Hello, I have lived in Pinhook Fats for 3 years now. The Maintenance is quick to respond to my…read morerequests and they are always respectful. Julia and Jackie have done a wonderful job in getting back to me with any questions, comments, or concerns. Jackie is very friendly and always willing to help. Several times she has tracked down missed placed deliveries and has personally brought them to my apartment door. Jackie did a wonderful job in helping me move into a beautiful yet spacious 2-bedroom apartment in which I love. Thank you for all you've done. Sherrie R

Yo, Bert - do you live in apartment an apartment in Pinhook Flats? Have you ever? Just…read morecurious... Ok, pursuant to other reviewers, I am not overly sensitive or crazy. I am here for a visit and I will say I AM used to living in a single family home, so I thought maybe my sensitivity to the ongoing noise (from within and without) was just me; thank gawd it's not me. I would also like to venture that many in this area are not familiar with Yelp or there would be more reviews like mine. My daughter and her husband moved into this building several months ago. Unfortunately they rented a unit that is now facing construction that appears to be going, non-stop, 6 days a week! There was no construction, in sight or disclosed, when they initially signed their lease. The apartment itself is beautiful. It is spacious, has high-end finishes and two large bedrooms and baths with granite counter tops in bathrooms and kitchen. Yet, how can one possibly enjoy watching TV or having a glass of wine on the terrace with CONSTANT NOISE? Last night I swear the people above NEVER stopped walking. NEVER. I also think the upstairs tenants walk on their heels! My daughter told me it was actually worse before she complained! Although located in a very trendy and upcoming area I would definitely think again about renting in this building. To me, the bad just doesn't outweigh the good. P.S. Thought I would post some photos of the landscape the east side apartment dwellers view, complete with surround-sound!

I lived at Westport for 1 year as it was my first apartment. From start to finish I enjoyed the…read morestay here. With the lake, the helpful managers/crew, friendly neighbors, wildlife/lake & amenities, it made renting feel like a space rather than just a room. I am grateful for the opportunity to stay & would continue to, but I run a small business so I needed a bit more room. Apartment living is always a challenge, but Westport made it as easy as it can get. Will miss the staff & George the goose. 10/10 recommended if it meets your budget.

Well we don't like this place. It depends on neighbors for sure. We asked if there were kids above…read moreus and we were told No. Later we find there is a toddler above us and 2 very loud parents. Legally they can't tell is if there are kids but No is very different than "we can't tell you". The 3 gorillas make out lives miserable and the office won't help. I even contacted the company and they said we could move apartments but we would have to pay all the OPPD, MUD, COX, and moving costs so it wasn't worth it. That's about $200. When we moved in there was abrown substance leaking from the frig I cleaned up. It smells really bad. A window was broken. We were missing window screens and carpet was pulling up. We were not happy. Also they gave us paperwork about moving in fees which was hard to figure out since the office person could not explain it well. So we were surprised about some stuff. When we were in the office after moving in another couple was confused as well and going through the same struggle to figure out what fees were needed. Our lovely neighbors like to play in the dirt and then sweep in down to our deck so we can't keep anything really on the deck because it gets covered with soil. We told the office but they can't do anything. The lake is nice if you like being woken at 5am by ducks and geese. The air conditioning and heat are SO LOUD. We have to turn up the tv and yell at eachother when it's on. The air intake is right in the living room and it's deafening. I don't recommend this place at all. It's run down and not well maintained. The pool and workout area are under construction and have been since we moved in. We have now been here for 6 months and the fire alarm for the entire building has falsely gone off 4 times! It of course is deafening but when its a false alarm it serves only as a complete disruption and headache.

I am giving 2 stars for the apartments themselves, very modern and new but the outside is a lot…read morenicer than the inside. The whole apartment complex is pretty small, with not a ton of parking. They do not have elevators, the staff here are not kind at all and they overcharge for what they offer. The inside of the apartments are pretty dark and have dark features/appliances which doesn't help. The bedrooms are tiny and the only thing large in the apartments are the laundry rooms. They have garages available for rent as well. Overall, overpriced for what they are offering. In a good area though and close to the main freeway.

