Candace is bright, engaging, and professional. She was tremendous in helping us plan our time in…read moreParis and London this past summer. Not only was she accessible while traveling, but she also continued to check in after we arrived home.

Excellence in every aspect. From the first meeting I knew I had chosen wisely. Her knowledge of…read moreEurope was evident. Being a first time European traveler she listened carefully then helped guide the journey. Every detail was planned, personal timely communication through out, complete printout of travel documents and post trip follow up. And handling my mid trip agenda change late on a Sunday within an hr of my frantic call. If you want first class travel advisory Candace Dupps of Outbound Louisville is the only way to go.

The Travel Authority was amazing. Wendy Elery was our agent and she booked our flights and the…read moreperfect hotels for us within a matter of hours after we told her what we wanted and left. She printed everything out and equipped us for our trip to Greece. I would recommend the Travel Authority and Wendy to anyone! She was friendly, professional, fun, and efficient! Wendy took care of everything for us after going to three other travel agencies who blew us off.

Reached out to Herlene Margulis to get info for planning our honeymoon on Sunday via the email on…read moretheir website. She called on Wednesday and was anything but helpful. She asked how long we want to stay and said our timeframe was basically going to be a waste of time. She was very rude and arrogant for the less than 2 minute phone call we had. Do not use this woman if you are excited about travelling out of the country, she will ruin the experience before it's even begun.

I've booked 3 trips through Platinum Travel since 2017. During the COVID pandemic, I requested a…read morerefund of an (already paid-in-full) out of country trip scheduled to begin in May. They processed my refund but told me I would lose $500 by doing so. This was explained to me to be my flight deposits. Turns out it was much more than that. Currently they don't know if i'll be returned $660 of flight costs, as well as holding $222 for travel insurance that is now "non refundable", although nothing in the purchase confirmation states that. The refund is going to take over 60-90 days, and so far I've only been promised to get about 80% of it back. Buyer beware.

Trying to reach someone regarding a refund I've not received for 60 days, I've emailed twice and…read moreleft a voicemail for Ruth Ann. I also have a friend waiting on a refund for 90 days from you. Please contact me 502-741-1413 today.

I was refferred to Vaction Experts though a current client and met one of the specialists (Larry)…read morewho immediately was sincere and engaging. He asked all the questions I would expect (where, when, budget) and then really dialed in options for me. I NEVER felt pressured ever which was refreshing. It was my first cruise and was perfect. They offerred insurance and walked me through what it covered. I declined on my first trip but, have opted to purchase it everytime since Covid. It is way better than what the Cruiselines and airlines offer. They went the extra mile of even printing documents, recommending alternatives to the cruisline sponsored excursions were a huge value and super quality as well as many other personal touches. Larry, unfortuneately passed away and now we work with the owner and his daughter Robin and Rachel. They know what fun and relaxation is and bring it to me every single time!

Booked our trip via vacation experts - specifically Larry Essick because it was a wedding and we…read morewere told he was handling all the details. His service was terrible and I will never use a travel agent again thanks to him! Booked flights with misspelt names then blamed me when I asked him to correct them. Booked flights such that two of my children were considered unaccompanied minors which made checking in a major hassle. He was impossible to get a hold of when we had questions, was abrupt, rude and only offered half answers. I had to call the hotels and airlines directly to get answers to my questions. Stay away from this company!

