Rick P. is the best! I recently filed a claim with DUA due…read moreto my separation of employment. I contacted DUA via their support line for assistance in submitting the claim. The support I received was stellar! Rick P. was knowledgeable, professional and patient as we walked through the entirety of the process to create a claim. He ensured that I understood the next steps I needed to take and provided all associated/detailed information necessary for a successful submission. Hat's off to Rick P. and to DUA for staffing their agency with thoughtful and skilled employees. Thank you!

Absolutely awful service, had to call 4 different times over a issue on there end and on the 4th…read moretime calling the lady was able to tell me the issue and the other 3 times I called they just wasted my time and were 0 help, don't understand how they hire such low iq people for this position.

wanna say that I had an issue with a lost phone in a cab and the Boston PD stepped up and I have my…read morephone back!

I hear stories about how good they are but since I've moved into my street I really do understand…read morewhy people get upset when u call them and they don't seen to give a crap. Me personally I've called 4 different times and nothing there's 4 cameras out there and there was no car that came . They always pick and choose. I mean my gosh look at mass ave. They sit in there cars and watch people get high.. It's a messed up situation. It seems to me they got real lazy and don't care about us or anyone no matter who u are what u do. Idk but it's gotta change I hate talking about peoples job all they have to do is get up and do there job . Come on easy. U drive around all nite . God forbid if they waited at a red light. The lights go on through them then they get shut off. . idk how to say how I feel

Must say "Info Pass" to get a live person on the phone to talk to you. They are always helpful but…read moreyou need to use this phrase.

If I can give them 0 star I would. They gotten my request on may of 2021 and still hasn't finished…read moreit yet. Walked in the office and talked to their front desk representative and was told to go online. Found out that I can't do it online and all I can do is submit an expedite request online for my case being outside the processing time, which I already submitted november of last year. Went back to this office again and the front desk representative didn't even give me anytime of the day to explain my situation, all I got is her rudely saying "go online".

Long wait, only 2 people working to provide service. Understaffed and poorly organizedread more

Dealing with the Boston SSN office has been the nightmare that never ends. I got married in August…read moreand knew I had upcoming travel in October with my new name on my plane ticket. I was told that the process of getting a new card would be faster if I went in person, which I did (and spent hours waiting). I sent in my application on August 27th, the one day I had in between the wedding and the honeymoon, blissfully unaware of the saga that was to come. Fast forward to September 25th and I call back because I have not received my card. They tell me that if my NEW name isn't on my mailbox, the USPS won't deliver my SSN card. This a vitally important piece of information that would have been helpful to know when I applied. Alas, they tell me that they can reapply on my behalf because it's been less than 30 days (29 to be exact and thank god I counted myself because originally, they told me it was past the 30 day time frame). So, I reapplied and then waited. And waited. My travel date came and went and luckily, Amex was kind enough to change my name on my plane ticket free of charge (leave it to the for-profit companies to get anything productive accomplished). I got home and kept waiting. On 10/24 (today), I called back to ask where my card was. The woman said that it should have been delivered on October 8th. I tell her that it was not and that my name was clearly listed on the mailbox as I'd been instructed to do. She said she had no answers for me. It could have been twice delivered to the wrong address (interesting since originally I was told it couldn't possibly be delivered to a mailbox without my NEW name on it), it could have been twice returned back to the SSN office, it could be lost in outer-space, the possibilities as to where these cards could be were endless in her opinion. With that, I asked her if I could simply rescind my entire application and keep my old name. "Nope, it's already been changed on the back end, so you have to come back in and start the process over in order to move forward in getting a card." You cannot make this stuff up. So they TWICE messed up in getting me my card even though I perfectly followed the process and did everything I was told to do. Yet, this now falls on me to resolve and I will now need to take more time off work to go back to the office and re-apply for another card in person. AND they still cannot confirm why the original two cards never made it and have zero plan for how to mitigate this situation. The best she could do was pass me on to her supervisor, a line that was picked up by an answering machine stating that said woman would be on vacation until October 1st. It is October 24th. Perhaps she is missing in outerspace along with my cards. This, ladies and gents is the US government at its finest. My advice to engaged women: keep your maiden name if you value your time, your life, your sanity...

Not a big fan of the Boston PD but Detective Rich (the influencer) Hy is one of the good ones. His…read moreskill at the kinda consensual body cavity search is very impressive! It shows how gentle and caring checking the prison purse can be!

What a wonderful Police Dept. I am full of admiration for how this group of Beantown officers…read morehandled all that went down with the Boston Marathon bombings and the aftermath. They seemed to be utter professionals--cool and calm yet highly methodical as they went hunting for the one alleged terrorist brother who went on the lam after the shootout that killed his brother. I must confess two of my uncles were Massachusetts State Troopers, which is another great group of tough cops. But the Boston Police were awesome as they used a robot, flashbangs, and a thermal camera to apprehend second Boston Marathon bombing suspect Dzhokhar Tsarnaev . The Police Chief recounted in a press conference shortly afterward just how they got the bleeding guy hiding in a Watertown backyard boat. Additionally, the Police made great use of their Twitter feed by communicating with the public about exactly what was going on. The city of Boston should be very proud of their 5 STAR YELP Boston Police Dept.

