I had a wonderful experience with the Trak Group. Chandler, my recruiter, was very thorough, and listened to my wants and needs in a new job placement. I was in my previous position for almost eight years so changing roles made me a bit nervous. Together, we weighed pros and cons of making the switch and made sure it would fit into a healthy work/life balance that I was looking for. Throughout the entire process, he was quick to follow-up and communicate to the employer and myself to get us connected. I can't say enough good things about the wonderful customer service I experienced. Thank you Chandler! read more

When I first applied to Trak, I didn't understand they were a career placement company; I thought I was just applying for another job after the company I worked for went under. I was contacted quickly, within a day or two of applying, by my Trak agent, Kiva Lockett, who I literally cannot say enough good things about. We talked about my situation and what I was looking for, which was a complete career switch from what I had been doing before. I had been struggling to even get interviews, because I just didn't have the experience on paper that people were looking for. Kiva recommended a different place from where I had originally applied to because it fit my criteria significantly better, and helped coach me on my interview so I felt confident and prepared going in. Shortly after finishing the interview, she called me to congratulate me on getting the job! I've been working in that position for about a month now and I cannot say enough good things about the entire experience. I feel like Kiva really listened to my wants and needs and found me the perfect place. The feeling of knowing I had someone in my corner, who wanted me to find what I was looking for and a place where I could succeed, who understood that the skills I had, while not specific to the new career, were still valuable and transferable... It really made a huge difference in my job search and I cannot recommend Kiva, and the Trak Group, enough. It isn't an exaggeration to say that Kiva changed my life for the better, because I don't know that I would've found something that checked all my boxes without her. read more

Working with Trak has been a great experience! My recruiter (Elizabeth Kuhn) was excellent! I'm so grateful Trak saw my resume and reached out to me about the position and company (their client) that turned out to be an amazing fit. The recruiter's warmth, professionalism and care was top notch! The role/position was literally a God send I appreciated that my niche skill set was valued by Trak's client. I received timely follow up calls and e-mails and insightful help every step of the way during the interview process! I recently accepted an offer and was grateful and appreciative of Trak's relationship with their client, who is now my new employer! read more

Awful to work with! Both my partner and I met with recruiters to help us find our next jobs and after and initial conversation, no one ever followed up with us. After the initial conversation they provided no value or insight and was like pulling teeth hearing back. Seems like they don't care about the candidate and is a complete waste of time to meet with. Avoid!! read more

I recently resigned a position that I was working for two years and wanted something more consistent. Kiva helped me achieve that goal! She is so sweet and knowledgeable and no matter what obstacles came she never gave up! Needless to say I start my new position 3/25 and I'm so thankful for Kiva and the trakgroup team. Definitely 10 out of 10 read more

I've had three separate experiences with TRAK over time and of those, only one was worth raving about. The first of the three was the best as I was actually looking and applied for a position posted by TRAK and was hired by a company after my first interview. This was years ago though. The second, wasn't much of an experience as I wasn't looking at the time and didn't have an interest in following through with the person who was trying to reach out and recruit me. The third and most recent was terrible. After being contacted by Patricia Tolle, I decided to follow up with her and start a new job search. She was great in the beginning and seemed eager to help. That only lasted a week. Soon she wasn't following up with job prospects she'd mention over the phone and she wouldn't answer my emails. Two weeks after being ghosted, she called and stated she had been sick and wasn't able to reach out. I would have believed her except while she was too sick to answer her emails, she was actively posting on LinkedIn. But being the forgiving person that I am, I gave her the benefit of the doubt and responded to her by email. Guess who hasn't bothered to get back to me yet? I'm not surprised, disappointed in her unprofessional behavior, but not surprised. If you decide to use TRAK, just be aware that this company's work ethics and standards may not match your own. read more

I was on the job hunt after being unemployed for the first time in my adult life and I am 38. It was like phone tag and finally my recruiter did a phone interview followed by zoom and then she disappeared. Never to be heard from again read more

