Absolute disgrace! Been waiting in all day for my parcel to be picked up just to be told that the driver has gone home and won't pick it up! I was awake since 8 am, received a phone call at 10 am saying that my parcel would be picked up between 12 and 5pm. At 4:30pm I called to see what was going on and to make sure that the driver was still coming. I'm then told that the driver tried to pick it up but then left. I was then assured that my parcel would be picked up within 2 hours. I then receive a phone call saying that the driver would not infact accept the job and that they would only come back on Monday. I leave on Sunday so what am I supposed to do with my parcel? I was told to go to a depot over 1 hour away by taxi. Is this a joke? read more

I would like to bring to the attention the terrible service of Transglobal Express. https://www.linkedin.com/company/1245965/ This is a truly terrible company who rips off their customers and has rude staff. I am in process of riding for charity. I paid £116.20 for a bike bag to be delivered to switzerland. It was to be collected on Tuesday 22nd Aug on a 1+ day service. We printed of all the documents they requested. Their driver appeared, named Dean, he was on the phone in an argument with a friend / associate when he rang the doorbell. He then refused to take the bike bag as he did not recognise the paperwork that we had produced for him as required by Transglobal themselves. He said he was in a hurry and dashed of without as much as a by your leave.Problem 1. Like all these things, there is a ripple effect. In order to get the bike bag to switzerland, (it was needed there as I was riding to Switzerland to take part in the AlpenBrevet) It was required to get the bike back on the train, the TGV and the SNCF and finally the Eurostar, without it, the bike would not be allowed on the train. Finding a bike bag in a remote part of Switzerland was not feasible. So, my partner and myself, who both work, were lucky that we had someone, my partners 76 year old father, who, at great inconvenience to themselves, took the big bag too their depot in London City Airport. I requested that he did not deposit the bike bag with the courier unless they could assure / guarantee that the bag would be delivered to me by Sat 26th August. This assurance was given and no further thought was given too it. We had a solution which at great cost to ourselves, we had found, without the help of Transglobal Express. Problem 2. The member of staff, who accepted the bike bag at the London City Depot, firstly, did not know what days the depot in Switzerland would be open and secondly, when they could deliver the item. This was found out in hindsight, had we known their was a doubt, we could have at that stage still changed the tickets to include bike storage as a whole on the trains returning from switzerland. The bike bag was not delivered, they then initially stressed that we would have to pay for its return, a further £120. Problem 3. As a result of the incompetence of the driver, the company making the initial problem and failing to provide a solution, they further expected us to fund their mistake by paying for the return of the parcel they had expressly stated they would deliver and we had already paid for. Please bear in mind, I am riding to raise money for charity. The company at this time was made aware of this. On the return journey, as we had acted on advice and the assurance of representative of the company Transglobal Express, I was in the situation on Monday of being stuck in Switzerland with a bike, no clean clothes and a quandary as to how to get the bike bag. Bear in mind I have ridden 1170 km in the last week for charity. Somehow I managed to get parceling and padding enough, to manage to get the bike back on the trains in a dismantled state. This was not ideal, and parts of the bike were damaged as a result of the transit. Problem 4. The ripple effect of the initial goods drivers failure to follow Transglobal procedures for customers which we had followed to the letter. His failure meant that - we were £116.20 out of pocket as a result of the being conned fraudulently and negligently by Transglobal Express - we were requested to pay a further £116.20 to have the bike bag and clothes returned. - I would be required to pay for damages incurred on my bike during transit as a result of the failure of Transglobal Express - my partner, her father and myself have lost many hours trying to resolve this issue, without, it would appear, any pro-active or customer focused motivation from this company. I finally managed to speak to a lady called Anna, who was a supervisor, she has apparently offered for the company to pay for the return of the bike bag but not to include the initial payment for the service we paid for and which the company says it delivers. This is a very poor service from a company that does not do what it says it does. The company even had the mendacity to blame UPS, the company who they say they were acting as an agent for. Clearly this company does not know its own processes and relies on the very ambiguity of the responsibility to the customer from the principal and agents. This company, Transglobal Express does not behave in a manner conducive to ensuring its customers are looked after and get what they paid for. I have wasted £116.20 and incurred further significant costs and all the company can do is offer to return the bike bag. This is a poor excuse of a company that is lacking in ethics and moral fortitude. They do not do what they say they will, they do not deliver on time, they do not try to help customers find solutions. This is the worst company I can possibly read more