UPDATE: In response to businesses response. I spoke with one management after moving about the…read morecharges, via email. They essentially just sent me pictures of the blacklight on a couple of spots (as you'll see below). So this is to warn other people of overcharging issues. I was charged a $350 pet fee/deposit and a monthly pet fee if $35 dollars. The $350 dollar non refundable pet "fee" is the same as a pet deposit because it is a 1 time payment for purposes of pet damages which would have paid for the blind that was messed up. If it is for anything else than I would complain that it is unclear that it is not used for the same purposes as a deposit and is a way for the company to charge money for no reason. Literally no reason if it's not for the pet. I lived there from 2020 to the very end of 2022 (over 2 years). The last year and a half they charged me an extra $150 a month just because I didn't extend my lease and became months to month! They also increased my rent twice. My rent went from 1,600 to 2,100 in just two years. Your current leases have nothing to do with my experience. It also has nothing to do with my review because it shows that if your business feels like it they just bring the rent up. If you dispute this point again will add photos of my receipts over time. Your damage pictures are deceiving because it was literally a flashlight/black light being shown in a couple of spots up close and said "cat urine" in the email. Anyone with an oz of sense will realize that black light picks up on many things including FLOOR CLEANING DETERGENT and any other white microscopic substance... like FLOOR CLEANER. There is nothing scientific about black lights. And I cleaned the carpets every month with my own personal steam cleaner and used baking soda on my carpet regularly (a white substance) as a trick I learned while young. Sprinkle it on your carpet and then later vacuum it. Kind of like putting baking soda in the fridge to stop odors before they start. Your company just wanted new carpets and are trying to charge me for it. Also, the company did not offer a move out walk through or offer this "black light" at move in so I could insure any lit up spots were not there before moving in. ORIGINAL POST: This apartment complex seems nice at first but the it is cheaply made. The balcony door does not seal so I was getting expensive $200+ electric bills every months for a 1,100 sq ft apartment (other reviews have the same problem). They have a terrible bug/spider problem on the lake side, which I called them about multiple times but they never really did anything. People leave their dogs poo so it makes it smell really bad on the lake side. They hike up the rent $150 to $200 each year (I was there 3 years) and change you $150 a month if you don't renew your lease and are month to month even though you've already been there for years and not having a lease at that point costs them NOTHING. Because they don't allow smoking on their property, people smoke pot in their apartments and it floors throughout the complex in the vents and makes everything smell horrible when they could just let people dont on their balconies to they wouldn't hide it. When moving out they will make up damage that wasn't really there and have been trying to charge me $1,100 to replace all of their carpet when it didn't not need to be replaced when I moved out. They will also refuse to use your pet deposit for any pet damages, like they're supposed to (since that's what it's for). EDIT: Just in case they comment on the move out fee I'll edit ahead of time. Other reviews on here have had the same EXACT problem with them. So when I moved out l, the carpet was nice and clean. NO pet stains what so ever. There was in spot where I spilled something but it quarter sized spots and could be patched easily, also it was time for the carpet to be replaced just because it was at least 3 years old. Unfortunately, the complex decided to make up a way of claiming the the carpets had pet damage in both rooms to make me replace the carpet by using a black light which will pick up on cleaning detergents (I steam cleaned regularly). So one room my car was never allowed in, and they claimed that the light picked up stuff, the other room had a small patchable area, but it wasn't from a pet and they made up that the whole carpet was ruined. They did NOT allow me to do a walk through with them. Also, they didn't not use my pet deposit toward ANY damages (the blinds my cat did chew on) and want it all to come out of my pocket and used my pet deposit and pet rent to pad their own pockets for no reason whatsoever.

It was cold out, our thermostat read "low" so I bought a couple new AAA batteries but the screen…read morewas blank, and no heat turned back on. I called the emergency maintenance since it was after hours. Landon came out right away with a new thermostat package. He took care of it quickly after trying a couple things. Heat came back on! Thanks, Landon! The entire Thomasville staff is like this. Love Thomasville of Brooadmoor! Susan

I love living in Thomasville. It is it has such a large sense of community. It also is really cool…read morethat they have spotless pools and a really cool bar on site. The office staff is so helpful and accommodating. I recommend Thomasville to anyone l looking for an apartment to rent.

Sam at the Vivere leasing office has been incredibly helpful throughout my apartment search. I'm…read morerelocating from out of state, and she went above and beyond by providing detailed information and numerous photos that made it much easier to visualize my options. Her responsiveness and professionalism made the entire process smooth and stress-free.