Let me tell you about the great experience I had with Allison (Alli) Koch at The Trak Group (615 Elsinore Place, Suite 600, Cincinnati, Oh 45202). First of all...she was very pleasant and eager to learn about me and what I was looking for in a new career. She was also very proactive in making sure the jobs I was focusing on matched my skill-set...which is great because I can sometimes sell myself short. Her communications skills are very good. She does what she says she will do. Whether it's phone calls, email, skype, etc. Her staying on top of things is one of the reasons I was contacted so quickly by many companies. Most companies work on very tight schedules, and she makes sure you stay on top of your schedule. I am finishing my first week with a very well respected company here in Cincinnati. And I owe a great deal of thanks to Alli Koch. She provided tons of information on interviewing and gave me tools that made me feel confident while talking with interviewers. She made sure I followed up when needed and always looked over my resume, thank you letters, etc. She also called me before each interview to make sure I was ready. You can't beat that kind of dedication. I have worked with several recruiters before (even a different recruiter at The Trak Group) and none could stand up to her. I would definitely recommend Alli to anyone looking for a great opportunity here in the Cincinnati area. Thank you Alli! Sincerely, K. D. Gipson read more

Helped with my employment search and James really was honest on feedback from clients and helped me resolve things. I appreciate his help and would def refer trak to someone read more

Trak is a wonderful company for any Cincinnati job seeker! It's nice that you can continue your job search on your own while your recruiter is working on identifying opportunities for you as well. Free resume advice, free interview preps/tips! They're the best around. read more

Was looking for a new position. Melissa got on the ball instantly and found multiple positions in the end I found one that I really like. process was fast. I appreciate it read more

I have nothing but great things to say about Trak. Very professional! My resume was sent to trak by one of my connections as I was in the market for a full time job. I believe my resume was sent on Friday and by Monday a recruiter (Taylor) reached out to me. We chatted briefly and set up a time to meet so that she would get more information from me. She sent me an email with all the details, including a Career Profile Application that I filled out before hand. Once I got to the office, Taylor and I had a great conversation. We talked about my interests, like, dislikes, what I was looking for in a future workplace and workplace culture among other things. It was very through. I had looked through their website for job openings so at the end of the interview, I mentioned the posting and Taylor mentioned that she thought I would be a great fit for it. We reached out to the company to set up an interview, by the following week had interviewed for 2 different positions and ended up with both offers. The whole process was fast but Taylor was there to support and guide me every step of the way. I'm so thankful to trak, as I start my new position on Monday. read more

VERY DISAPPOINTING AND UNPROFESSIONAL!! I would not recommend Trak Group to anyone looking for a job let alone a career. After being called down to the office for an interview with the recruiter and complete some testing. I was told that The recruiter had a couple of positions in mind that may be an excellent fit and she would contact me after the weekend and let me know what she found out. It's been over three weeks and several emails and a voicemail and not one single reply back since the first day that I had the interview. Turnover inside this company seems very high and even the recruiter interviewing me mentioned that her time is probably short at The Trak Group because of recent changes. So maybe I'm not getting a callback or any kind of response because this recruiter is no longer there. Which also goes to show the lack of organization and care from any upper management about the people they are trying to place. read more

Trak was super helpful in helping me find the perfect job! Taylor made the process really simple and super personable. She sat down with me and got to know me a little bit. All the better to help her find the best fit for me. Fortunately, Trak was working with my current company and it was a perfect match up. I love working with Taylor and she followed through and checks in from time to time! Gave really good interview tips and guides to be successful! read more

As a former Chairman of the Board of a public Company and now the owner of a Cincinnati on line retailer i can only suggest to employers to stay away from using Trak Group for recruitment...They offer a replacement guarantee that means nothing ... as when they were called on to replace a candidate that we hired they could do nothing to make it happen.. We placed are own ad ans were inundated by quality applicants Beware!! Second time on 2 different jobs they were useless in finding a replacement and we paid them substantial fees read more

I can not recommend TRAK group. I was excited when I had a review with them for a temp job and everything seemed to go well until my second placement. After my time expired on that particular job, I was not called back for another placement. I left several messages for the lady who was in charge of me at that time and she never called me back. I felt betrayed because I thought we got along so well and then she leaves me hanging. I did end up getting hired somewhere else but I encourage people to go to another agency if they want to find temp work. I do not encourage people to go to TRAK group. read more

They start off great: enthusiastic and positive and then it starts taking a nosedive. I went for an interview for a high level assistant position but when I got there, I was told by the company that role was already filled and they were actually looking for a junior assistant (I was over qualified). I felt I was tricked into the interview by TRAK with them knowing (and hoping) I'd take it any way. I was furious. However, I played it off in the interview that it must have been a misunderstanding on my part. That's bad enough but it is insulting and extremely rude to then not follow up with the candidate. Please remember you are actually representing two sides: the company and the potential candidate. Cincinnati is too small to be burning bridges - even with potential candidates. You don't know where they could end up (i.e. hiring managers for companies). read more

