UPDATE: upon getting a response from McKinley too it is important that I state that the below review is not just because I didn't like the decision they made, but to inform potential tenants of their policies so they can make an informed decision regarding where they wish to live. The past 2 years of the Global Pandemic have been a nightmare for everyone and my family was not unaffected. Despite this McKinley holds onto their policies made pre pandemic, offering no leeway to mitigating circumstances. They evict the same month you are late on rent and "negotiations" only come after your first court date. Lets be clear, even if you don't get evicted, you still have it in your leasing history (aka if someone asks your previous landlord) that they filed for eviction. On paper you become nothing more than a liability, making it harder in this housing market to find a place to live. This company doesn't care about disabilities, sick people, or children. You're just a set of dollar signs to them. They took advantage of the CERA program that was designed to help renters keep their homes, by issuing a non renewal on my family's lease. I am disgusted and disappointed in their practices. For a company that seemingly puts trust in people by minimizing the requirements for renting with them, they really just set you up for failure.
Please consider your rental decision carefully when thinking about renting here at this property through McKinley. You take your future into your own hands
**************************************************
If I could give zero stars I would. My family and I moved into State Street Village through McKinley Properties with the hopes of planting roots in Ann Arbor. With them offering a unique opportunity to move into a home that in this market didn't require 3x the rent, we took it. The rent was steep, but we had enough adults in the house with income, we thought we'd be ok.
Mind you this was in the infancy of the pandemic. As is want to happen one of the adults in our home lost his job, robbing us of $600 of much needed rent. So we flopped on our rent in January.
Color us surprised that this company files for eviction the same month you are missing rent. No negotiations, no second chances. So we proceeded to spend 15 months fighting the system applying for CERA, looking for additional income. On top of all of this, I have a disabled and sick sister who lives with us who, during the 2 years at this place, experienced 5 surgeries.
Due to a fluke in MSHDA and CERA we were evicted a second time around March of this year. But still we prevailed and received CERA funding until mid July 2022. And that one adult FINALLY got a job.
Great right? Excited went to renew our lease. It took a WEEK to get ahold of someone, plus several phone calls and emails. We got told that "they're not choosing to offer us a renewal." Excuse me what?
Apparently in their lease agreement they have the right to not offer renewal. But what about mitigating circumstances you ask? "When we decide to not offer renewal, our decision is final" a representative from corporate told me over the phone today.
"Our decision is final."
The McKinley company dominates the rental housing in Ann Arbor. Based upon what we were just told, McKinley has driven my family, my disabled sick sister, and my daughter from Ann Arbor.
Don't fall for their pleasantry. Don't fall for their application process. They will rob you with outrageous rental prices, and evict you without negotiation. They will utilize their right to non renewal and not offer second chances because 2020-2022 was hell for everyone.
I do NOT recommend this location or any of the McKinley apartments.
They are lovely homes. But terrible customer service. read more