Note: This review was written when this was a Best Western. It is no longer owned by them.
Great location, clean rooms, customer friendly staff, reasonably priced, good public transportation.
This hotel can be difficult to see while driving. Its entrance is sort of squeezed in between a KFC and a Subway. It's directly across from a Sainsbury with large bright signage.
There is easy access to frequent buses to Birmingham. Route 50 is off to the right of the hotel and runs buses every 4 minutes into the bullring area of Birmingham city.
I took a bus and a rail to Queen Elizabeth hospital several times. Took less than 40 minutes. (They may still be laughing over the American woman who got confused momentarily and asked for a return ticket to King's Landing instead of King's Norton.)
You can either purchase full breakfast with your room or not. Sainsbury's across the street was more to my liking for a minimal breakfast of coffee and a sandwich. I did use the hotel's breakfast on occasion and found the variety impressive: coffee machine producing espresso drinks, a boil-your-own egg machine, scrambled eggs, beans, toast, danish, dry cereals, several types of yogurt and juice, and small packages of cheese.
I had an issue with a window that wouldn't close and was easily moved to another room (with staff assistance). The staff made my return taxi reservation (much appreciated).
This hotel was extremely clean in both the public areas and in the rooms. Thank you for that.
Free wi-fi had a decent signal.
I don't know how long this has been a Best Western: google maps will show it as a Travelodge and then show it also as a Best Western. read more