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Barcelona, B

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Transglobal

3.0 (1 review)
Closed • 9:00 am - 7:30 pm

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Easy Usa Passport - First email stating I will get refund, me responding to make sure it was for 2 and their response stating yes for my husband and myself.

Easy Usa Passport

1.2(25 reviews)
0.7 km•L'Eixample

My situation is similar to others who have posted reviews. I initiated a renewal for my passport…read moreand questioned why my social security number was needed. I decided to seek other options for my renewal. I had already provided my credit card number & was charged. I sent an email to Customer Service @ Easy USA Passport requesting a refund. I received a timely response stating the refund would be processed within 15 business days. I did not receive the refund within the 15 day timeline. I sent a second email requesting the refund 26 business days from the transaction date. Again my email was responded to stating: Due to technical difficulties, we were unable to process the refund. Your refund has been dubbed as "urgent" and we will process the refund as soon as possible. Rest assured that our agents are working on this issue, as we speak.We must humbly ask for a little more of your patience. I waited four additional days, no refund. I sent a third email, subject line stated "3rd request URGENT". My communication was very direct, reference to the reviews on YELP, as others were stating no refunds, fraud, and believed there business was a scam. To my surprise, I have received the full refund. Stay diligent with your continued communication. It worked for me.

As others here have stated, this is a total scam. A complete and total SCAM…read more DO NOT GIVE THIS COMPANY your information. They will take your information and $99 and that is the last you will hear from them...until your credit card is fraudulently used and your identity is STOLEN! If you do a Google search on how to renew or get a passport--this website is the FIRST to show up and it looks legitimate. Shame on Google and other search engines for allowing that. There should be a 'trigger' of some sort that Google and other search engines activate to prevent scam sites from popping up first. Smart people get scammed all the time simply because they trust what they find on searches and don't stop to think about it before they forge ahead and give away all of their information. There is only one thing you need to do to get a passport: Go onto the US State Department website (eforms.state.gov) and download the form. It is a very simple process and you don't need anyone else to help you through it. The legitimate US Government website is easy to navigate. If you need the passport quickly, they offer expedited services for an additional fee. I write this on behalf of my husband who caught on to the scam after he had given his credit card information but BEFORE he entered his social security number. That request tipped him off. He then IMMEDIATELY called his credit card company and they canceled his credit card, filed a 'dispute' of the charge (they will reverse it, guaranteed!) and he is filing a fraud report with the bank as well. So no harm no foul for him because he caught it before he gave information that would cause identity theft.

Transglobal - travelservices - Updated October 2026

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