diabetic wound that GEHA deemed as experimental.

    Geha Health Plan

    (236 reviews)

    I had a miscarriage in July 2025 at the ER, just week or so before my first doctor's appointment…read morefor the pregnancy. For my plan, everything under maternity care is supposed to be covered including complications. In October 2025, I received $1,000 bill related to my miscarriage. I called to explain the issue and that everything should be covered. The agent agreed and told me the claim would be reprocessed. For months, I followed up incessantly and was given the runaround about status. Every agent contradicted the last. I was told my claim was sent for reprocessing, then that it wasn't sent for reprocessing, that it would be expedited, that it would not be expedited. I was told I would get phone calls that were never returned. Finally, yesterday, after following up yet again and going on six months since my first phone call and nearly nine months after my miscarriage, the agent confirmed with me that the bill was reprocessed in error and that I would not be responsible for the claim. He further confirmed there was no other action that I was waiting on from GEHA and no other action I needed to take I followed up with my hospital today to ensure the bill was taken care of. They informed they did not receive any updates. I called GEHA again to confirm the status and to give me a reference number for the decision that was made just yesterday. This time, I was informed that my claim was only submitted for reprocessing AGAIN yesterday, that it may still not be covered, and that the agent(s) are not "claims trained" to be able to give me the confirmation that was given. I am stuck calling repeatedly, sending complaints, and forced to relive my traumatic miscarriage over and over again because of their incompetence and dismissiveness. I would not recommend GEHA to anyone and demand accountability for their negligence and incompetence that continue to cause me (and likely may others) emotional distress.

    My provider has been waiting for payment for a year now. Multiple calls and many hours on the phone…read moreby both myself and the provider and the payment has still not be completed. GEHA has sent the payment to the wrong address multiple times (an address that does not exist/was never provide to them). The last attempt resulted in the provider receiving the check followed by finding out that GEHA submitted a stop payment on the check. Unbelievable how many error can be made with one claim.

    Travis Gensler - insurance - Updated May 2026

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