I needed help transporting my girl, Sammie, from Long Beach to Pomona, and Bernardo made the whole…read moreprocess easy from start to finish. He was very responsive and got me scheduled quickly for a midday appointment. He arrived right on time, kept me updated with his ETA, and stayed in communication throughout the trip. Sammie arrived safely and right on schedule, which gave me a lot of peace of mind. Bernardo is reliable, communicative, and easy to trust with someone important to you. I would definitely use his service again.

Found a rescue for my foster cat 7 hours away. Bernardo showed up exactly at 7am, the time i…read morerequested and texted me his ETA, and sent me plentiful photos upon delivery. Totally reliable. Definitely recommend.

I can't recommend Pet Express more highly. I reached out to a few companies when my friend, Cindy,…read morewas turned away from her flight to Hong Kong because she hadn't followed the proper procedures to travel with her two dogs (she had been living in LA but was moving home to HK). Cindy had given up her home, given away or shipped her possessions, had no family in Los Angeles, and is legally blind - all combining to make it a dire situation. While the other companies were slow to respond (or replied by automated emails), Alicia from Pet Express called me as soon as she saw my emails, realizing that this was a critically timed situation and she really just jumped in. Her guidance was remarkable. Cindy was in a hotel, and with her visual disability, dealing with the forms and process was a challenge, but Alicia and her team patiently walked us through every step. And we made it all the more challenging since I started the process but then was traveling, so THREE other friends of Cindy's all jumped in to help out - adding to the communication chain. But again, Alicia and her team dealt with every challenge and kept us all in the loop. They worked effectively with Cindy's vet to get all of the forms, measurements, breed info and so much more to make the process go smoothly. And while other companies said it could take 2-3 months (or longer), and many charged more than DOUBLE what Pet Express did, they expedited the process (at no extra change) and Cindy and her dogs were on a flight to Hong Kong in less than a month! And this could have been an incredibly stressful situation for Cindy and her dogs - but Pet Express assured it was stress-free! And the care of the dogs was always of paramount importance to them. They worked with us to be sure they were well-cared for, comfortable, and that their medical needs were also attended to (one is on meds). They made the drop-off process so easy. Cindy felt do comfortable leaving her "babies" in their care. And the delivery to her apartment in Hong Kong was timely and professional and the dogs arrived safely. Pet Express even took the time to share photos once the dogs were in their spacious and comfortable crates - and the dogs were drinking and eating right away, so we could tell both dogs were comfortable! Professional, caring, knowledgeable, efficient, reliable - the only company to use. We are so grateful!

They were terrible. Although our dog got there safely from NYC to Fukuoka Japan they made the whole…read moreexperience stressful. We spoke to the compliance manager for the first time on Friday night before we left on Sunday morning when she called to say good luck and she'd be gone for the weekend. So unprofessional on every level. They got two stars because our dog made it.

This is amazing it's like Uber for pets! I just had my…read morethird kid and getting my dog Annie to the Vet or groomers hasn't been easy. When I found out about PetBus I was so excited. They were so fast and super friendly and came right away and took Annie to her appointment for grooming, and got her back that afternoon. I'm using PetBus again this week for her trip to the vet. That way I don't have to sit in the waiting room with my newborn.

My girlfriend was very ill and I offered to take care of her dog until she felt better. Not wanting…read moreto get sick myself I used the PetBus to get Coda from her house to mine. I received a free ride coupon and thought this was a perfect time to use it. The driver, I think her name was Whitney, was very kind and knew what she was doing. You could definitely tell she loves animals. Coda arrived at my house happy and even gave the driver kisses as she said goodbye. I will definitely use them again.

Lisa is the BEST!!! She is one of the most kind of compassionate people I have ever met!…read moreI booked her to transport my birds for local boarding when I had an out of town medical emergency. Then all of the sudden the boarding destination fell through and my flight was leaving the next day. (The birds didn't have tickets). Lisa was so calm and professional when I was on the verge of panic! She even helped me look up other sources on Yelp for other bird boarding and then found a veterinary professional to care for them at my apartment! She went WAY ABOVE ABD BEYOND what anyone else would have done. It is so RARE that in today's world you meet people like her and at age 64, I KNOW! Now I can go get care and my babies get all the literal comforts of home. If you need PET TRANSPORT. Tail a Cab is the one to call!

The best pet relocation and trustworthy as well! I have 5 dogs and huge pit bulls and no one woukd…read moretransport them! Lisa was kind and helpful and my 5 pittys loved her

Where do I start- Jasmine is absolutely phenomenal. She has been my pet sitter for years now and…read morealways treats my babies as her own. My cats have two very different personalities and she has always catered to them both so well- never pressuring them (I've had sitters do that before). She's like an animal whisperer for real! As well as her even helping my friends and family with their animals; including dogs, fish, reptiles of all kinds and even birds. She's picked up and transported many times for us all. She has options as well for training, light maintenance (washing and cutting), and she'll always have your spot looking better than you left it. The biggest reason I'll forever choose 24/7 Pet Sitting and Transportation is because the service only gets better, Jas doesn't take her responsibilities lightly. My babies are safe and I never have to worry or ask for an update- Jas is on top of it all. I highly recommend her for all your pet needs.

Jasmine is great and my cat loves her. When she came over today my cat came running to her begging…read morefor her constant attention. She has a lot of compassion for animals . My cat is special needs now with lots of medication so it's good to have someone who understands sick animals . Jasmine is someone you can trust with you pets in sickness & in health . She lives locally but works all over LA do give her a try!

