Staff was rude and did not want to help in ordering a parts and hung up over the phone.read more

One stop shop for all your hobby needs. Was overwhelmed by the selection and found something we…read moreloved. Would recommend

In the past 6 months, I have had several nasty experiences with Michaels . . The issues were…read moreprimarily with the Shawnessy store in Calgary, from items missing to incredibly rude and disrespectful staff. When I inquired about my missing items at the Shawnessy store, the store associate actually raised her had to stop me from speaking, then demanded I empty my bag so she could see that I wasn't hiding the item. On abother occasion, the store manager demanded to see the email from Michael's showing items were ready for pu up and when I showed a text version, she refused to accept it and demanded the original. When I explained that it was identical and that I didn't have the email on my phone, she said there was nothing she could do and walked away. I left feedback with the Customer Care line and received a call from the district manager for Calgary and Manitoba. I missed the call but returned her message within 2 hours. After 2 days of not hearing from her, I sent an email to her. I received a response after 2 days after that telling me that if " i wanted to connect with her, I could contact her during a few windows when she was free": The onus is not on me to chase her down, she stated in her initial phone message to me that she would " like to make it right". Ignoring me, then finally telling me to work around her availability is not making it right. Clearly, the poor service culture at Michaels does not fall far from the management tree. There is a reason why online companies like Temu offering similar products for a fraction of the price of Michael's are doing booming business. This type of shoddy customer disservice should not be rewarded by giving them business.

The woman that helped me in the framing department was so helpful and knowledgeable. I'd definitely…read moreget framing done here

Fabulous experience with friendly staff. Knowledgeable of where things are in the store that you…read moreare looking for my sewing needs. Selections is very good from material to sewing notions. They have sale notices on the store door as you enter as well by the register. Scale with your phone to get the coupons to use in store. Fantastic savings on all the items I purchased as well as membership with seniors discount. Great selection Plenty of parking

Tammy was an amazing help today. She helped me choose the perfect yarn for a baby blanket. She…read morereally went out of her way to take all the time that I needed to choose the perfect yarn. I can't wait to post a picture of the finished project.

Great service!! With a young woman's help, I found everything I was looking for in no time! Thanks…read moreStash.

I have been going here for over a decade now for everything fabric-related and I can't recommend it…read moreenough. It's a family-run business and the people who run and staff it are friendly and helpful. Prices cannot be beat and the selection is great.

For context, this is the second time me and my partner have been to the store. The first time we…read morewent, one of the employees acted very bothered every time we asked for help, whether it was finding items, asking for lengths of fabric, or changing our minds about the items we were still considering. We decided to ignore it, and went again about a month later. We were looking for materials to make monster hunter leather armor. We had found the perfect leather, and were told to put it aside until we were finished shopping by another employee. It was left on a side table at the back, after being explicitly told that we had access to it. We came back after half an hour of shopping, and the same employee who set it aside was selling it to another person. When confronted, both employees doubled down and told us that we were wrong, and that they were going to sell it to another customer. We repeated what they had told us originally, but they kept insisting that we had not communicated at all. The other customer also became upset and left without buying any leather due to their behaviour. One of them proceeded to tell me "Ninety Six dollars" per square meter, when they had said eight dollars to the other customer. When we went to pay, we explained to the employee our concerns, and why we ended up not buying anything. He again became very argumentative, calling us liars, and then simply refusing to engage in any conversation, however helpful or constructive it may have been. Overall, I would never recommend this store, which is unfortunate due to their wide variety of fabrics.

Paccana carries a range of products that you don't find at your average sewing supply store. They…read morecarry more of the heavy-duty things like safety tapes, plastic welt and piping used in luggage, the biggest zippers I've ever seen, as well as strapping and woven lace. They also have the basics like thread, sewing machine needles, etc. If you're a walk-in customer they have a small showroom where you can do cash and carry. I was making a doggy fence for my parent's condo patio. I figured this was the best place to get the supplies I needed. They have rolls of woven mesh that's used to make laundry bags (generally). This was perfect to cut into a few strips and join to create a fence. I also picked up some strapping, similar to what you see on back-packs to add some structure to the fence. All-in-all it worked out great. No more escapee dog.

I was so thrilled to find this store a few years back. I use a lot of interfacing, I mean A LOT and…read morefinding a place where I can buy it by the meter with it being extra wide is the best! They have several items/categories of products to go into, go to their website. To improve this business I would HIGHLY recommend it update its website. If it could mimic LeeVally's in a small way that'd be a huge plus. Being able to SEE all their products on screen would certainly increase my purchases...can't buy what I don't know you sell. The staff here are WONDERFUL, all of them. Friendly & knowledge.

Knowledgeable staff that is happy to help you find the perfect yarn and tools for your planned…read moreproject their yarn is on the expensive side but the quality is amazing and I would use their yarn for smaller projects they have a big selection of yarn too.

What a wonderful shop, beautiful selection of their hand dyed yarn. I've worked with Ancient Art…read moreyarn in the past so it was a real treat to get to see ALL their gorgeous colors. Service was great, very knowledgeable and even got to meet met the owners. Made our trip to the Calgary Stampede even better.

Art classes are excellent. Customer service and art supplies are the best in the city. Central…read morelocation as well :)

New painter here and took a road trip to shop at Kensington based on recommendations from my art…read moreteacher. They have a great selection of art supplies and fairly priced materials. (You won't find better prices on Amazon) Friendly, helpful staff and an all around great experience shopping at Kensington.