I called this location last week to find out if they take digital Passport photos. The lady that…read moreanswered the phone was very personable and professional. She could tell by the pho e number I was calling from I was most likely a Premium AAA member. All she needed to do was to confirm my first name. The answer was Yes. The additional advantage was no appointment needed. She said just drop in Monday thru Friday between 9 am and 5 pm. There was no cost for this service. Today when I was on the way home from an appointment in Louisville I stopped at AAA. There was a handicap parking spot available right in front of the building. I entered the front door and was greeted by a friendly receptionist. She gave me the option of scanning my AAA card or giving her my phone number. I gave her my phone number and she greeted me by name. She advised me to take the elevator to the second floor where someone would help me. I followed the directions and I no more than got off the elevator and was once again greeted by a friendly gentleman that showed me where the photo is taken. He had clear directions posted on the wall with what the requirements were for the Passport photo. After taking and viewing the first photo taken he said he needed to retake it and I needed to make the lower tips of my eats visible. No problem, second photo was and looked really good. Because I have a Premium membership he gave me both print pictures and emailed a digital photo to me. The cost for this service, FREE. While we were there we got maps of West Virginia, Virginia and North Carolina for our upcoming trip. Thanks AAA for the five star service. Knock on wood, I hope I won't be needing your road service in the near future.

Needed to purchase Travel insurance, but apparently that's not lucrative for the agents. I was…read morethere close to an hour and watched over 3 people wanting to book vacations come in and get waited on before me. I've been with AAA nearly 40 years and this is the second time I've been treated like that.

This has been one of the most thorough well thought out trips I have ever attended. Every facet…read moremade you feel like you never wanted to leave the place a paradise that had been planned. One of the best travel companies I have ever worked with!!!

I booked my 40th birthday trip with PM and it was seamless. I knew where I wanted to go but not…read moremuch more than that and they were able to help me pick a hotel, book for 20 people, and find excursions. It was a 6 month process and they were timely and responsive even up to the last min when a couple of fully paid guests had emergencies and had to cancel. One of our guests even had a registration mix up once they got to the hotel and they managed to resolve the issue in no time. Everyone had a great time on the 5 day/4 night trip thanks to Shonda and her crew.

First Class Act here - doesn't get any more professional - they could't try harder to do better…read more We've traveled all over the world with A&K and Mountain Travel Sobek and other small private companies - most very good. But the level of personal attention and drive to please out of a passion for their business is absolutely unsurpassed and unsurpassable.

From the owner: The Society of International Railway Travelers® (IRT) is a family-owned luxury travel agency…read morespecializing in over-the-top rail experiences since 1983. Based in the United States in Louisville, Kentucky, co-owners Owen and Eleanor Hardy are "committed to providing the kind of care one would expect from a friend," Owen says. "In fact, we've become friends with many of our clients." We are proud to offer the very finest in travel the world over. When clients began requesting services beyond luxury rail, IRT joined the invitation-only Virtuoso luxury travel consortium. "Joining Virtuoso gave us - and our clients - immediate and intimate access to the best of the best," Eleanor says. "The best cruise lines, tour and safari companies, hotels and other luxury travel services." Entrust your valuable travel time and dollars to the best in the business: The Society of International Railway Travelers®.

I hope I really never have to visit them again. But for good reasons. I don't want to wreck the…read morecar. I went to get car insurance out there. They have decent rates and pretty steep discounts if you bundle policies together and are a club member. That was nice. The people were really friendly and helpful. And once I got into the place, it went pretty quickly. I would give this place four stars, save for two things. First, it's located at a weird spot that's a little hard to get to. Second, the agent I specifically went out to talk to took a lunch break at 3pm, making me wait forever to talk with her.

They're extremely unprofessional and unhelpful. Filed a complaint against a tow truck company…read morebecause my wife's car was damaged and she enlisted the help of AAA for mediation. They did not get us any money to help with repairs and not only sided with the tow truck company but cowered to them then abruptly stopped replying to my email, even after I was offering explanations and more evidence. They ignored my follow up emails for 6 months. They had the nerve to say they couldn't confirm if my car had a blown transmission, even though two independent mechanics, one of which Audi dealership making that diagnosis. Essentially what happened was the tow truck driver was too lazy to tow the car and it over heated. I had to replace the coolant sensor and apparatus for $1500 then it was revealed that the transmission was blown due to melted clutches. If I as a doctor and someone with the most expensive AAA premier RV membership can't get any respect from their office, how can anyone else?