Terrible experience. Damaged my goods, refused to compensate on a technicality even though there was proof their workers destroyed the box. They didn't even care the contents were safe inside as long as the box stayed intact. Scammers! Cheap rates for a reason. Never again! Reported to trading standards and consumer rights ombudsman. read more

I ordered an international courier service on the 1st May; everything went well. Printed & prepped the package & waited. The courier service (UPS) failed the pick up, so i called TransGlobal to enquire; they found all types of excuses for UPS but rebooked for the next day. I had faith & waited but the next day was even worse; they didn't even bother to call to lie. Just silence. When i called TransGlobal, i was met with more excuses; no effort to resolve the situation. I happily canceled & took my business to IPostParcel The only good thing about TransGlobal is that they refunded my money within a few days... but then again, thats down to the Bank, so i guess theres noting good about them. STAY CLEAR read more

Shocking incompetence and stupidity. I have never sued anyone in my life for anyone, but I am going to small claims court against these jackasses just on principle. Ordered a shipment nearly a month ago -- time sensitive; a part. Still hasn't been picked up. Totally unresponsive. Avoid at all costs -- worst customer experience I have ever had with any vendor of anything, ever. read more

After phoning to book a delivery, then being referred back to the website to make an account I didn't want or need first, I phoned up again to book the delivery. The person I spoke to kept saying the wrong date. Even though I kept correcting them and clarified the details at the end of the conversation, guess what? They tried to collect my package on the wrong date. When I phoned up to sort this out, staff were un-helpful and ill informed. They said they would call me back, guess what? They didn't. I rang them AGAIN only to be patronised by the supervisor this time, who wanted to split hairs over how they booked "collections" not "deliveries" and couldn't understand that trying to collect my parcel on the wrong day was a problem. All in all the most painful experience I've ever had sending a parcel. First and LAST time using Transglobal Express. read more

All the label information they provided was incorrect, the courier who collected my parcels told me that Transglobal Express are cheap, but ultimately awful. However, this isn't the worst of it. My parcel arrived beaten up with a 37cm cut through one of the boxes. Not only did some of my valuable items arrive broken, but the insurance I bought from Transglobal Express turned out to be completely worthless. Despite providing photo evidence and proof of the cost of the broken items, they refused to pay a penny. I feel doubly cheated and would never use them again. read more

Terrible customer service and misinformation - I spoke to several customer service representatives, firstly I was given the wrong flight information. I had to call multiple times to inquire about the flight, and they said they had done us a favour for swallowing up the cost - whereas it was their fault to start off. Secondly, they told me, my mother and my father completely different things. Thirdly, they got names wrong on the flight and addresses mixed up. And lastly, after speaking to several people at different times, they all failed to provide important information from me that was necessary for the luggage to get through customs - essential information that should have been presented to me clearly and explicitly. After calling them up to complain several times, explaining the situation - they refused to provide any compensation whatsoever - they didn't take any responsibility at all and the manager didn't even have the decency to come to the phone to speak to me, despite being extremely frustrated by this ordeal. Shameful behaviour, inadequate customer service and a total lack of understanding. I don't complain often or write reviews, but this has totally crossed the line. read more

I just used this company to get a very small end table that belonged to my dead aunt from UK to us. They informed me that even though they have high standards that they have damaged the parcel and also informed me that since i paid insurance that i wouldn't get a claim because it should not have shipped to begin with. They don't ship non flat parcels, my question is then why did the driver pick it up to begin with if they cant ship non flat parcels??and how did it ship from the UK to the US with no issues. I was in the UK and set up the delivery myself and i have just tracked it and its here about 20 minutes from me but they are sending it back to the UK. I guess they need to damage it some more. Talk about a screwed up company, i guess they will be keeping my dead aunts table since they wont let me have it because they say they have to investigate it. So once they investigate it they send it to the UK and i still don't have my table and it cost me 84 pounds. If you have something that means anything to you don't use this company and if your parcel gets damaged they send it back to the Sender. read more