Run, do not walk, away from this company…read more They are simply horrible, incompetent, and not trustworthy at all. I sent my pup to Portugal and they charged me a lot of money to put my pup in a van and drop him off at Lufthansa. I paid for the crate. I brought the food and medicine for my pup. I handled all the USDA certificates. They put my pup in a cart at 8 AM for a 3 PM flight (airline rules they claimed) and my dog suffered a trauma that can not be ignored. They literally put him in a cart, taped his food and medicine to the top of the crate and transported him in a van to cargo. They did NOTHING else. They had no idea if anyone was going to give my pup the medicine and food. There was no customs work and no absolutely no warning that the customer would have to do their own customs work. Think about it! If DHL sent packages to Portugal and the recipient had to go to a DHL center, handle the customs and retrieve the package themselves, then DHL would NOT have a real business. That's Jet Pets. Their service is shite. They do not nothing, they don;t alert you to the impending chaso. They do not fucking care. My wife arrived at the Lisbon airport at 11 PM thinking she was picking up our pup. Instead, she found herself at the back of a very long line at customs with absolutely no directions or instructions on how to deal with this. Jet Pets just abandoned us. Portugal is heavily bureaucratic and they kept sending her from cargo area to the customs area at the airport and then back. These places are miles apart. She did this at least twice. My wife was at the airport for five hours. She waited until after 3 AM to retrieve our dog. She got home at 5 AM, completely and utterly stressed. She paid a customs fee (negligible) but also paid a car service 5 hours extra to sit and wait with her. And for FWIW, I spent five hours on the computer and my cell phone vainly trying to help. All because Jet Pets didn't think to have a customs broker handle this. Nor do they tell us which would have been a deal-breaker with me. What they do say is call Lufthansa Cargo which suggests everything is all covered when it fact Jet Pets wants Lufthansa to deliver the bad news about the customs. What they do is bad for the client and worse for the poor animals. Jet Pets incompetence extended my dog's crate time by five or six hours minimum. We calculate our pup was in the crate for 36 hours. My wife and I honestly expected the worst because he is 10 years old and not a small boy. Their service should NOT be sending an animal out and then expecting the client to fend for themselves. They send a customer out knowing what is in store for them with absolutely no warning. They don't fucking care. What happened to my wife and my poor pup was inexcusable. Seriously, save yourselves anxiety and grief. Run--do not walk--away from Jet Pets. They suck!

The service you receive from Jet Pets is excellent, and they will go over and above when your dog…read morehas to be shipped from Chicago to Auckland during a pandemic, a snowstorm, and an embargo on pet shipments. I would highly recommend Sandy and her team! Let me start off by saying that the first time i contacted Jet Pets on October 29th, 2020 and Duke only just arrived yesterday (March 2nd, 2021). In total, the exporting process took 5 months and we moved from Chicago to Auckland, New Zealand. We were supported throughout the entire exporting and importing process by Sandy and Micaelin, who were prompt, understanding, and answered all of my questions. It can be daunting to move your most beloved pet abroad and it can get overwhelming. Sandy made the process so easy. Sandy discovered that Air New Zealand had placed an embargo on all pet shipments, so she made a call to contacts in Hawai, Fiji, Singapore and came back the next day with alternatives. Despite my nervousness, I trusted her expertise when she advised that Singapore was the best option for us. Then Sandy made a vet appointment schedule for Duke so I would know exactly when to take him to the vet as New Zealand has very strict rules that Sandy knew off by heart. It turned out that the whole schedule had to be changed a couple of weeks before Duke left because there was a snowstorm in Chicago and it was too cold for him to fly, so Sandy helped us with the new schedule. She figured out what one of the warmest days would be in Chicago so he could escape the snowstorm. When Duke got his blood drawn at my vet, he got unnecessary blood test results so again Sandy helped to correct this. Sandy requested an extension from the Ministry of Primary Industries in New Zealand as a result of Duke having a lapse in his vaccines for eight days, and thankfully it was granted! When Duke finally escaped the snow-storm in Chicago he was picked up at taken to Jet Pets in LA where I received an email with pictures of my Duke. After being there for three days, Duke finally left for Singapore on Saturday, when I contacted Sandy after hours because I was nervous about his arrival time she was responsive and sent me all the information I needed to track his flight. Should I have the chance to relocate again (which I certainly hope I never have to), I would choose Jet Pets without a doubt.

We are so grateful to Hearts and Halos for the care they gave us when we recently had to say…read moregoodbye to our beloved Percy, our boy of 16 years. Denise and her assistant Mark could not have been kinder or more compassionate. From the moment they arrived at our home, they were incredibly gentle and respectful. Denise explained every step of the process so we knew exactly what to expect, never rushed us, and treated Percy with such tenderness and dignity. What was an incredibly heartbreaking day became a peaceful, loving, and respectful farewell to our boy, in his own home and surrounded by the people who loved him. We will always be grateful to Denise and Mark for the kindness they showed Percy and us. I would wholeheartedly recommend Hearts and Halos to anyone facing this very difficult decision.

I will specifically thank Denise Osborne and her assistant…read more It was so peaceful and it helped both Nino and us . He got a worthy end thanks to your help and kindness. We will never forgot what you did

I had an unexpected emergency in a unique situation and needed to have a Persian kitten transported…read moreto rolling hills torrance area. Will was so quick to respond and accommodated a very unique situation. He was professional and very gentle to the kitten. We had plenty of communication and the kitten was safe. I would recommend this company for any future animal transport needs. The service was outstanding and I'd use again if i had any future needs. I was impressed how quickly we got everything taken care of on short notice. Five star service.

From the owner: Pet Transport Services Los Angeles | Hawaii Pet Relocation | International Pet transport to…read moreAustralia, New Zealand, Japan, Tokyo, UK, Canada, Singapore, Hong Kong, Europe, Beijing, Guam, etc. We provide domestic and International pet travel and pet relocation services in Los Angeles. Visit our website to know more. Call us Now at 1-310-849-2219 or 1-844-PETS-FLY.