I had my first experience with Trak about 10 years ago. They put me in a position at an engineering and architectural design company that was a decent job, but after a few months, it was apparent it wasn't for me. I told my contact at Trak several times to find me something else because the company wanted to hire me and I did NOT want to stay there. It fell on deaf ears and I had to bail out myself when I got a better offer somewhere else. Fast forward to this year and I started putting some feelers out to find another position when I wasn't happy with my own. Trak again contacted me and told me they saw my resume online and had a FABULOUS position that I was perfect for. I went in their office to interview with a recruiter, who was very nice and bubbly and explained all the wonderful perks of this company. I was all for it! When I left, she said she would submit my resume and send me some online testing to do (which is kinda laughable, since I've been doing admin work for 26 years and can type 100+ wpm....but whatever). Well, she never sent the testing and finally after multiple emails, I finally got it and completed it. This was over the course of about a week. I sent back the testing and *poof* not another word. This great job that I was so perfect for vanished, along with the recruiter who had promised to get back to me as soon as she got the testing back. Almost 2 months go by, I have a job by this time, and the recruiter calls me about a "great position I thought you'd be interested in". Uh, no thanks Trak. Buh-bye. read more

Everything started out great. They were professional and very helpful! Until after I had an interview with a company that went great! I was so excited and ready for a change. I had emailed and called several times anxiously to find out if I had gotten the job. Finally after a week I heard a response back with news that the company had hired within the company. The rep said she was out sick the whole week. It happens I understand. But I sent an email back and still haven't heard back. It's been 2 weeks. Very disappointed. I wouldn't recommend this company. Your better off job searching without them. read more

Absolutely awful. They contacted me about a position and assured me of a fast hiring process (only 2 interviews.) They made several outdated recommendations like wanting me to use resume paper, including my home address on my resume and made "corrections" with multiple errors. The interview process consisted of two interviews that were 1.5 hours long each, I was told they wanted to hire me and four months later no position was filled and Trak just vanished. They wasted about 10 total hours of my time and the cost of the outdated resume paper. Would never work with them again or recommend them. read more

This company does the same thing over and over every year. They post for jobs they do not have in their business profile. They don't call you back, they are rude on the phone and when I went down to meet with them a few years ago the entire place was like sitting in a swap meet. Unprofessional, rude, and anything else that is bad. Never ever use them. read more

I personally have had nothing but amazing experiences with TRAK. I worked directly with Heather Gabbard, who I recommend to anyone on the search for a career. The job hunt is a brutal experience but Heather made me feel confident and gave me all the tools I needed to land and rock an interview. It is always helpful to have an experienced recruiter on your side. I cannot rave enough about my current position. While I have no plans of leaving anytime soon, when I am ready, Heather and TRAK will be my first call. read more

Trak Group had posted a job opening on a university job site that I use. I applied for it, immediately got a call, and immediately got an interview. They told me to dress properly and bring my resume (even though they already had a copy of it). I get over there and the recruiter that I'm supposed to meet with is late. I finally meet with her and she starts treating me like a client looking for a job instead of a candidate that applied for a specific job. I asked her about the job I had applied for and told me that that job was practically gone and the person they wanted was in their second interview. I go home with all these emotions (anger, disappointment, etc.) and they have the nerve to send me an e-mail that says I'm one of their "business partners" now or something similar, then attached a useless documents about interviewing tips. Haven't heard from them since then. read more

They look great up front with the office they rent and the people who interview you but they have a reputation for poor follow-up which is the most unprofessional and frustrating way to do business. read more

Nothing but the best! I was contacted by a recruiter less than 48 hours after applying for a position online, and had an interview scheduled for the next day. Everything came across as very professional- from Andi's welcoming smile in the lobby to the layout of the modern waiting room. They definitely maintain a high level of expectations, both for their own employee's, and the candidates they interview as well. After my interview, I was given contact information for each person I met with, and was told if I did not hear from them within three days to contact them directly. Less than a day later, I was contacted and offered the position at a higher salary than I expected! All of the recruiters within The TRAK Group are very professional and willing to go out of their way to get the job done, something you DON'T see very often in a hiring and staffing firm! I will definitely recommend them to family, friends, or anyone I come across looking for a job! read more