On September 1, I called east Boston Police and I report disturbances three times they transfer me…read moreover another number which is not on service. I called back and they hang up on me. Imagine if that is emergency and the type of police we have. That's where the taxpayers money go to.

As an East Boston resident, the police department do an okay job. I frequently see them on patrol…read more When I called to report a noise complaint last summer regarding a loud party, they sent someone out within about 10 minutes. Once in a while I'll see someone on foot patrol. I wish they would do more to crack down on people speeding and double parking. Although, I do realize they can't be everywhere.

There are good cops everywhere, but I swear the many MBTA police officers are on par with state…read morepolice in terms of attitude, power trip mentality, and an all out effort to act like machines instead of humans. Example: I once wanted to board a bus at the Lechmere T stop (the subway trains weren't running) with a small antique chair that I bought across the street, smaller than some baby carriages that are brought on. An officer walked up to me, told me I couldn't, and really made a show about how important she was as she swaggered back and forth in her uniform and rattled off rules. I would have been fine with the rule explanation but for the fact that while she did this, with her back to the bus, two men boarded, carrying a HUGE, BOXED, FLAT SCREEN TV, one man on each end. I tried repeatedly to draw her attention to this and she refused to turn around! She just smiled, shook her head and said, "I don't see anything!" Arrogance, self importance, and rule enforcement when and as she wanted to. Hope she gets fired with an attitude like that. Better yet I hope she reads this and pictures me making a deserving gesture with my hand.

Terrible, inexistent service. Two bikes were stolen from me in less than a month and a half and the…read moreonly thing they told me is that 'bikes are stolen every day'! They also suggested I take the train and stop at every station to look for the bike if someone might have just left it somewhere! They're utter failures at what they're supposed to do - enforcement and order keeping! I don't know why they even exist!

Updated income information to get a correction on my Medicare premiums based on their new letter on…read morepremium costs. Met with representative at the Quincy office.They corrected it incorrectly. I anticipated this potential error in our face to face meeting and they told me to call Medicare if that happened. Medicare was called and they referred me back to social security recommending I talk with a supervisor and make a 3 way call with SS and Medicare.. When I called SS again about the error in their recent letter on premium costs, they informed me a new letter is "coming and in the system that I have not received yet" that will give me a new premium amount that is lower. 4 hours in the office and 1 hour on the phone and I am told "its in the mail". They open files, generate 4 page letters every time, are given copies of 1040 that they then do not have when they "look back", so they contradict their own letters with new letters based on old information. Keep track carefully, keep your "letters" on changes and watch carefully when there are published increases in Medicare costs and Social Security increases, because the whole system gets confusing and errors are made.

Boston's Chinatown is a nice place to visit, especially if you are after some good food and drink…read moreand/or historical places. This Chinatown is pretty similar to Chinatowns around the country (and quite frankly, around the world.) There's a gate welcoming you into the area and quite a few other other Chinese inspired decorations in the area. I loved a lot of the murals and street art that lines the streets. There also seems to be a few places to sit and hang out if you'd like. There are quite a few stores and the Chinatown signature produce lining the streets. I love seeing people shop and pick their perfect veggies. If you get the chance, walk through Chinatown. It's a vibe.

I've visited Chinatowns in several cities over the years, including New York and Philadelphia, so I…read morewas looking forward to exploring Boston's Chinatown again. While the entrance gate is beautiful and makes a great first impression, I have to admit that once we walked farther into the neighborhood, we were disappointed. Our biggest concern was cleanliness. Many of the streets and sidewalks appeared dirty and, in some areas, bordering on filthy. A neighborhood with so much history, culture, and tourism deserves better maintenance. Regular street sweeping, power washing, and general upkeep would make a tremendous difference in how the area is experienced by both visitors and the people who live and work there. Just a short distance away, the North End is noticeably cleaner and feels much more inviting, and places like Quincy Market have a much more vibrant atmosphere. Boston's Chinatown has tremendous potential, but during our visit it felt worn down rather than welcoming. I truly hope the city and local stakeholders continue investing in the neighborhood because it has the history, culture, and character to be a destination that's every bit as memorable as the other Chinatowns I've visited.

For being a small library in a small town, East Boston branch public library has some great…read moreservices. Since it's just a local version of the larger system, you can look for ANY of the books from any of the branches and they'll send them strait to this location for you to pick up. You can also ask about how to reference and find books because the librarians are really friendly. I wonder how many people really use this service in East Boston? It's open daily and while it may take some time for the books you want to arrive, there's always something you can pick up in the meantime.