Called them, received call back. They said they would call me back in 30 min, and that the job they were on may take up to 1 1/2 hours to complete then they would call me. Never called until 3-4 days later and left a voicemail asking to help us help us, by then I hired someone else.Sorry,with texting,voicemail, emails and cell phones there is no acceptable reason. short of death, to not contact a customer. Do better. read more