Extremely unprofessional experience from start to finish. I initially reached out through their contact form and waited a full week with no response. I then followed up by email, which finally led to a call from Maria.
When I returned the call, I was placed on hold and never reconnected. Communication overall was inconsistent and difficult -- I also returned missed calls immediately and still couldn't reach anyone despite multiple attempts.
When I finally spoke with Maria, I was told there is a two-month waitlist, which is fine. What isn't acceptable is the lack of transparency that followed. Pricing was vaguely described as "based on income" with no clear range or explanation of what that actually means.
More concerning, I was unable to get any information about the therapist I would be expected to wait months to see. I was told it would "probably be an intern," but no credentials or details could be provided.
The overall interaction left me with the impression that I was not being taken seriously as a prospective client. For a practice offering trauma-focused therapy, this level of disorganization, poor communication, and lack of clarity is a serious red flag. I would not trust this practice with my care. read more