I got to fichtelgebirhshof for an early dinner (16.45). Had very good experiences there before. Not…read morethis time! I ordered kalbshaxenfleisch with semmelknoedel. I did not get fleisch. I felt i only got cardilage and the rest of the fleisch was everything but tender. Also the semmelknoedel tasted like leftover from lunch. As it was just too bad i told the young waiter. He came back with an interesting response from the cook. The cook tried my leftovers (???) and told the waiter this is exactly how kalbshaxenfleisch has to be, tough, fatty and full of cardilage. What a response!!! I felt embarrassed! I do not complain easily and certainly not without reason! I paid but decided to talk to a manager. I asked the receptionist of the hotel. The lady took responsibility immediately. She listened and asked me to sit down for a minute to check. She also offered a free espresso. 2 minutes later she came back, excused the unprofessional way to handle my complaint and gave me my money back. Unfortunately, i did not get her name, but she was the perfect example of how to deal with a customer complaint. Thank you!

Das war leider nichts, denn wir haben über 1 Stunde auf einen Cheeseburger, ohne Käse mit kaltem…read moreBun und trockenem Fleisch, gewartet.

Went on a cold Saturday night in February and the atmosphere was a bit limp. Feel it could have…read morebeen cosier with smaller more intimate tables. Liked the salad course prior to the main meal. Really nice touch. Good quality and nicely seasoned main meals. Mine was a little potato heavy but my chum's shrimp pasta dish was excellent. Reduced portion size would have left room for desert, as it was we were pretty stuffed and so nothing further could be sampled. A nice alternative to the meat heavy Bamberg options but certainly room for improvement.

Great vegetarian/vegan food served here with very fresh ingredients. The attention and care given…read moreto prepare food is amazing. Interior provides a cozy and cheery atmosphere with brightly painted walls and nice art pieces. Service is polite, friendly and efficient. If you had any questions about food, servers will answer all the questions you may have. It offered a very classy date night for us.

Volkspark is a German tavern with a twist! The restaurant serves Asian food--that is fabulous. I…read morehad coconut soup with chicken, Gyoza, and Pad Thai. The coconut soup was spicy and creamy and just delicious. The Gyoza were the deep fried variety & my Pad Thai had wonderful noodles and peanuty sauce. My husband had Spring Rolls, Chicken Satay, which was a little different, as it was deep fried and had a curry sauce for dipping, and he had the Wok veggies & shrimp. He said his dishes were wonderful. I had a pot of lovely Jasmine tea--which I hadn't had since I moved to Europe. The service was very good with staff that were knowledgeable & friendly. We'll definitely be back!